Copa Energia

Communications

• Execute the institutional communication plan, ensuring alignment with management and specialist guidelines;
• Support day-to-day management with the PR and Digital agencies, acting as the operational focal point;
• Prepare briefings to guide the agency and monitor execution of requests;
• Organize, forward, and track internal communication requests, ensuring deadlines and quality of deliverables;
• Support media relations, including monitoring coverage, assisting with interviews, and following up with journalists;
• Produce and edit institutional content such as press releases, articles, posts, briefings, and Q&As;
• Operate the company's corporate LinkedIn and support executives in managing their profiles;
• Plan and organize the content calendar in alignment with the defined strategy;
• Monitor media and communication performance, including clipping, awareness, share of voice, and engagement;
• Consolidate results reports and highlight key insights and improvement opportunities;
• Support communication benchmarking, bringing market references and best practices;
• Assist in executing communication in sensitive situations, organizing materials and workflows under the guidance of management and specialists;
• Ensure consistency of language, tone of voice, and key messages across all content;
• Support operational control of the area, including organization of invoices;
• Track supplier payments and costs.

Senior Communication Analyst

Analyst

• Collect and analyze demand data;
• Perform necessary master-data updates to ensure proper functioning of schedules in SAP;
• Update and develop metrics that support decision-making in client inventory management processes;
• Create consumption forecasts, monitor forecast performance, and develop and implement action plans to minimize errors;
• Create, monitor, and analyze area performance indicators, proposing continuous improvements;
• Carry out periodic planning activities that support improvements to the distribution process, promoting stockout control and better replenishment performance.

Junior Logistics Planning Analyst

Human Resources

• Act as the liaison between HR and IT, ensuring alignment between business needs, technical feasibility and the evolution of digital people-management solutions;
• Translate HR needs into structured technical requirements, from elicitation through final documentation — ensuring IT receives clear, actionable requests;
• Lead prioritization and tracking of digital HR solutions, mapping employee journeys, identifying improvement opportunities and proposing enhancements;
• Develop and maintain the technical and functional requirements matrix for HR solutions — including flows, integrations, business rules and acceptance criteria — versioning with each release and ensuring traceability for users, vendors and IT;
• Evaluate vendors, tools and technologies for the HR ecosystem, conducting benchmarks, proofs of concept and cost–benefit analyses;
• Manage the portfolio of HR technology and automation projects, monitoring status, risks, interdependencies and budgetary impacts;
• Monitor OPEX and CAPEX budgets for digital HR solutions;
• Anticipate and mitigate technical, operational and integration risks across HR systems;
• Explore and test new technologies applicable to HR — AI, analytics, automation and HR Tech trends;
• Promote best practices and strengthen governance of HR systems and digital processes.

Senior Digital HR Solutions Analyst

• Map critical operational processes (costs, quality and safety perspective);
• Identify improvement opportunities in process steps and their impacts;
• Propose process redesigns to capture identified improvements;
• Train and enable stakeholders on the new process;
• Implement and control new processes and monitor their impacts;
• Analyze ICO and ECO results of the Operational Centers belonging to GEROP under your responsibility;
• Develop initial action plans with Operational Centers to achieve annual targets;
• Identify deviations from established targets;
• Analyze root causes of deviations;
• Propose corrective actions to meet targets;
• Monitor the execution of initial and corrective actions;
• Train and enable Operational Center leads on established ICO and ECO routines;
• Monitor implemented routines at Operational Centers, on-site and/or remotely;
• Map routine improvements, propose actions and implement them;
• Analyze critical processes at Operational Centers and identify improvement opportunities in processes, products and services aimed at cost optimization, customer satisfaction and employee well-being;
• Propose improvements to the Operational Excellence area;
• Implement agreed and validated improvements;
• Oversee implementation of improvements by Operational Centers;
• Understand the project, its phases and implementation deadlines;
• Train and enable Operational Center leads for project implementation;
• Ensure project implementation by Operational Center leads meets deadlines, cost and quality requirements;
• Manage licenses of Operational Centers, ensuring they are regularized and within validity periods required by regulatory bodies;
• Communicate audit non-conformities to Operational Centers;
• Guide and support Operational Centers in defining corrective actions to address non-conformities;
• Strictly adhere to and enforce quality, safety, health and environmental procedures, Compliance guidelines, anti-corruption and anti-bribery rules, corporate social responsibility and sustainability policies, in accordance with company policies and the Code of Conduct.

Senior Process and Continuous Improvement Analyst

• Actively participate in meetings with sectoral entities, stakeholders from the Executive and Legislative branches, and regulatory agencies at all levels (federal, state and municipal), leading agendas of varying complexity previously aligned with management, and reporting insights, opportunities and recommendations;
• Assess bills, regulations and public policies, identifying risks, impacts and strategic opportunities, and translating them into critical analyses and recommendations for coordination and management to support institutional decisions;
• Provide in-depth analyses, strategic insights and recommendations that guide stakeholder engagement plans, contributing to the development of consistent positions aligned with corporate objectives;
• Prepare detailed scenarios, reports and presentations that support leadership, aiding strategic interactions and strengthening the company's institutional presence;
• Ensure that all institutional initiatives and positions are aligned with internal policies, regulatory standards and compliance principles, reviewing critical documents and processes and advising leadership on strategic decisions.

Institutional Relations Analyst – Senior

Sales

• Support the commercial team with operational tasks related to sales processes;
• Identify improvement opportunities based on hands-on operational experience;
• Design and structure processes, management cadences and area management routines;
• Support the organization and evolution of commercial process governance;
• Serve as a technical reference for the team;
• Contribute to the development and organization of the team;

Senior Sales Process Analyst

• Actively participate in meetings with sectoral entities and stakeholders from the Executive, Legislative and regulatory agencies at all levels (federal, state and municipal), leading agendas of varying complexity that are pre-aligned with management, and reporting observations, opportunities and recommendations;
• Evaluate bills, regulations and public policies, identifying risks, impacts and strategic opportunities, and translating them into critical analyses and recommendations for coordination and management to support institutional decisions;
• Provide in-depth analyses, strategic insights and recommendations that guide stakeholder engagement plans, contributing to the development of consistent positions aligned with corporate objectives;
• Prepare detailed scenarios, reports and presentations that reinforce leadership activities, supporting strategic dialogues and strengthening the company’s institutional presence;
• Ensure that all institutional initiatives and positions comply with internal policies, regulatory standards and compliance principles, reviewing critical documents and processes and advising leadership on strategic decisions.

Senior Institutional Relations Analyst

• Map customer journeys for B2B clients, resellers and end consumers to identify opportunities and prioritize improvements across products and channels based on data analysis, metrics and research;
• Analyze user journeys, recommending improvements to processes and solution usability;
• Design experiences and journeys that deliver value to customers and business results, producing a product and service map aligned with business strategies;
• Lead activities and collaborative projects with cross-functional teams;
• Conduct tests with customers, consultants and resellers, in partnership with the Research team, to validate hypotheses and products;
• Develop solutions and action plans based on satisfaction surveys such as NPS and CSAT;
• Foster a customer- and results-focused strategic culture.

Senior Customer Experience Analyst

• Estruturar o fluxo de captação, contratação e onboarding de representantes;
• Definir indicadores e rotinas de acompanhamento;
• Estruturar treinamentos e materiais de suporte;
• Apoiar líderes comerciais na implementação do modelo;
• Conduzir iniciativas e projetos da área até sua maturidade operacional.

Analista de Expansão e Novos Negócios Pleno

• Lead the planning and execution of the brands' annual communications plan, ensuring strategic consistency and synergy across Copa Energia, Copagaz and Liquigás;
• Develop and implement 360° marketing campaigns (online and offline), integrating brand, consideration and performance objectives;
• Manage performance media strategies focused on generating qualified leads for the B2B segment (Corporate, bulk gas) and driving conversions via direct channels (WhatsApp D2C);
• Design and optimize digital customer journeys focused on acquisition, nurturing and conversion, including WhatsApp as a central D2C relationship channel;
• Lead the digital marketing strategy, including social media, SEO, LLM search (AI-based search), programmatic media and owned channels/social platforms;
• Monitor and optimize marketing KPIs (CAC, CPL, ROI, conversion, share of voice, etc.), ensuring investment efficiency;
• Partner with commercial teams, BI and agencies to ensure alignment between strategy, execution and results;
• Continuously evolve the brands' digital presence by exploring new technologies, channels and formats;

Communications, Digital Manager

Procurement

• Ensure the supply of services and materials (contracting services and purchasing products), ensuring compliance of purchasing processes within the platforms used;
• Qualify and onboard new suppliers, formalize contracts and meet legal requirements for the supply chain;
• Create contracts and purchase orders in SAP, structure auction processes on the platform and draft supply contracts for legal review and validation;
• Drive and monitor cost reductions through strategic contracting (procurement and strategic sourcing);
• Monitor and develop supplier performance indicators in partnership with the business areas;
• Conduct research and contact suppliers in the national and global markets as needed to maintain a competitive supplier base and develop new suppliers;
• Control and monitor purchasing processes together with coordination.

Senior Procurement Analyst

Manager

• Supervisionar o fluxo de caixa da empresa, garantindo que haja fundos adequados para as operações diárias, bem como para atender a obrigações de pagamento e investimentos
• Avaliar as necessidades de financiamento da empresa e desenvolver estratégias para garantir acesso a fontes de financiamento adequadas, como empréstimos bancários, emissão de títulos ou outras formas de financiamento.
• Desenvolver e implementar estratégias de investimento para maximizar os retornos sobre o excesso de caixa da empresa, considerando os objetivos de liquidez e tolerância ao risco.
• Identificar e mitigar os riscos financeiros associados às atividades de tesouraria, incluindo riscos de mercado, liquidez e crédito.
• Manter relacionamentos sólidos com instituições financeiras, negociar termos favoráveis de produtos e serviços bancários e monitorar o desempenho dos serviços prestados pelos bancos.
• Preparar relatórios financeiros regulares para a alta administração e órgãos reguladores, garantindo conformidade com as normas contábeis e regulamentações financeiras aplicáveis.
• Identificar oportunidades para melhorar a eficiência dos processos de tesouraria por meio da automação e implementação de sistemas e tecnologias financeiras.
• Gestão de Pessoas, estruturação de time.
• Gestão dos pagamentos, bem como dos normativos para garantir os processos bem como a melhora no capital de giro no que tange à PMP
• Encontrar melhores práticas de como fazer melhor e de forma mais eficiente os processos atuais.

Gerente de Tesouraria

• Implement the mapped and target sales processes through training, follow-up visits, communication cadence, and weekly meetings;
• Continuously revisit processes to identify improvements through field visits, market best practices, and meetings with the team and other company departments;
• Continuously seek new technologies that can add value to processes;
• Share key insights (models, ideas, knowledge), best practices, and benchmarking to promote organic maturity and process optimization within the Company; foster discussion about business optimization across the company to create culture and engage the entire organization in projects focused on processes, optimization, and continuous improvement — targeting customer satisfaction, quality, productivity, safety, and sales growth;
• Conduct in-person and remote training regularly to keep the team aligned with company objectives;
• Constantly search for new sales and management techniques and other relevant topics to ensure the development and continuous improvement of the commercial team’s skill level;
• Develop, write, and maintain standards, policies, procedures, and manuals;
• Develop flowcharts, training materials, and adaptations for the entire team, including sector-specific materials when necessary, for both maintained procedures and new processes to be implemented;
• Map and implement management indicators (KPIs) that provide transparency to internal customers and address opportunities for improvement, simplification, and effective gains in sales and productivity;
• Identify underperforming teams and revisit training when necessary to ensure maximum process efficiency;
• Ensure ongoing communication with the working groups involved in different stages of the process via e-mail, Teams, WhatsApp groups, and meetings;
• Regularly review Salesforce functionalities to improve, implement, and automate the commercial teams’ routines;
• Contribute external knowledge to shape and develop existing processes;
• Strictly comply with the company’s quality, safety, health, environmental, Compliance, anti-corruption and anti-bribery, social responsibility, and sustainability policies and procedures, in accordance with the company’s Policies and Code of Conduct.

Sales Process Analyst, Mid-level

• Execute the institutional communications plan, ensuring alignment with management and specialist guidelines;
• Support everyday management of the PR and Digital agency, acting as the operational focal point;
• Prepare briefings to direct the agency and monitor the execution of requests;
• Organize, route and follow up on internal communications requests, ensuring deadlines and delivery quality;
• Support media relations, including tracking storylines, assisting with interviews and following up with journalists;
• Produce and review institutional content, such as press releases, articles, posts, briefings and Q&As;
• Operate the company’s corporate LinkedIn account and support executives in managing their profiles;
• Plan and organize the content calendar in alignment with the defined strategy;
• Monitor media and communications performance, including clipping, awareness, share of voice and engagement;
• Consolidate results reports and highlight key insights and opportunities for improvement;
• Support communications benchmarking, bringing market references and best practices;
• Support execution of communications in sensitive situations, organizing materials and workflows under the guidance of management and the specialist;
• Ensure consistency of language, tone of voice and key messages across all content;
• Support the area’s operational control, including organization of invoices;
• Track payments and supplier costs.

Senior Communications Analyst

Compliance

• Monitor Training Modules and Forms on the Compliance Management Platform to verify employees’ completion of required and in-progress trainings, signing of commitment statements or policy acknowledgements, and completion of Compliance forms; prepare and send status updates to VPs, Directors, GEROPs and integrity officers.
• Monitor and manage the Privacy Channel to respond to data subject requests, track areas’ LGPD compliance actions (including new processes), provide guidance, follow up on action deadlines, review policies and procedures, and keep the ROPA (Record of Processing Activities) up to date.
• Develop Compliance and LGPD communication materials, create an annual communication calendar, and publish content with artwork every two weeks to promote an integrity culture.
• Review and analyze contractual clauses related to LGPD, Anti‑Corruption and social clauses, advising on the most appropriate wording according to the scope of the engagement.
• Perform Integrity Due Diligence to conduct reputational pre‑screening of third parties for supplier and service provider onboarding, conduct reputational research and analyze obtained data, and respond to client Due Diligence questionnaires.
• Conduct Integrity Background Checks to perform reputational pre‑screening of candidates for new hires.
• Provide Compliance and LGPD guidance to clarify questions, including directions on how to carry out procedures related to the Code of Ethical Conduct, Compliance and LGPD policies, and regulations.
• Conduct investigations of reports and complaints, including audits, document and system analysis, interviews and preparation of investigation reports.
• Prepare reports with Compliance and LGPD key performance indicators for weekly monitoring by the Coordination team and monthly management reporting.