Commercial and Customer Relationship Coordinator

Copa Energia

Coordenador(a) Comercial e de Relacionamento na Copa Energia, maior empresa de GLP da América Latina. Coordenar atividades comerciais e de relacionamento com clientes do segmento de Medição Individualizada.

Posted 6/24/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Coordinate commercial support activities and customer relationship management for the Individualized Metering segment. The professional will be the focal point for the call center and the sales force, ensuring resolution of complex cases, interfacing with internal departments (Legal, Finance, and Customer Service), and maintaining customer satisfaction through strategic and regulatory handling.
Strategic Sales Support: act as the primary contact for Farmers and Hunters teams, providing commercial support for new business (condominiums), churn recovery, and handling complaints across multiple channels (email, phone, WhatsApp, and service tickets).
Call Center Support with Conflict Mediation and Negotiation: engage directly in negotiations with customers when standard support channels were not effective, with the autonomy to make decisions relevant to the issue and the customer’s concern.
Interdepartmental Interface: lead the collection of supporting information and evidence from Legal, Finance, and the Call Center to support the company’s defense or to resolve problematic or historical customer cases.
Compliance and Notification Management: ensure communication flow to customers regarding non-compliant devices (expired) and manage critical protocols, such as incidents of aggression toward meter readers.
Management of Critical and Regulatory Channels: monitor and respond to high-sensitivity demands from Salesforce, Reclame Aqui, and regulatory bodies such as ANP (Brazilian National Agency of Petroleum, Natural Gas and Biofuels).

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Commercial Management, Economics, or related fields;
Previous experience in commercial coordination, B2B/condominium customer service, or relationship management;
Assertive negotiation skills, systemic process perspective, and excellent written and verbal communication;
Proficiency with Salesforce and familiarity with Customer Experience (CX) metrics;
Technical knowledge of individualized metering or the energy/utilities sector;
Desired: technical knowledge in individualized metering or the energy/utilities sector.

Benefits

Comp & perks

Meal allowance or on-site cafeteria, depending on your location and employment type.
Food allowance (grocery voucher) to help with household expenses.
Transportation voucher.
Medical plan to support you and your immediate dependents.
Dental plan to help keep your smile healthy.
Gympass – to support your physical health and energy.
Payroll-deductible loans with lower interest rates.
Profit-sharing (Participation in Results - PR).
Monthly gas voucher – an exclusive benefit from our business.
Pharmacy card.
Extended maternity leave of 180 days to care for the most important person in your life.
Childcare assistance for mothers for 24 months upon return from maternity leave.
Paternity leave of up to 20 days, subject to the employee’s choice.
Health and Well-being Program - Viva+Energia.
Parking subsidy depending on your role and work location.
Standard rental car provided according to your role.
Hybrid work model at Copa Energia headquarters, offering the best of both in-person and remote work.
New Value – a benefits club offering great discounts on Beauty, Fitness, Food, Culture, Leisure, and Travel to help your household budget.
Life insurance for added security.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

commercial coordinationB2B customer servicerelationship managementnegotiation skillscustomer experience metricsindividualized meteringenergy sector knowledgeutilities sector knowledge

Soft Skills

assertivenesssystemic process perspectivewritten communicationverbal communication

Certifications

Bachelor’s degree in Business AdministrationBachelor’s degree in Commercial ManagementBachelor’s degree in Economics