Collectors

Account Manager

• Serve as the primary point of contact for a portfolio of PSA Exchange buyers, developing tailored strategies to grow their businesses
• Monitor buying performance and metrics to identify opportunities for optimization and growth
• Guide new sellers through setup, best practices, and marketplace tools to ensure smooth adoption and success
• Advise accounts on pricing, inventory strategy, and other opportunities to improve conversion and buying velocity
• Represent account needs internally by surfacing insights and feature requests that improve PSA Exchange performance and usability
• Support special programs, campaigns, or events designed to drive awareness and participation in PSA Exchange

Account Manager, Marketplace

Software Engineer

• Design, develop, and configure Infios WMS (formerly Körber/HighJump) solutions that align with business goals and drive operational success
• Build, configure, and manage API endpoints using API Designer to enable seamless system integrations
• Create custom features, reports, and workflows within Infios WMS to improve efficiency and effectiveness
• Implement and refine warehouse processes, including inventory management, order fulfillment, picking, packing, shipping, and receiving, to maximize productivity
• Continuously monitor and tune Infios WMS performance to maintain optimal system reliability and performance
• Partner with warehouse managers, product managers, and IT teams to translate requirements into practical, value-driven solutions
• Collaborate across teams to identify root causes, resolve challenges, and support continuous improvement initiatives
• Deliver reliable technical support and proactive system maintenance to ensure smooth daily operations
• Contribute to business continuity by providing responsive on-call support on a rotational basis

Senior WMS Developer

People Operations

• Lead and grow a high-performing People Operations team, overseeing HR compliance, workforce changes, employee data integrity, and end-to-end employee lifecycle processes across a geographically distributed, multi-brand workforce.
• Establish and continuously improve HR policies, SOPs, and process documentation to create clarity and consistency for employees and managers company-wide.
• Drive HR compliance across all U.S. states and international jurisdictions, staying ahead of regulatory changes, employment law updates, and audit requirements to protect the company and create a fair, consistent employee experience.
• Identify and eliminate operational friction; drive automation where it creates real leverage.
• Partner with Finance and HRIS teams on headcount planning, executive reporting, and other high-stakes projects.
• Serve as a trusted operational partner to HRBPs, Talent Acquisition, Total Rewards, Talent & Org Development, Internal Communications, Employee Relations, and the broader People leadership team.
• Lead People Operations contributions to M&A integrations, including due diligence, integration planning, and onboarding of acquired employee populations across our brands.
• Build and maintain a strong vendor ecosystem for HR technology, benefits administration, and compliance tools, ensuring we’re leveraging best-in-class solutions as we scale.
• Build and evolve scalable global processes that add efficiency and accuracy.
• Lead project and program management across the employee lifecycle, ensuring initiatives land consistently across brands, geographies, and teams. Key programs include but are not limited to onboarding, global mobility and immigration, international expansion, talent acquisition operations, offboarding, and other key project priorities.

Director, People Operations

Compliance

• Compliance management system. Design, implement, and own the end-to-end compliance management system (CMS) for the FS business — governance, policies and procedures, monitoring and testing, complaint management, issue remediation, and change management
• Consumer lending regulatory framework. Build the program to comply with applicable lending regulations, including TILA / Regulation Z, ECOA / Regulation B and fair-lending obligations, FCRA / credit-reporting requirements, UDAAP standards, GLBA privacy and safeguards, SCRA / Military Lending Act considerations, FDCPA-aligned servicing and collections practices, and state usury and rate limitations
• Licensing & regulatory strategy. Determine and execute the licensing approach (e.g., state lending / financing licenses or a bank-partnership model), maintain the licensing calendar, and serve as the primary relationship owner for regulators and examiners
• BSA / AML & sanctions. Stand up the AML program for the lending business - KYC / CIP, customer due diligence, transaction monitoring, OFAC / sanctions screening, and SAR governance - and ensure consistency with marketplace AML obligations
• Bank-partner & third-party oversight. Where products are delivered through a sponsor bank or other partners, own the partner-oversight and vendor-risk program to meet third-party risk-management expectations
• Credit & collateral risk governance. Partner with FS product and finance leaders on underwriting policy, credit-risk appetite, LTV and concentration limits, and, for asset-backed lending, collateral valuation, custody controls, and default / liquidation procedures for vaulted assets
• Enterprise fraud strategy. Define and own the fraud-prevention strategy across Marketplace and Power Packs, balancing loss reduction against customer friction and conversion
• Detection & decisioning infrastructure. Build and tune the fraud-detection stack — rules engines, machine-learning models, device and identity signals, and manual-review workflows — in partnership with Product and Engineering
• Fraud typologies. Identify and address the full set of marketplace risks: payment fraud and chargebacks, account takeover, seller and listing fraud, counterfeit / authenticity and slab-tampering abuse, collusion and shill activity, promotion abuse, and laundering of value through high-worth collectibles
• Power Packs & chance-based product compliance. Own the risk and compliance posture for randomized / chance-based offerings — odds disclosure and transparency, eligibility and age controls, sweepstakes / gaming and state-by-state regulatory analysis, and terms-of-service alignment — working closely with Legal
• Fraud operations & metrics. Establish the fraud-operations function and case management, define loss and chargeback KPIs, and report fraud rates, recoveries, and false-positive impact to leadership
• Risk framework & appetite. Establish the enterprise risk framework, risk-appetite statements, and key risk indicators spanning the FS and marketplace mandates
• Leadership & Board reporting. Produce clear, decision-ready risk and compliance reporting for the SVP of Financial Operations, the executive team, and — as appropriate — the Audit / Risk Committee of the Board
• Audit & examination readiness. Maintain documentation, controls evidence, and a state of readiness for internal audit, external audit, regulatory examination, and IPO-related diligence; coordinate with SOX and internal-controls efforts
• Policy, training & culture. Author enterprise risk and compliance policies, deliver targeted training, and embed a practical risk-aware culture across product and operating teams
• Cross-functional partnership. Operate as a trusted partner to Legal, Finance, Marketplace, FS Product, Engineering, Trust & Safety, Customer Service, and the grading brands — turning requirements into controls the business can actually run
• Team building. Recruit, structure, and lead the Risk & Compliance team, scaling headcount and managed-services support in line with the FS roadmap and fraud-volume growth.

Head of Risk and Compliance

Mechanical Engineer

• Collaborate with design, product, and engineering to ship everything from craft and polish updates to full-fledged, delightful experiences in our production web product
• Partner with the design and research teams to quickly build prototypes to test concepts internally and externally
• Establish, evolve, and maintain design foundations, systems, and patterns for the team, setting the bar for quality and consistency
• Work with and mentor feature engineers on design best practices, and help unblock designs or interactions within a specific feature

Senior Design Engineer, PSA

Customer Support

• Lead PCGS Customer Care Operations: Oversee all customer service functions including call center operations, inbound inquiries, order issue resolution, and dealer support. Ensure consistent, high-quality service across all customer touchpoints.
• Manage a High-Performing Customer Experience Team: Lead, mentor, and develop a team of customer care and event professionals. Establish clear performance standards, service metrics, and accountability across the organization.
• Improve Customer Service Processes: Identify opportunities to streamline workflows, reduce response times, and improve the efficiency and effectiveness of support operations through process improvements and technology adoption.
• Oversee PCGS Event Strategy and Execution: Manage the staffing, planning and execution of PCGS’s presence at domestic coin shows, trade and grades and drop-off events. Ensure events deliver strong customer engagement, operational efficiency, and high submission volumes.
• Enhance the Collector and Dealer Experience: Continuously improve how collectors and dealers interact with PCGS, protecting the brand while ensuring every interaction—from inquiries to submissions to events—reflects the company’s commitment to service excellence.
• Partner Cross-Functionally: Work closely with operations, marketing, product, sales, and finance teams to resolve customer issues, improve communication, and align service initiatives with broader business goals.
• Develop Customer Experience Metrics: Establish and monitor key performance indicators such as service levels, response times, resolution rates, and customer satisfaction to ensure continuous improvement.
• Escalation & Issue Management: Serve as the senior leader responsible for resolving complex customer issues, ensuring high-value clients and key dealers receive thoughtful and timely support.
• Drive Continuous Improvement: Implement best practices for customer service operations, call center management, and event execution to scale the organization as PCGS continues to grow.

Manager, Customer Experience

Financial Planning and Analysis

• Provide financial leadership on geographic expansion and business development plans, including new market entry analysis and investment case development
• Partner with grading and marketplace business leaders to deepen their teams' understanding of financial levers and drive performance improvement
• Communicate key financial and operational metrics to create transparency into international performance and inform strategic and operational decisions
• Collaborate across the broader Finance team and cross-functional partners to support strategic decisions with rigorous financial and economic analysis
• Own financial planning, forecasting, and reporting for international business units — ensuring accuracy, timeliness, and relevance to leadership needs
• Build and maintain financial models that support investment decisions, scenario planning, and long-term strategy for international markets
• Manage and develop 2–3 direct reports, setting clear priorities, providing coaching, and ensuring high-quality and timely delivery of team outputs
• Drive continuous improvement in financial processes, tools, and reporting capabilities to scale with the business
• Serve as a trusted thought partner to senior business leaders, bringing financial insight and strategic perspective to key decisions

Director, International Finance – Strategy

Backend Engineer

• Participate across the entire software development lifecycle, taking features from concept to production release
• Contribute backend and fullstack plumbing where needed to connect services, APIs, and product experiences end to end
• Collaborate with Product, Engineering, and partner teams to translate business requirements into clean technical designs
• Troubleshoot data, integration, and service issues across a large distributed codebase
• Contribute to technical documentation to improve maintainability and team velocity
• Help raise the bar on system design, observability, and engineering best practices across the team
• Leverage AI tooling, with a preference for Claude, to accelerate software design, architecture, and implementation while maintaining strong engineering judgment and code quality

Senior Software Engineer, Back-End – Power Packs

• Design and build scalable cloud-based systems on AWS that power core collectibles platforms and experiences
• Develop APIs and backend services
• Own technical architecture and delivery of end-to-end features, from design through deployment, with senior-level influence across teams
• Improve and evolve existing systems, identifying opportunities to enhance performance, scalability, and reliability
• Leverage modern AI tools and techniques to accelerate development, improve engineering velocity, and explore new ways of building
• Provide technical leadership through design reviews, code reviews, and mentorship, raising engineering quality across teams

Senior Software Engineer, Back-End – Vault

• Build and evolve multi-gateway payment integrations: Design, implement, and maintain integrations with multiple payment gateway providers — including Stripe, PayPal, and others
• Deliver full-stack payment experiences: Develop backend payment services and APIs in C#/.NET while building intuitive customer-facing experiences in React, Svelte, and TypeScript
• Champion security, compliance, and resilience: Apply PCI-DSS best practices and resilient design patterns
• Take an AI-first approach to building: Leverage AI-assisted development tools throughout the software lifecycle
• Architect for scale and observability: Design and operate distributed, event-driven services on AWS and Kubernetes
• Drive cross-functional execution: Translate business requirements into technical solutions

Senior Software Engineer, Back-End – Payments

Program Manager

• Serve as the primary point of contact for PSA's grading partners, owning the health, satisfaction, and growth of each relationship
• Lead day-to-day management including cross-functional issue resolution with internal teams including Customer Care, Operations, Accounting, and Tech
• Drive program management for global partner implementations
• Partner with product, engineering, operations, marketing, finance, and analytics to launch new programs and support ongoing initiatives
• Manage project timelines, deliverables, and stakeholder updates across internal and external teams
• Anticipate risks, communicate tradeoffs, and keep stakeholders aligned
• Monitor key metrics, synthesize partner feedback, and implement data-driven improvements
• Identify process gaps and build scalable systems for program tracking and reporting
• Communicate program goals, progress, and results to executive stakeholders

Partnerships Program Manager

Support Engineer

• Engineering Liaison: Act as a technical partner to Engineering and Product teams, not just reporting bugs but providing reproducible test cases, code-level insights, and proposed fixes.
• Root Cause Leadership: Own the post-mortem process for technical escalations, documenting complex RCAs and workarounds to build a robust internal knowledge base
• Strategic Incident Management: Manage and prioritize high-severity escalations based on business impact and SLA requirements, ensuring transparent communication with stakeholders.
• Systemic Improvement: Analyze ticket patterns to identify technical debt or recurring product flaws, proactively advocating for "fix-it" sprints with Product leadership.
• Technical Mentorship: Design and deliver technical training or "office hours" for front-line representatives to improve their diagnostic skills and reduce escalation rates.
• Observability & Tooling: Utilize and improve monitoring/observability dashboards (Datadog/Splunk) to identify issues before they are reported by customers.

Senior Customer Care Technical Support Engineer

Manager

• International Submission Control & Validation: Review and validate all international submission orders processed through Santa Ana, New Jersey, and other U.S. hubs prior to release
• Ensure correct routing, destination handling, and system setup across all international shipments
• Maintain “Shipping Hold” status for PSA China, Hong Kong, and other designated international submissions until cleared per policy
• TIB Compliance & Customs Oversight: Establish a global broker partner to streamline all international shipments and enable smooth new location go lives - evaluate current external partnerships and ensure we have strong global partners in place to scale
• Provide ongoing ownership of TIB compliance after shipments depart U.S. facilities
• Proactively track customs requirements across key locations to ensure we process information and apply Operational process changes ahead of shipping
• Partner closely with U.S. customs brokers and FedEx to ensure end-to-end tracking and proactive resolution of customs holds
• Monitor shipments for port accuracy, customs status, and documentation completeness
• Tracking, Auditing & Exception Management: Conduct regular audits of active international submissions to identify discrepancies, delays, or compliance risks
• Produce exception reports and escalate issues to management within a 48-hour SLA
• Identify problem orders early and flag for key internal teams, to prevent delays to remaining shipments within bulk TIB batches
• Closely monitor turnaround times (TATs) and shipment progress from intake through return
• Cross-Regional Communication & Coordination: Act as the single point of contact between PSA U.S., China, Hong Kong, and other international logistics teams
• Provide clear, timely status updates and resolution paths for international stakeholders
• Coordinate across Receiving, Operations, Shipping, and Grading to ensure process continuity
• Process Improvement & Systems Partnership: Partner with Operations, IT, and cross-functional stakeholders to: Strengthen system safeguards
• Reduce reliance on manual tracking and fragmented documentation
• Automate destination validation and routing checks
• Apply Shipping dept process improvements as needed to ensure smooth delivery to international customers and business locations
• Contribute to the development and enforcement of standardized international logistics procedures

Senior Customs Clearance Manager

User Researcher

• Define and drive the UX research roadmap by identifying critical knowledge gaps and prioritizing work
• Act as a senior partner to Marketing, Product, Design, and Engineering teams to drive decision making
• Conduct and guide team members on the design and execution of various research methods
• Mentor the user research team, set clear direction, and establish high research craft standards

Director, UX Research

Social Media Manager

• Own and Evolve the Social Media Vision & Strategy: Define and lead the overarching social media strategy across all platforms, transforming social from a publishing function into a community-driven growth engine aligned to brand, marketing, and business objectives
• Establish clear channel strategies, audience segmentation approaches, platform goals, and success metrics across owned social properties
• Drive Platform Expansion & Emerging Channel Strategy: Lead expansion into emerging and high-growth platforms including Reddit, Discord, TikTok, and future channels, developing platform-native strategies tailored to audience behaviors, engagement patterns, and community expectations while continuously identifying opportunities for experimentation and innovation
• Elevate Social Storytelling & Content Strategy: Partner closely with Creative and Content teams to shape compelling, culturally relevant, and audience-first storytelling across campaigns, reactive content, trend participation, and community engagement while driving innovation across formats including short-form video, creator collaborations, live content, and interactive experiences
• Lead Community Engagement & Audience Experience: Oversee proactive and reactive community engagement across all social channels, establishing best practices for moderation, response strategies, escalation management, and social care while fostering authentic audience connection, brand affinity, and customer trust
• Build a High-Performing Social Media Organization: Lead, mentor, and scale a high-performing social media team while creating strong operational workflows, performance expectations, and a culture centered around creativity, experimentation, accountability, collaboration, and continuous learning
• Partner with agencies, creators, influencers, and platform partners to extend capabilities and accelerate growth
• Drive Measurement, Insights & Performance Optimization: Establish a modern social measurement framework focused on engagement, audience growth, sentiment, community health, brand impact, and conversion contribution
• Translate insights into actionable recommendations through reporting, dashboards, social listening, trend monitoring, and competitive analysis to continuously optimize strategy and identify growth opportunities