credsystem

Customer Success Manager

• The intern will work on configuring and executing commercial and retail communication campaigns through journeys in Marketing Cloud for channels including PUSH, SMS, EMAIL, WhatsApp (WPP), RCS and digital audiences.
• They will also manage the request queue; handle requests for analyses and segmentations for partners; analyze and monitor KPIs; prepare studies for improving engagement and campaign performance tracking; and present results in internal and external meetings.

CRM Intern – Focus on Campaigns and Data

Product Manager

• Estruturação da visão de produto e do roadmap de desenvolvimento;
• Executar o planejamento trimestral de entregas baseadas em medição de valor;
• Efetuar testes de hipóteses para evolução do produto e geração de valor para o cliente;
• Acompanhamento e posicionamento executivo de demandas regulatórias, de auditoria e riscos;
• Análise de indicadores de produto e proatividade na sugestão de caminhos de desenvolvimento do produto;

Product Owner – B2C

General

• Planejar e ministrar treinamentos presenciais e online para equipes de loja, parceiros e colaboradores internos;
• Alinhamento prévio com o responsável comercial para planejamento do treinamento que será aplicado;
• Conduzir treinamentos para diferentes públicos, desde pequenos grupos até grandes turmas, garantindo uma experiência de aprendizagem dinâmica e efetiva;
• Capacitar equipes sobre produtos, processos, sistemas, campanhas e procedimentos operacionais da empresa;
• Desenvolver treinamentos focados em técnicas de vendas, abordagem ao cliente, negociação, tratamento de objeções, conversão de vendas e excelência no atendimento;
• Atuar como agente multiplicador da cultura comercial, engajando as equipes de loja na oferta dos produtos financeiros e contribuindo para o alcance dos resultados de vendas;
• Realizar treinamentos de implantação de novas parcerias e inauguração de lojas, apoiando a preparação das equipes para o início das operações;
• Acompanhar o desempenho das equipes treinadas durante implantações, identificando oportunidades de desenvolvimento e reforço de capacitação;
• Adaptar a condução dos treinamentos conforme o perfil do público, garantindo linguagem adequada e alto nível de engajamento;
• Aplicar avaliações de aprendizagem e fornecer feedbacks que contribuam para o desenvolvimento dos participantes;
• Atuar em parceria com as áreas internas para atender às necessidades do negócio;
• Registrar evidências, indicadores e resultados das ações de treinamento, contribuindo para a melhoria contínua dos programas de capacitação;
• Documentar os treinamentos aplicados para envio do relatório ao solicitante;
• Representar a empresa junto às lojas parceiras, mantendo postura consultiva, relacionamento próximo e foco na excelência da experiência do cliente;
• Realizar viagens frequentes em todo o território nacional para execução de treinamentos, implantações e acompanhamento das operações.

Instrutor de Treinamento – disponível para viagens curtas

• Orchestrate the development and manage Credsystem's portfolio of strategic projects.
• Develop, implement and disseminate methodology and governance for the project portfolio.
• Ensure alignment between OKRs and the prioritization of strategic initiatives, as well as investments and resources.
• Actively map interdependencies between initiatives and facilitate corporate-level prioritization.
• Promote governance, ensuring an appropriate cadence for active portfolio monitoring and removal of blockers.
• Monitor project status and produce performance reports and dashboards.

Transformation Specialist, Portfolio Management

Operations

• Analyze and adjust the client's financial record
• Process reimbursements
• Handle receivables anticipation (prepayment of receivables)
• Analyze data and KPIs
• Prepare and update manuals
• Review and respond to emails (partner channel)
• Contribute to decision-making

Backoffice Operations Analyst, Mid-level

Analyst

• Handle consumer complaints, with experience in Reclame Aqui / Consumidor.Gov / legal actions / Procon;
• Receive and record customer complaints and submissions;
• Perform first-level customer contact and seek immediate solutions;
• Follow up with customers to ensure satisfaction;
• Classify and prioritize requests;
• Forward customer complaints and coordinate with other departments to resolve issues;
• Prepare reports on complaints and present improvement suggestions, seeking supervisory support when needed;
• Be proactive, create PPT slide presentations, and demonstrate strong presentation and communication skills;
• Extract performance indicator reports;
• Manage action plans (open and monitor progress) and develop them with supervisory support/review.

Junior Complaints Analyst – Reclame Aqui Channel

• Proactively contact partner stores by telephone.
• Monitor the performance and satisfaction of partner stores.
• Strengthen commercial relationships by fostering closeness and engagement with partners.
• Communicate campaigns, initiatives, updates, procedures, and company guidelines.
• Identify challenges, complaints, opportunities for improvement, and partner needs.
• Record information gathered during contacts.
• Forward requests and incidents to the appropriate departments.
• Achieve targets related to contacts made.
• Participate in alignment meetings with the commercial team to define agendas and topics to be addressed with stores.
• Support the commercial team in executing relationship-building activities and monitoring partners.

Commercial Assistant

Pricing Analyst

• Validate, verify and post commission payouts.
• Request store registrations and updates, ensuring information is kept up to date.
• Provide support to the external sales team, answering questions and assisting with issue resolution.
• Align and negotiate priorities with the sales team and other internal departments.
• Identify inconsistencies, operational issues and improvement opportunities, and follow up on required corrections.
• Prepare and distribute information updates to the sales team.
• Monitor and oversee automated routines, ensuring they function correctly.
• Control and monitor supplier/vendor payments.
• Keep the area’s process manuals up to date.
• Ensure compliance with processes, deadlines and internal policies.

Junior Commercial Analyst

• Receive and record ombudsman inquiries;
• Prepare monthly reports and propose improvements with support from supervision;
• Classify and prioritize requests;
• Assess the information gathered in each submission, identify the issue, and analyze compliance with internal policies and procedures;
• Monitor the progress of requests;
• Record requests received through available service channels (phone, e-mail and Bacen);
• Provide relevant responses and solutions to requests, collaborating with other departments to ensure accurate issue resolution;
• Ensure courteous and efficient customer service, demonstrating empathy and professionalism from the beginning to the end of each request;
• Ensure that requests comply with internal policy; when they do not, open an Action Plan to address the root cause with support from supervision.

Ombudsman Analyst – Junior

Product Designer

• Support the evolution of the company's innovation culture and processes by applying Design Thinking and Service Design principles to projects, events and ongoing initiatives — from discovery through experimentation to communicating results.
• Internal innovation program management: support the operation of the Ideas Program (collection, screening and follow-up of ideas).
• Organization of culture projects and events: assist with Innovation Week, hackathons, meetups and dissemination activities (internal/external communication), including logistics, content and participation/engagement metrics.
• Liaison with hubs and open innovation: map and organize contacts with startups/hubs, support benchmarking, technical visits and open challenges with the market (including platforms and partners).
• Discovery processes for internal improvements: conduct immersion activities (field observation, interviews), stakeholder mapping, journey and process mapping; support analysis of qualitative and quantitative data and synthesis of insights.
• Facilitation of Design Thinking activities: prepare and lead sessions such as the CSD Matrix, How Might We?, mind maps, proto-personas and discussion rounds; consolidate results into clear artifacts.
• Documentation and communication: produce presentation materials, progress reports, playbooks and communication content to give visibility to innovation initiatives.

Innovation Intern, Service UX Design

• Conduct and monitor operational routines for cards and invoices.
• Monitor card production and embossing processes.
• Monitor card mailing/dispatch process.
• Control card inventory and validate information with embossing vendors.
• Manage and coordinate replenishment of in-store card inventory in both express and centralized modalities.
• Identify and resolve operational inconsistencies.
• Monitor and validate invoice processing and delivery.
• Handle operational requests from the Commercial team.
• Organize and maintain operational controls for the area.

Invoice Analyst, Mid-level

• Prepare customer reimbursement processes;
• Validate payments;
• Adjust debits and credits on statements/payment booklets;
• Reopen payments on statements/payment booklets;
• Cancel and reinstate contracts.

Backoffice Operations Assistant – PWD

Data Scientist

• Análise de comportamento e canais: monitorar e analisar o comportamento de clientes nos canais digitais e nas jornadas do aplicativo, identificando padrões de navegação, uso de funcionalidades, recorrência e abandono.
• Construir, estruturar e acompanhar dashboards de experiência, adoção e performance dos canais digitais, com foco em visibilidade executiva e apoio à tomada de decisão.
• Estruturar análises de funis, abandono, navegação e uso de funcionalidades, identificando fricções, gargalos e oportunidades de melhoria da experiência digital.
• Geração de insights estratégicos: transformar dados comportamentais e transacionais em insights acionáveis para times de Produto, UX e Negócios.
• Apoiar a priorização de iniciativas por meio de evidências, análises orientadas por dados e leitura crítica da performance das jornadas e canais.
• Identificar padrões de comportamento e oportunidades de evolução de UX/UI, crescimento e eficiência dos canais digitais.
• Pesquisas e entendimento do consumidor: apoiar e consolidar pesquisas com clientes B2B e B2C, integrando diferentes fontes de informação para aprofundar o entendimento do usuário.
• Correlacionar pesquisas, comportamento digital e dados transacionais para ampliar a compreensão sobre dores, necessidades, expectativas e oportunidades nas jornadas dos clientes.
• Mapear dores, necessidades e oportunidades de melhoria nas jornadas, contribuindo com recomendações para a evolução da experiência digital.
• Monitoramento de métricas e indicadores: acompanhar métricas relacionadas à experiência e à performance dos canais digitais, como MAU/WAU, conversão, engajamento, retenção, adoção digital, contact rate, jornada e funis, NPS e indicadores de experiência.
• Apoiar times de Produto, UX, Tecnologia e Negócios na formulação de hipóteses, identificação de oportunidades e tomada de decisão orientada por dados.
• Elaborar análises ad hoc, estudos exploratórios e materiais executivos com foco em comunicar achados complexos de forma clara, objetiva e acionável para diferentes públicos.
• Contribuir para a evolução da cultura de decisão baseada em dados, promovendo maior integração entre evidências quantitativas, qualitativas e estratégicas.

Analista de Product Analytics e UX Insights – Pleno

Product Marketing

• The intern will support planning for the MIS area, assist in creating presentations and information books, monitor performance indicators, and prepare reports.

MIS Intern

Security Engineer

• Plan, implement, and manage on-premises and cloud network infrastructure to ensure availability, security, and performance of the IT environment.
• Keep environment documentation up to date.
• Monitor network traffic and link stability using tools such as Zabbix, Grafana, etc.
• Troubleshoot connectivity and performance issues.
• Configure and maintain switches, routers, APs, load balancers, and firewalls.
• Collaborate with the Information Security team to implement security policies.
• Analyze logs and security events.
• Manage the organization’s edge layer (public IPs, firewalls, WAFs, etc.).