Copa Energia

Analyst

• Perform detailed profitability analyses by product, segment and region;
• Manage business requests for special pricing/discounts, providing insights for strategic decision-making and verifying feasibility in accordance with defined guidelines, market positioning and Copa Energia’s objectives/impacts;
• Support management in monitoring KPIs and area results, consolidating and evaluating monthly outcomes to define new strategies;
• Develop metrics to monitor performance and drive continuous improvement;
• Explain realized prices to safeguard the company’s planned budget and forecast results, identifying risks and opportunities for proactive adjustments to the company’s pricing policy;
• Work on high-complexity processes, identifying improvement opportunities and proposing changes;
• Conduct complex, detailed analyses of data, problems or processes using statistical modeling, trend analysis, forecasting and data-driven strategic recommendations;
• Perform studies on changes to Pricing Policy, commercial incentives and promotions; contribute significantly to strategic decision-making through critical analyses and data interpretation;
• Propose price adjustments in response to changes in macroeconomic scenarios, competitive dynamics and company strategy;
• Prepare and partially lead Pricing Committee meetings with information for your segment;
• Facilitate communication with partner areas by identifying and proposing process improvement opportunities. Manage analytical projects from conception through implementation and evaluation, ensuring deadlines and objectives are met;
• Serve as a technical point of reference for the team on higher-complexity, high-impact activities by providing guidance and follow-up to support area demands.

Pricing Analyst – Mid-level

Manager

• Manage the Remote Channel strategically, ensuring achievement of commercial targets and operational efficiency.
• Provide direct leadership to internal and third‑party call center teams, ensuring customer retention, revenue growth and service excellence.
• Ensure achievement of revenue and retention targets (sales, volume and price; churn, inactivity/reactivation).
• Define commercial guidelines for the call center, including pitches, priorities of action and operational rules.
• Establish standard commercial conditions, such as target margin, approval levels, discount limits and exception rules.
• Develop and implement commercial plans by region/customer profile, guiding retention and growth actions.
• Manage delinquency by analyzing the portfolio and directing recovery actions with finance.
• Report results and strategic recommendations to the Director of Enterprise Sales.
• Perform critical analyses, use data, maintain a systemic view of the customer journey and lead indirect teams to ensure alignment between commercial strategy and operations.
• Be responsible for the service flow, ensuring proper planning, monitoring of SLAs and continuous operational optimization.
• Conduct commercial and technical training for the team (pitches, processes, funnel adherence and quality standards).
• Interface with internal areas (Regional teams, Installation, Logistics, Marketing, Growth, Sales).
• Assess operational impacts of policies, commercial campaigns and process changes.
• Lead the continuous improvement cycle, including Closed‑Loop NPS routines and structural actions.
• Ensure spending efficiency, budget compliance and appropriate resource prioritization.
• Manage PAs (service positions), allocating team capacity to maximize commercial results and service levels.
• Set operational and commercial targets.
• Perform team sizing, ensuring operation scalability and alignment with customer volume.
• Propose IT improvements involving systems (Salesforce, SAP), dialer, customer service platforms and integrations.
• Apply strategic vision, analytical capability, budget management and stakeholder engagement with corporate areas to secure structural improvements.

Pricing Analyst – Mid-level

Channel Manager