Commercial Assistant

credsystem

Assistente Comercial at Credsystem managing relationships with partner stores and ensuring commercial satisfaction. Engaging with clients through active communication and performance tracking.

Posted 6/27/2026full-timeBarueri • BrasilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Proactively contact partner stores by telephone.
Monitor the performance and satisfaction of partner stores.
Strengthen commercial relationships by fostering closeness and engagement with partners.
Communicate campaigns, initiatives, updates, procedures, and company guidelines.
Identify challenges, complaints, opportunities for improvement, and partner needs.
Record information gathered during contacts.
Forward requests and incidents to the appropriate departments.
Achieve targets related to contacts made.
Participate in alignment meetings with the commercial team to define agendas and topics to be addressed with stores.
Support the commercial team in executing relationship-building activities and monitoring partners.

Requirements

What you’ll need

Experience in customer service.
Experience with telephone-based support and managing a client portfolio is a plus.
Basic to intermediate Microsoft Office skills (Excel and Outlook).
Customer service and relationship management techniques.
Basic knowledge of commercial processes and tracking performance indicators.
Strong verbal and written communication.
Active listening and the ability to identify partner needs.
Ability to identify opportunities for improvement.
Comfort working with diverse customer profiles.
Good time management and ability to prioritize tasks.

Benefits

Comp & perks

Meal and food vouchers.
Health insurance (for you and your dependents).
Dental insurance (for you and your dependents).
Two monthly psychologist sessions (at no cost).
Nutritionist consultation (covered by Credsystem).
Gympass membership (for your health and wellbeing).
Wellness time (weekly massage sessions to help you relax).
Life insurance.
Variable compensation based on role and achievement of targets.
University tuition discounts (to further your career).
Partnership with a language school (to develop and improve a second language).
Birthday day off.
Payroll-deductible loans.
Transportation voucher, company shuttle, or parking.
Childcare assistance.
Sesc benefits.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicetelephone-based supportMicrosoft OfficeExcelOutlookrelationship managementperformance indicatorscommercial processes

Soft Skills

strong verbal communicationstrong written communicationactive listeningability to identify partner needsability to identify opportunities for improvementtime managementability to prioritize tasks