CYBOT

Inside Sales

• Maintain, identify and grow customer base
• Provide consistent and superior customer service
• Increase sales and margin
• Follow up on all accounts
• Work with the Outside Sales Team to support commercial contractor customers
• Provide timely and accurate quotes and orders to customers
• Follow up and expedite customer quotes and orders
• Enter sales orders and follow up on product deliveries
• Help set-up customer pricing matrices and blankets
• Help counter with sales when needed
• Courtesy and politeness toward team members, customers, and vendors
• Multi-task and prioritize tasks to be completed throughout the day
• Other duties as required

Commercial Contractor Inside Sales Associate

Outside Sales

• Prospect for potential customers through various methods
• Conduct product demonstrations, present technical information, and prepare sales proposals
• Establish new and maintain existing relationships with variety of customers
• Monitor market and competitor activities and adjust to a changing environment
• Negotiate and close sales
• Provide technical support

Wholesale Electrical Outside Sales Associate

Account Manager

• Develop and execute market strategies and sales growth plans for assigned and/or new accounts.
• Proactively build and maintain relationships with various levels of customer organizations.
• Maintain a thorough knowledge of, and actively promote, Viking Electric’s services, solutions, and product offerings.
• Negotiate with customers and vendors to obtain orders, meet schedules, enhance profitability.
• Secure SPA commitments from vendor partners and implement price rules.
• Utilize available sales resources to quote material, enter sales orders, and manage returns.
• Collaborate with product specialists to ensure the customer is receiving information and services needed in a timely fashion.

• Manage a portfolio of complex accounts and drive sales growth through proactive engagement
• Upsell and cross-sell electrical products and value-added services
• Develop strategic sales plans to meet or exceed company targets
• Build and maintain strong, long-lasting customer relationships
• Conduct needs assessments and present tailored solutions
• Mentor junior sales staff and support team development

Inside Sales Supervisor

Procurement

• Responsible for all procurement activities for the organization.
• Provide advice, assistance and follow-up on procurement, procedures, and contracts.
• To develop, manage and co-ordinate the procurement processes.
• Identify and select vendors that meets the criteria of pricing, quality, quantity availability and delivery dates.
• Process purchase requisitions / orders within purchasing authority.
• Establish and negotiate contract terms and conditions, and maintain supplier relationships.
• Liaise with suppliers to ensure goods are delivered on time.
• Manage suppliers on quality issues and co-ordinate changes in material specification.

Procurement Specialist

Account Executive

• Responsible for developing and maintaining positive customer relationships
• Ensuring that customers are satisfied with regard to order taking, product, pricing, deliveries and overall service
• Contacting current customers and identifying new products and potential up-selling
• Responding to and processing incoming calls and orders
• Opening new accounts
• Developing customer base and sales leads by making cold and warm calls
• Entering orders into system
• Maintaining knowledge base on current products and learning about new products
• Identifying product(s) the customer requires that may not be stocked by the Company and sourcing the product(s)
• Providing pricing quotations and follow-up on quotes
• Purchasing (direct orders)
• Counter Sales (where applicable)
• Shipping & Receiving - daily verify orders and fill-in if the shipper/receiver is absent (where applicable)
• Credits/Debits
• Returns - as required
• Providing basic technical support on products
• Provide quotations and product information
• Troubleshooting (freight problems, expediting, etc.)
• Responding to inquiries
• Closing orders

Inside Sales Representative

• Providing excellent service to customers who visit the branch to place orders or pickup their product requirements.
• Contacting current customers and identifying new products and potential up-selling.
• Responding to and processing incoming calls and orders.
• Opening new accounts and developing customer base and sales leads.
• Maintaining knowledge base on current products and sourcing required products.
• Providing pricing quotations and follow-up on quotes.
• Providing basic technical support on products.
• Closing orders and ensuring timely completion of filled orders.

Counter/Inside Sales Associate

• Responsible for developing and maintaining positive customer relationships.
• Contacting current customers and identifying new products and potential up-selling.
• Responding to and processing incoming calls and orders.
• Opening new accounts.
• Developing customer base and sales leads by making cold and warm calls.
• Entering orders into system.
• Maintaining knowledge base on current products and learning about new products.
• Providing pricing quotations, follow-up on quotes and Technical support on products.
• Purchasing for direct orders and do counter Sales.
• Shipping & Receiving - daily verify orders and fill-in if the shipper/receiver is absent.
• Responsible for Credits/Debits, Returns and Troubleshooting freight problems, expediting, etc.
• Responding to inquiries and closing orders.
• Other duties as required.

• Conduct negotiations with suppliers (project-related) as well as for day-to-day business
• Implement procurement strategies
• Prepare analyses and statistics
• Process and manage orders and dispositions for our internal and external customers
• Prepare quotes, follow up on offers, and enter orders
• Participate in projects
• Maintain order confirmations and monitor/ensure agreed delivery dates
• Resolve delivery and invoicing issues

Purchasing Specialist – Cables and Wires

Sales

• Manage the customer portfolio, providing consultative and personalized service
• Prospect new clients and strengthen relationships with existing customers, aiming for customer retention and growth of the client base
• Plan and execute commercial strategies to improve sales performance
• Conduct negotiations, issue orders, and manage commercial pending issues
• Identify and offer the best solutions according to customers' needs
• Perform both outbound and inbound customer service, overseeing the entire sales process and ensuring effective follow-up.

Sales Manager

• Strives to meet customer expectations with each interaction
• Receives customer product orders by phone and email
• Solicits sale of new or additional products by phone and email
• Practices good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette, and a general attitude as a representative of goodwill on behalf of the company
• Liaison between the customer and OneSource departments, including credit purchasing, warehouse, outside sales, and management
• Determines make, type, and quality of merchandise desired by being familiar with products sold in the department
• Identifies and uses appropriate company and/or customer pricing systems
• Describes or demonstrates product, using samples or catalog, and emphasizes salable features
• Compiles lists of prospective customers for use as sales leads
• Provides oral and written quotations or estimates of prices, terms, and delivery for standard, complex or non-standard merchandise
• Prepares cash or charge sales tickets with required identification, necessary information for the customer, merchandise, price, and sales tax status for processing, shipment, and delivery of merchandise in a timely manner
• Follows up with any specific record-keeping requirements
• Estimates date of delivery to customer, based on knowledge of own firm's delivery schedules
• Purchases materials following approved purchasing procedures
• Reviews complaints concerning billing or products sold, referring complaints to designated departments for investigation and resolution
• Prepares correspondence and reports necessary for business transactions
• Recognize when special pricing is required and provide competitive pricing
• Follow up on all quotations to write the order or receive input for use in future quotations
• Acquires, uses, and continuously develops personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.

• Sales & Financial Reporting
• Generate and analyze MTD/YTD sales and gross profit reports specific to electrical product lines.
• Monitor inventory value, AP/AR balances, and credit card reconciliations.
• Identify and batch transactions with low/high GP% for review.
• Provide proactive business insights and performance updates to leadership.
• Operational Oversight
• Manage and validate sales transactions including SO/PO edits, overcommits, customer maintenance, and COD payment inquiries
• Handle credit/rebills and ensure proper coding and approvals.
• Monitor transactions >90 days and update or cancel as needed.
• Collaborate with sales to update ship dates or obtain vendor invoices.
• Coordinate with vendors and contractors for timely delivery and invoicing of electrical components.
• Branch & Asset Management
• Report and coordinate IT equipment disposal, Wasteology issues, and facility repairs.
• Track MHE leases, CapEx projects, and all branch facility assets.
• Ensure adequate staffing and update customer maintenance records.
• Maintain oversight of electrical inventory and ensure alignment with customer demand.
• Process and Compliance
• Apply correct codes and ensure authorized entry validation.
• Use UET to determine pricing or stock issues.
• Schedule and maintain dashboards for job/customer tracking and performance metrics.
• Collaborate with Materials Management (MM) on inventory levels and items with no sales >180 days.
• Customer & Internal Communication
• Send service/leasing invoices for approval.
• Address customer issues, shortages, and operational errors.
• Review productivity and set goals for team members.
• Understand customer needs and provide support for electrical product selection and availability.

Inside Sales Manager

Administration

• Answering phones
• Filing
• Incoming/outgoing mail
• Accounts receivable
• Ordering office supplies and office equipment maintenance (call contractor)
• Assisting with payroll back-up
• Credits
• Debits
• Freight claims
• Processing reel returns/ maintenance
• Responding to customer service and customer complaints
• Preparing outgoing mail and correspondence including e-mail and fax
• Creating reports using Excel
• Preparing expense reports
• Organizing conferences/meetings (catering, booking rooms)
• Preparing promotional packages
• Assisting with inventory control for promotional incentives
• Liaising with customers/clients
• Maintaining printer/photocopier toner cartridges inventory
• Respond to requests to pull paperwork: Invoices, receiving reports, Etc.
• Processing cash sales/customer payments
• Obtaining freight rates
• Back-up invoicing & exception follow up

Branch Sales Administrator

Supply Chain

• Manage inventory levels and ensure accurate stock records.
• Collaborate with suppliers and sales teams to forecast demand.
• Conduct regular inventory audits and resolve discrepancies.
• Implement process improvements to enhance inventory accuracy.

Inventory Control Specialist

• On-site support and consultation for our customers
• Marketing and implementation of our Sonepar-specific sales concepts
• Independent commercial development of the sales territory, including new customer acquisition
• Close cooperation with inside sales, specialist field sales, e-business and (technical) key account teams
• Follow-up on quotes and project sites, including maintaining data in the CRM system

Commercial Contractor Inside Sales Associate

Wholesale Electrical Outside Sales Associate

Account Manager

Inside Sales Supervisor

Procurement Specialist

Inside Sales Representative

Counter/Inside Sales Associate

Inside Sales Representative

Purchasing Specialist – Cables and Wires

Sales Manager

Inside Sales Representative

Inside Sales Manager

Branch Sales Administrator

Inventory Control Specialist

Field Sales Representative, 80–100%