Marketplace Trust and Safety Manager

Collectors

Marketplace Trust and Safety Manager overseeing fraud prevention and enforcement programs for a leading technology creator for collectors. Responsible for ensuring a safe platform for buyers and sellers.

Posted 7/24/2026full-timeSanta Ana • California, New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $110,891 - $180,035 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in fraud identification and investigation within marketplace and e-commerce environments, with a strong focus on analytical problem-solving and project management. Capable of leading teams and collaborating cross-functionally to ensure safety and transparency in user experiences.

Highest-signal resume keywords

Marketplace Trust & Safety ExperienceFraud Detection Best PracticesAnalytical Problem-Solving SkillsProject ManagementCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Fraud IdentificationData AnalysisStandard Operating ProceduresEnforcement ActionsInvestigative Techniques

Soft Skills

Highly OrganizedDetail OrientedStrong CommunicationInternal Sense of Urgency

Industry Keywords

E-CommerceTrust & SafetyLegal ProcessesBrand ProtectionInformation Security

About the role

Key responsibilities & impact

Collaborate with data and business operations team to design a purpose-built fraud identification system, leveraging experience in common fraud patterns and detection best practices
Conduct in-depth investigations of suspicious activity on our platforms
Design and execute enforcement actions where necessary, in collaboration with legal, brand protection, and information security teams
Create standard operating procedures for all repeatable processes to drive increasingly standardized day-to-day execution
Document everything in high degree of detail for reference in post-enforcement appeals and legal processes
As case load requires, manage a team of agents to investigate suspicious activity

Requirements

What you’ll need

5+ years of experience in marketplace / e-commerce trust & safety with some portion as a primary owner of a trust & safety function
Highly organized and detail oriented with a strong internal sense of urgency to tackle cases
Strong analytical and problem-solving skills; comfortable using data to drive decisions
Excellent project management, communication, and cross-functional collaboration abilities
Passionate about building safe, transparent, and user-first marketplaces.

Benefits

Comp & perks

Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
Vacation: All salaried employees are eligible for flexible time-off
Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
Employee Discounts: Employees receive discounts on select grading services for approved submissions
Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities