CYBOT

Account Executive

• Maintain and enhance foundational customer relationships while growing sales revenue and margins
• Collaborate with logistics units and account managers to serve your customer base
• Stay informed on industry events including regional projects within the market
• Prepare quotes, process orders, address and manage shipping and payment issues and provide solutions
• Promote products and value‑added services to meet customer needs
• Acquire, utilize, and continuously develop personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel

Inside Sales Representative

Outside Sales

• Obtains opportunities for orders by setting up appointments and personally visiting current and potential customers, verifying bills of material, and communicating expected delivery requirements and customer value-added needs
• Reports industry trends, competitive pricing and customer feedback to management
• Increases orders by suggesting related items, explaining product features and understanding a customer’s buying history
• Negotiates, prepares and executes all verbal and written quotations, projects and blankets to secure orders in conjunction with support staff
• Researches and provides solutions that are unique and best fit a customer’s need
• Continually identifies, develops and maintains new and current customer & vendor relationships
• Develops business acumen and industry knowledge
• Performs other duties as required

Industrial Sales

Project Manager

• Lead and manage Regional Quotation Managers and Project Coordinator Team Lead roles to ensure established goals and objectives are being met.
• Develop and implement plans that include key strategies, measurable goals, and successful project delivery.
• Lead margin growth in the project bidding process and increase the bid-hit rate in the project bidding process.
• Implement and champion Digital Job Center utilization.
• Collaborate with cross-functional teams to define project scope, objectives, and deliverables.
• Monitor project progress, identify risks, and implement mitigation strategies as needed.
• Maintains knowledge of customer trends that could impact our current/future operational structure and services.
• Collaborate with sales leadership to recommend operational needs/challenges that enhance customer experience.
• Identify opportunities to streamline operations and enhance productivity.
• Define key performance indicators (KPIs) to measure bid to order conversions, gross profit margins, etc.
• Establishes and maintains ethical, cooperative manufacturer relationships.
• Meet with key representatives to coordinate lasting partnerships/relationships.
• Regularly meet with key personnel at supplier/vendor locations to review and establish communication expectations.
• Ensures OpCo operational procedures are implemented and correctly executed.
• Communicates OpCo vision and values.
• Implements the highest standards for customer service excellence, operating excellence, and ethics.
• Ensure practices are conducted in compliance with governing federal and state regulations.
• Ensures team is trained and proficient in product, industry skills, business systems (Eclipse/Solar, Job Management, & Digital Job Center), etc.
• Provides clear and specific expectations to direct reports by setting mutually agreed upon goals for each team member annually.
• Conducts periodic check-ins to provide meaningful performance feedback and guidance in relation to their performance goals.
• Supports team development through talent planning efforts in partnership with HR.
• Recognize succession needs, identify potential successors, and manage development plans to ensure preparedness for succession activities.
• Performs other duties as instructed or required to successfully complete the job.

Director, Project Management

• Coordinate projects from receipt of purchase order to successful delivery to the customer.
• Act as the liaison between Echo Electric and the customer.
• Responsible for all internal project coordination and external communication with the customer.

Project Coordinator

• Makes personal sales calls at customer establishments on a regular basis, seeking new opportunities and new customer leads.
• Engages appropriate team members when appropriate (branch manager, product sales specialists, etc).
• Introduces, promotes & demonstrates new products and customer resources & programs to customer base.
• Coordinates secured customer orders with appropriate Inside Sales Staff for order entry, tracking & fulfilment.
• Remains engaged with process as needed to expedite & troubleshoot backorders and other related concerns that may arise.
• Actively manages account base and new opportunities to maximize sales volume and gross profit margins.
• Executes sales efforts in a timely, ethical and professional manner, assuring a favorable impression of self and the company; includes the maintenance of a clean and uncluttered vehicle.
• Completes expense reports on a monthly basis and files monthly auto expense report in accordance with company procedure.
• Develops an effective and productive working relationship with Inside Sales Associates, Counter Sales Associates and support personnel; encourages and assists in their training and development when possible.
• Maintains ethical, cooperative manufacturer relationships consistent with company image and company/branch goals in the marketplace.
• Monitors job queues and takes appropriate action to troubleshoot and resolve items.
• Quickly finds common ground and solves problems for the good of all.
• Easily gains trust and support of others.

Director

• The Director of Schneider Power and Energy Management Solutions is responsible for the profitable sales growth of Schneider Power Products, connected solutions, and sustainability.
• This position leads a team of Sales Specialists providing direction and focus to their activities.
• Develops, implements, and communicates Schneider products marketing plans to support sales growth and brand messaging including programs such as EcoStruxure.
• Coordinates and communicates with our Solutions Center Director to develop and provide solutions to the end customer.
• Works with the Director of Procurement, Regional Sales leaders, and Branch Managers to maximize Schneider incentive programs.
• Promotes strong associate, customer, and vendor relationships.
• Understand and provides support for the Schneider service offering.
• Assists in the development of the Schneider content on our website as well as the Schneider A & C E-marketing initiative.
• Reviews branch inventories for optimization.
• Accompanies Outside Sales Associates to add technical expertise to the sale or presentation.
• Seeks new customers and opportunities.
• Executes sales efforts in a timely, ethical and professional manner, assuring a favorable impression of self and the company; includes the maintenance of a clean and uncluttered vehicle.
• Works with Quotation Managers to increase hit rates for project business.
• Engineers design and build projects.
• Coordinates and assists with Schneider projects and provides guidance on special projects, including the review of prints and assembling material lists.
• Educates staff on Square D E-Way (electronic commerce) system in order to enhance system utilization.
• Provides product, E-commerce, and solutions training to associates.

Director – Power & Energy Solutions

Compliance

• Maintain complete, accurate, and compliant Driver Qualification Files (DQFs) for all non‑CDL drivers.
• Track and manage recurring compliance requirements such as MVR reviews, license status verification, and internal driver acknowledgements.
• Ensure documentation is current, audit‑ready, and aligned with company policy and applicable DOT regulations.
• Monitor, review, and respond to Driver Vehicle Inspection Reports (DVIRs).
• Coordinate with fleet maintenance and operations teams to ensure vehicle defects or safety concerns are documented, corrected, and properly closed.
• Support the driver onboarding process by collecting, reviewing, and organizing all required driver safety and compliance documentation.
• Track completion of required training, certifications, and periodic refresher requirements.
• Assist with distributing safety communications, policy updates, and procedural acknowledgements.
• Track and document safety incidents, near misses, and internal investigations involving drivers or company vehicles.
• Maintain records of corrective actions, retraining, and follow‑up activities.
• Act as a central point of coordination between Operations, Safety, HR, and Fleet teams related to driver compliance matters.
• Maintain driver and vehicle records within fleet and safety systems such as Fleetio, Lytx Dashcams, and Safety Culture.

Fleet and Compliance Specialist

Administration

• Analyze contract accounts by comparing the contract table to the cost table to assess whether the contract is financially healthy
• Assist with contract renegotiations by negotiating with the client or coordinating with a supervisor to maintain contracts with healthy or profitable margins
• Provide support for budgeting activities, enter orders and release billing related to contract orders through Sphere to meet client demands
• Perform data analysis by generating and reviewing data and proposing improvements
• Support delinquency/collections management via email, spreadsheets and phone calls to reduce financial liabilities
• Support BID coding via spreadsheets, Sphere and email to generate new sales/contract opportunities
• Attend alignment meetings in-person or remotely to coordinate points related to customer service

Junior Contract Analyst

• The Counter Sales Representative is responsible for maintaining product knowledge and is encouraged to market and promote new products.
• Assist customers during the sales/purchase process and respond to customer inquiries in a professional manner.
• Assist with warehouse functions as needed on a daily basis.

Counter Sales Representative

• Understand client needs and requirements to recommend appropriate electrical products or solutions that meet their specific needs.
• Provide product information, pricing, and quotes to clients in a timely and accurate manner by phone and email.
• Enters, tracks, bills, and expedites direct and stock customer orders, backorders, and vendor purchase orders, including stock transfers when appropriate.
• Develop and maintain strong relationships with existing clients to ensure customer satisfaction and drive repeat business.
• Collaborate with the sales team to develop and implement strategies to achieve sales targets and objectives.
• Finds win-win solutions for all involved parties.
• Work closely with other departments, such as logistics, to coordinate sales efforts and ensure seamless order processing and fulfillment.
• Stay up-to-date on industry trends and market developments to better serve customers.
• Participate in training gaining electrical product knowledge and application to create value to the end use market.

Operations

• Direct and coordinate warehouse and administrative functions to assure that associates are efficiently and effectively providing services required in a manner that promotes quality customer service.
• Participate in recruitment process and selection process.
• Ensure direct staff are being developed through training and performance management initiatives.
• Manage the movement and audit of inventory.
• Coordinate inventory preparation, cycle inventory counts with RF system, vendor returns, product displays, and promotional material for counter sales area.
• Oversee debit memo process in working with accounting to expedite past dues, manage cash and credit transactions, customer credit approvals, pricing contracts, and job que management.
• Ensure appropriate response time to incoming calls, emails, and any other communication needed.
• Maintain customer relationships and trust ensuring appropriate follow-up and problem resolution.
• Assist with branch safety activities, ensure overall facility security and building management, and report all accidents in a timely manner with the guidance of HR.
• Support other branches in efforts to secure customer orders working with Sales team and Managers.

Branch Operations Manager

• Assist customers during the sales process using ERP software, while maintaining professional sales demeanor.
• Ability to track and fulfill sales orders by picking orders, creating appropriate documentation, and placing follow-up calls.
• Ability to maintain and develop customer relationships.
• Actively stay up to date on product knowledge and generate product stock request.
• Create and maintain positive working relationships and a safe and clean environment.

• Makes personal sales calls at customer establishments on a regular basis, seeking new opportunities and new customer leads.
• Engages appropriate Echo Electric team members when appropriate (branch manager, product sales specialists, etc).
• Introduces, promotes & demonstrates new products and customer resources & programs to customer base.
• Coordinates secured customer orders with appropriate Inside Sales Staff for order entry, tracking & fulfilment.
• Remains engaged with process as needed to expedite & troubleshoot backorders and other related concerns that may arise.
• Actively manages account base and new opportunities to maximize sales volume and gross profit margins.
• Executes sales efforts in a timely, ethical and professional manner, assuring a favorable impression of self and the company; includes the maintenance of a clean and uncluttered vehicle.
• Completes expense reports on a monthly basis and files monthly auto expense report in accordance with company procedure.
• Develops an effective and productive working relationship with Inside Sales Associates, Counter Sales Associates and support personnel; encourages and assists in their training and development when possible.
• Maintains ethical, cooperative manufacturer relationships consistent with company image and company/branch goals in the marketplace.
• Monitors job queues and takes appropriate action to troubleshoot and resolve items.
• Quickly finds common ground and solves problems for the good of all.
• Easily gains trust and support of others.

Outside Sales Associate

Business Development Rep

• Define and implement sales strategies for the assigned sector in order to achieve market penetration and growth aspirations.
• Define the sales action plans to both achieve the key qualitative and quantitative targets in a profitable way and to ensure high levels of customer satisfaction.
• Ensure the analysis and collection of customer needs in order to customize the products and contribute to the technical product development.
• Identify the best position in the market through the definition of the main elements that defines the product portfolio strategy, the identification of target customers and the definition of pricing in connection with product marketing.
• Identify new opportunities as new geographical markets for the specific sector, or new applications o new key accounts in order to guarantee a commercial development.
• Provide a depth understanding of the target market trends and future developments in order to offer a competitor intelligence.
• Collaborates with Sales of Services to identify new opportunity for services sale.
• Define the global business strategy in terms of product and market positioning in coordination with Product Marketing.
• Define sales targets for the sector/account and ensure their achievement with a structured follow up process across Regions and Countries.
• Define the strategic commercial growth plan for their sector building client relationships and retain Key clients, strategically pre-positioning and create new business opportunity.
• Promote solutions and services sales to Local Sales Team.
• Builds and maintains strong relationships at senior levels with the key stakeholders.
• Define in collaboration with Local sales the best technical and commercial proposal to secure the orders guaranteeing the compliance of risk mitigation policies.
• Manage Global Key Account and develop effective and safe contracts always coordinating such action with the legal desk and other functions when needed.
• Ensure that global pricing for Key Account is deployed throughout all branches, participating in negotiation of key contracts.
• Ensure the maximum portfolio is offered in line with Business Unit/ Group strategy, according to local market needs and according to the agreed segment approach.
• Assessing the adequacy of local sales force.
• Ensures the coordination and supervision of the team and the development of skills and training.
• Defines organizational model needed in order to reach the business goal in collaboration with the Human Capital Department.
• Elaboration, proposal and control of the Sales budget in terms of expected sales volume for the assigned sector.
• Definition of capex budget relevant to the development of tools, products, training and marketing material etc.
• Definition of all the actions required if variances/deviations in the final balance occur.

Inside Sales Representative

Industrial Sales

Director, Project Management

Project Coordinator

Outside Sales

Director – Power & Energy Solutions

Fleet and Compliance Specialist

Junior Contract Analyst

Counter Sales Representative

Inside Sales Representative

Branch Operations Manager

Counter Sales Representative

Inside Sales Representative

Outside Sales Associate

Sales and Business Development Specialist