Junior Complaints Analyst – Reclame Aqui Channel

credsystem

Atendente de Consumer Solutions lidando com reclamações no canal Reclame Aqui e interagindo com outras áreas. Buscando soluções imediatas e elaborando relatórios de sugestões de melhorias.

Posted 7/13/2026full-timeBarueri • 🇧🇷 BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in handling consumer complaints and coordinating resolutions across departments, with a strong focus on customer satisfaction and proactive communication. Proficient in preparing reports and presentations to support improvement initiatives.

Highest-signal resume keywords

Customer Complaint ManagementConsumer Protection LegislationMicrosoft Office SuitePresentation SkillsCustomer Service Management Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Complaint RecordingPerformance Indicator ReportingAction Plan ManagementFirst-Level Customer ContactIssue Classification and Prioritization

Soft Skills

Proactive CommunicationProblem-SolvingCollaborationCustomer Satisfaction Focus

Tools & Technologies

HugmeReclame AquiConsumidor.GovMicrosoft PowerPointMicrosoft ExcelMicrosoft WordMicrosoft TeamsMicrosoft OneDrive

Industry Keywords

Consumer ComplaintsLegal ActionsProconCustomer Service Management

About the role

Key responsibilities & impact

Handle consumer complaints, with experience in Reclame Aqui / Consumidor.Gov / legal actions / Procon;
Receive and record customer complaints and submissions;
Perform first-level customer contact and seek immediate solutions;
Follow up with customers to ensure satisfaction;
Classify and prioritize requests;
Forward customer complaints and coordinate with other departments to resolve issues;
Prepare reports on complaints and present improvement suggestions, seeking supervisory support when needed;
Be proactive, create PPT slide presentations, and demonstrate strong presentation and communication skills;
Extract performance indicator reports;
Manage action plans (open and monitor progress) and develop them with supervisory support/review.

Requirements

What you’ll need

Bachelor's degree completed (preferably in Business Administration, Communications, Law, Education/Pedagogy, or Information Technology);
Basic knowledge of customer service management tools, including Hugme (Reclame Aqui) and Cons.Gov (Consumidor.gov);
Basic knowledge of consumer protection legislation;
Basic Microsoft Office skills (PowerPoint, Excel, Word, Teams, and OneDrive).

Benefits

Comp & perks

Meal and food vouchers.
Health insurance (for you and your dependents).
Dental insurance (for you and your dependents).
Two monthly sessions with a psychologist (no cost).
Nutritionist consultation (provided by Credsystem).
Gympass (for fitness and wellbeing).
Wellness time (weekly massage sessions to help you relax).
Life insurance.
Variable compensation based on role and achievement of targets.
University tuition discounts (to further your career).
Partnerships with language schools (to develop and improve a second language).
Birthday day off.
Payroll-deductible loan.
Commuting assistance (public transport voucher, company shuttle, or parking).
Childcare assistance.
SESC benefits.