Collectors

Events

• Create pre-event, live-event, and post-event marketing strategies for each show
• Manage campaign timelines tied to hard event deadlines
• Coordinate with vendors, sponsors, show organizers, and cross-functional teams to promote services and special promotions
• Apply audience segmentation and community engagement to reach collectors and hobby audiences
• Plan onsite execution, including signage deadlines, print production, installation schedules, and attendee flow
• Measure engagement, lead generation, traffic, conversion, event attendance, and ROI
• Collect data and apply it to marketing strategy
• Report on methods and results for customer acquisition and retention after shows
• Champion company policies, including safety, attendance, and security
• Report to the Manager, Events

Event Marketing Manager

• Support planning and execution of all scheduled internal and external events
• Manage deadlines for multiple events
• Coordinate event needs with vendors, including signage, utilities, furniture, décor, and other event items
• Track costs and report financial concerns or liabilities
• Keep event costs within allocated budgets and communicate financial risks to the Event Director
• Plan event details and anticipate potential problems
• Create booth and room layouts covering traffic flow, queue space, and electrical and internet drop placement
• Travel to manage events onsite, including setup and teardown
• Audit event websites to ensure organizers follow brand guidelines and event services, prices, and specials are accurate
• Champion company policies, including safety, attendance, and security
• Report to the Manager, Events

Events Coordinator

Full-stack Engineer

• Embed within a specific business function to identify high-value problems where AI can reduce cost, time, or friction
• Build working prototypes rapidly and iterate with real users
• Define success metrics with stakeholders and measure delivered business value
• Build and ship AI solutions end-to-end, from discovery and prototyping through production, adoption, and measured impact
• Use Claude, OpenAI, and the company’s orchestration platform to build AI solutions
• Partner with the principal engineer and platform team on architecture and shared infrastructure
• Build stakeholder trust, drive adoption, and ensure solutions are used effectively
• Translate between operators, engineers, and leadership
• Share effective practices, review earlier-career builders’ work, and help shape team shipping standards
• Report to the Head of Applied AI

Senior Engineer, Applied AI

• Own the AI opportunity across an entire business domain, mapping workflows and sizing opportunities
• Decide what gets built, in what order, and why
• Build technically demanding AI use cases from prototype through production, adoption, and measured impact
• Extract reusable connectors, evaluation harnesses, and workflow patterns from successful builds
• Instrument outcomes and report cumulative portfolio value to domain leadership
• Design agents with traces, evaluations, and human-in-the-loop gates for evidence-based autonomy
• Use Claude, OpenAI, and the orchestration platform daily to inform platform choices
• Build trust with function leaders, navigate competing priorities, and secure sponsorship
• Review designs and code, unblock engineers, interview candidates, and mentor team members
• Design and implement production-grade applications around agents and AI workflows
• Report to the Head of Applied AI

Staff Engineer, Applied AI

Program Manager

• Own, design, implement, and continuously improve employee onboarding from pre-boarding through Day 1
• Focus initially on US onboarding and potentially expand to global onboarding
• Standardize onboarding practices across locations and departments
• Maintain program documentation, communications, FAQs, and playbooks
• Monitor US federal, state, and local regulatory updates and maintain compliance
• Partner with the TOD team on reporting to HR leadership and data-driven recommendations
• Drive improvements using new-hire survey feedback, manager input, and business needs
• Coordinate with TA, IT, Learning, Workplace, Benefits, Payroll, hiring managers, and People teams
• Serve as primary escalation point and decision maker for onboarding SLA exceptions
• Run recurring cross-functional syncs and drive open issues to resolution
• Manage and optimize onboarding workflows in Workday HRIS with the HRIS team
• Ensure compliant background checks and employment eligibility documentation, including I-9 and E-Verify
• Coordinate mandatory compliance training, including anti-harassment, data privacy, and workplace safety
• Maintain onboarding policies, confidentiality agreements, and related documents with Legal, People Operations, and HR Business Partners
• Champion company policies, including safety, attendance, and security

People Operations Program Manager

Support Engineer

• Provide advanced-level technical oversight for complex platform challenges
• Manage high-level support requests requiring specialized diagnostic expertise
• Ensure escalations result in comprehensive remediation and systematic knowledge gathering
• Act as a technical partner to Engineering and Product teams by providing reproducible test cases, code-level insights, and proposed fixes
• Own the post-mortem process for technical escalations and document complex root cause analyses and workarounds
• Manage and prioritize high-severity escalations based on business impact and SLA requirements
• Communicate transparently with stakeholders during incidents
• Analyze ticket patterns to identify technical debt or recurring product flaws
• Advocate for fix-it sprints with Product leadership
• Design and deliver technical training or office hours for front-line representatives
• Utilize and improve Datadog/Splunk monitoring and observability dashboards
• Assist with developing the new function within the IT Service Desk team while supporting Customer Care
• Serve as the link between Customer Care and Core Engineering, turning technical incidents into documented RCAs and product improvements

Technical Support Engineer

• Lead high-priority, cross-functional programs across Finance, Accounting, Legal, IT, and Operations
• Lead process design and documentation across finance and operations workstreams
• Identify gaps between current practices and scaled institutional standards
• Coordinate controls readiness, documentation, testing timelines, and remediation plans with Accounting and Internal Audit
• Track and drive resolution of financial statement presentation, disclosure, and accounting policy items
• Support board and audit committee reporting packages
• Identify opportunities to reduce manual effort, increase automation, and create scalable Finance processes
• Prepare program status updates, executive presentations, and milestone materials for CFO reviews, audit committee meetings, and advisor sessions
• Build and maintain stakeholder communication frameworks
• Translate complex program status into clear narratives and visual formats for senior leadership
• Maintain program documentation, decisions, and institutional knowledge continuity
• Coordinate external legal counsel, financial advisors, and consultants and integrate deliverables into the master program plan

Strategic Finance Program Manager

• Develop and execute Collectors’ global tax strategy and optimize the effective tax rate while ensuring compliance
• Lead tax planning across entity rationalization, holding company structuring, and intercompany arrangements
• Advise senior leadership and the Board on tax implications of strategic decisions and business changes
• Own international tax operations across Japan, China, Hong Kong, Canada, Mexico, Germany, and France
• Design and maintain transfer pricing policies, intercompany agreements, and required documentation
• Oversee withholding tax, permanent establishment analysis, and cross-border cash repatriation strategies
• Lead tax due diligence, structuring, purchase price allocation, integration, and post-close optimization for M&A
• Provide tax structuring advice for joint ventures and strategic partnerships
• Oversee domestic and international tax compliance, tax provisions, audits, accounting entries, and disclosures
• Build and lead the Treasury function, including hiring and developing a Treasury Lead
• Oversee global cash management, liquidity planning, working capital optimization, and cash positioning
• Manage banking relationships, credit facilities, debt covenants, and banking structure
• Develop and execute foreign exchange risk management and hedging strategies
• Support capital structure analysis, financing decisions, debt capacity, covenant compliance, and capital allocation
• Establish treasury policies, procedures, controls, and regulatory compliance
• Lead and develop the Tax & Treasury team and manage external advisors, banks, consultants, and audit firms

Senior Director, Tax & Treasury

Project Manager

• Develop and implement a comprehensive real estate strategy supporting long-term business goals across the US and globally
• Establish priorities and strategies for site planning, design, and construction
• Collaborate with cross-functional teams to align real estate strategies with business needs
• Develop budgets for locations under consideration and manage budgets of ongoing projects, focusing on efficiencies and savings
• Partner with the Real Estate team and stakeholders to identify and implement a portfolio management system
• Guide site selection for new domestic and international locations, including touring facilities and developing budgets and timelines
• Partner with governmental authorities to identify market opportunities and incentives
• Collaborate with architects, contractors, consultants, brokers, landlords, regulatory agencies, and internal stakeholders
• Identify and mitigate construction project risks, including permitting obstacles and construction delays
• Serve as project manager for ongoing real estate buildouts, renovations, capital projects, workplace initiatives, and portfolio expansion
• Report directly to the Director, Real Estate and Workplace
• Travel 50% of the time and as needed at critical project milestones

Real Estate Project Manager

Platform Engineer

• Design, build, and operate internal platforms including CI/CD pipelines, developer environments, deployment workflows, and shared services
• Create automation and self-service tools for repetitive, error-prone, or slow engineering workflows
• Prototype and productionize AI-assisted engineering capabilities, including LLM-powered code modification, migration automation, and agentic operational workflows
• Own ambiguous platform challenges from discovery through design, implementation, rollout, and adoption
• Contribute to cloud and container foundations, including Kubernetes, infrastructure-as-code, networking, and observability
• Improve infrastructure reliability, scalability, and cost-efficiency
• Instrument platforms, define success metrics, and use telemetry and product-team feedback to guide development
• Write design documents and tradeoff analyses
• Partner with product teams to understand pain points and influence engineering practices
• Take ownership through deployment and on-call, improving documentation and system reliability

Senior Platform Engineer

Engineering Manager

• Lead, coach, and grow the vault and fulfillment software engineering team, including WMS developers responsible for the WMS and its integrations and software engineers responsible for vault and fulfillment services, with direct accountability for delivery, quality, and team health
• Own the warehouse management system (WMS), its integrations, and the fulfillment platform end to end, serving as the accountable leader for the reliability, roadmap, and continuous improvement of these systems
• Oversee the vault services owned by your software engineers, which teams across the company consume to submit and withdraw items held in the WMS and physically stored in the vault, ensuring these services are dependable, well-designed, and easy for partner teams to integrate with
• Partner closely with product to shape and deliver the vault and fulfillment roadmap, while owning the technical health of both platforms, including KTLO work, operational improvements, and long-term platform investments
• Champion an AI-first approach to engineering, applying AI tooling, LLMs, and agentic workflows to increase team efficiency and speed of delivery
• Ensure the reliability, scalability, and security of systems that support high-value physical inventory, including item intake, chain of custody, storage tracking, order orchestration, picking, packing, and shipping workflows across the WMS and fulfillment systems
• Provide architectural guidance and technical judgment across the WMS, vault, and fulfillment domains, reviewing high-level designs and influencing key technical decisions while empowering engineers to own implementation
• Establish clear ownership, operating rhythms, and engineering standards, including on-call practices, incident response, and observability, that enable the team to execute effectively and independently
• Drive integration with adjacent Collectors systems (grading, marketplace, customer-facing platforms) and collaborate across the broader technology portfolio to align on shared platforms and best practices
• Recruit, develop, and retain strong engineering talent, including mentoring senior engineers, WMS developers, and future technical leads

Staff Engineering Manager, Vault

• Own the day-to-day architecture, configuration, and customization of our NetSuite instance across Financials, Order to Cash, Procure to Pay, Inventory, Order Management, Fixed Assets, Advanced Revenue Management, WMS, and CRM, ensuring the platform is scalable, performant, and built on sound technical foundations.
• Design and implement customizations using SuiteScript, SuiteFlow, and SuiteBuilder, and build and maintain advanced saved searches, dashboards, and reports that improve visibility and support decision-making.
• Lead and support integration efforts between NetSuite and adjacent systems, including Salesforce, payment gateways, e-commerce/marketplace platforms, shipping and logistics platforms, and data warehouse or analytics tools (e.g., BigQuery, AWS, Lightdash), using middleware and custom solutions as needed.
• Continuously optimize and maintain the NetSuite platform to ensure data integrity, security, and top performance; execute regular audits and system updates, and manage data cleansing and standardization.
• Serve as a primary point of contact for NetSuite-related support within the business, addressing functional and technical inquiries, troubleshooting issues, and creating and maintaining user documentation and training materials.
• Partner with Finance, Operations, Supply Chain, Customer Service, and Technology to analyze processes, gather requirements, and translate business objectives into scoped, buildable NetSuite solutions, documenting workflows and system changes along the way.
• Oversee data imports/exports and migrations, ensure data accuracy across modules, maintain compliance with data governance standards, and develop KPIs and operational reports that help stakeholders track performance.

Senior ERP Engineer

Financial Planning and Analysis

• Lead company-wide FP&A processes (budgeting, pacing, consolidated forecasting (3 statements), AOP)
• Track company-wide performance against plan via monthly forecast updates, and provide transparency to business leaders via reporting and live reviews
• Communicate key financial and operational metrics to create transparency into performance and inform strategic and operational decisions
• Develop and maintain long term financial models that accurately forecast revenue and profitability
• Develop and maintain long term financial models (long range planning) that accurately forecast revenue and profitability
• Play a key leadership role in the development of executive, investor and board material presentations
• Manage financial forecasting systems (e.g. Adaptive, Netsuite) and tools
• Partner with the Accounting team to lead a robust monthly close process
• Collaborate across the broader Finance team and other multifunctional teams to support strategic decisions with financial/economic analysis and insight
• Effectively manage team priorities, deliverables, and set clear expectations to ensure consistent quality, on-time delivery of all key deliverables.
• Lead by example and be a champion of all company policies, including safety, attendance & security
• Proactively identify ways to improve our core FP&A processes
• Drive key IPO readiness initiatives, inclusive of quarterly earnings simulation

Director, Corporate Finance – Strategy

• Support the monthly and quarterly financial close process – including Adaptive reporting, variance reviews, and preparation of close metrics and summaries
• Coordinate close deliverables across workstreams, tracking open items and ensuring timely resolution
• Own quarterly forecasting process coordination – manage the forecasting calendar, Adaptive data loads, topsides tracking, QC, and preparation of management summaries
• Assist with quarterly forecast allocations, working closely with the Director and cross-functional partners
• Support Corporate OPEX budgeting and variance analysis in partnership with the Corp F&S Manager
• Produce operational analysis and CPU reporting, providing clear visibility into performance trends
• Own headcount reporting – maintain accurate HC data, produce regular reports, and partner with HR/HRIS to ensure data integrity
• Support HRIS/Workday data needs in partnership with the Corp F&S Manager

Senior Corporate Financial Analyst

Manager

• Collaborate with data and business operations team to design a purpose-built fraud identification system, leveraging experience in common fraud patterns and detection best practices
• Conduct in-depth investigations of suspicious activity on our platforms
• Design and execute enforcement actions where necessary, in collaboration with legal, brand protection, and information security teams
• Create standard operating procedures for all repeatable processes to drive increasingly standardized day-to-day execution
• Document everything in high degree of detail for reference in post-enforcement appeals and legal processes
• As case load requires, manage a team of agents to investigate suspicious activity