Innovation Intern, Service UX Design

credsystem

Intern position supporting innovation processes and design thinking for Credsystem. Engaging in project management, user research, and collaborative design activities.

Posted 6/25/2026internshipBarueri • BrasilEntry LevelWebsite

About the role

Key responsibilities & impact

Support the evolution of the company's innovation culture and processes by applying Design Thinking and Service Design principles to projects, events and ongoing initiatives — from discovery through experimentation to communicating results.
Internal innovation program management: support the operation of the Ideas Program (collection, screening and follow-up of ideas).
Organization of culture projects and events: assist with Innovation Week, hackathons, meetups and dissemination activities (internal/external communication), including logistics, content and participation/engagement metrics.
Liaison with hubs and open innovation: map and organize contacts with startups/hubs, support benchmarking, technical visits and open challenges with the market (including platforms and partners).
Discovery processes for internal improvements: conduct immersion activities (field observation, interviews), stakeholder mapping, journey and process mapping; support analysis of qualitative and quantitative data and synthesis of insights.
Facilitation of Design Thinking activities: prepare and lead sessions such as the CSD Matrix, How Might We?, mind maps, proto-personas and discussion rounds; consolidate results into clear artifacts.
Documentation and communication: produce presentation materials, progress reports, playbooks and communication content to give visibility to innovation initiatives.

Requirements

What you’ll need

Currently enrolled (from the 3rd semester onward): Design or related fields.
Basic knowledge of Design Thinking, Service Design, user research (quantitative/qualitative) and journey/process mapping.
Organizational skills, written/visual communication and ability to collaborate across multiple teams.
Academic or practical experience in facilitating design activities, discovery and insight analysis.
Familiarity with open innovation and working with startups/hubs.
Basic knowledge of experience measurement (e.g., NPS, engagement in internal events).
(Optional) Interest in prototyping tools and, where applicable, low-code platforms used in internal challenges.

Benefits

Comp & perks

Meal allowance.
Two monthly sessions with a psychologist (no charge).
Monthly consultation with a nutritionist (covered by Credsystem).
Gympass (to support your health and well-being).
Well-being time (weekly massage sessions to help you stay relaxed).
Life insurance.
University tuition discounts (to help advance your career).
Language school partnership (to develop and improve a second language).
Birthday day off.
Transportation allowance, company shuttle or parking.
Childcare assistance.
Sesc benefits.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Design ThinkingService Designuser researchjourney mappingprocess mappingfacilitating design activitiesinsight analysisexperience measurementNPSlow-code platforms

Soft Skills

organizational skillswritten communicationvisual communicationcollaborationstakeholder mappinglogistics managementcontent creationengagement metricsfacilitationcommunication