CYBOT

Inside Sales Representative

CYBOT

full-time

Posted on:

Location Type: Office

Location: Vaughan • Canada

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Job Level

Junior

About the role

  • Responsible for developing and maintaining positive customer relationships
  • Ensuring that customers are satisfied with regard to order taking, product, pricing, deliveries and overall service
  • Contacting current customers and identifying new products and potential up-selling
  • Responding to and processing incoming calls and orders
  • Opening new accounts
  • Developing customer base and sales leads by making cold and warm calls
  • Entering orders into system
  • Maintaining knowledge base on current products and learning about new products
  • Identifying product(s) the customer requires that may not be stocked by the Company and sourcing the product(s)
  • Providing pricing quotations and follow-up on quotes
  • Purchasing (direct orders)
  • Counter Sales (where applicable)
  • Shipping & Receiving - daily verify orders and fill-in if the shipper/receiver is absent (where applicable)
  • Credits/Debits
  • Returns - as required
  • Providing basic technical support on products
  • Provide quotations and product information
  • Troubleshooting (freight problems, expediting, etc.)
  • Responding to inquiries
  • Closing orders

Requirements

  • High School Diploma required
  • Post Secondary courses in Sales and/or Marketing preferred
  • Knowledge of Microsoft Office required
  • 1-3 years related experience
  • Product knowledge or industry experience preferred
Benefits
  • Competitive salary, plus a full set of benefits
  • Flexible benefits program allowing you to choose from options that best fit you and your dependents’ needs
  • Medical, Dental, Vision, Health Spending Account & RRSP matching
  • Employee Assistance Program
  • Tuition Reimbursement
  • Employee Discounts
  • Company paid Life Insurance
  • Employee paid disability
  • Career path
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order processingcustomer relationship managementsales lead generationproduct knowledgetechnical supporttroubleshootingquotationsshipping and receivingcold callingwarm calling
Soft Skills
customer satisfactioncommunicationproblem-solvinginterpersonal skillsorganizationsales skillsnegotiationfollow-upadaptabilityteamwork
Certifications
High School DiplomaPost Secondary courses in SalesPost Secondary courses in Marketing