Civica US

Product Marketing

• **Why you will love this opportunity as a Senior Product Marketing Manager at Civica**
• As Senior Product Marketing Manager, APAC, you will play a pivotal role in translating Civica’s global product marketing strategy into meaningful regional impact. Sitting at the intersection of Product, Sales, Customer Success and Marketing, you will shape how Civica’s value is communicated, understood and realised across APAC markets. This is a highly visible role that combines strategic influence with hands-on execution, providing the opportunity to drive commercial outcomes across a diverse portfolio of software solutions serving critical public services.
• You will lead the activation of compelling value propositions, regionalise messaging and go-to-market plans, and ensure customer-facing teams are equipped with the tools, insights and narratives needed to succeed. Working closely with senior stakeholders across APAC and global teams, you will help create stronger market positioning, improve commercial performance, and amplify the voice of customers throughout the product lifecycle.
• This opportunity offers the chance to influence regional growth initiatives, launch market-leading solutions, develop customer advocacy programmes and contribute directly to Civica’s focus on improving Conversion, Velocity and Value. You will join a collaborative and high-performing environment where your expertise, ideas and leadership will have a direct impact on business success and the communities we serve.

Senior Product Marketing Manager – APAC

General Counsel

• Draft, review and negotiate a wide range of commercial, technology, licensing and framework agreements.
• Advise on intellectual property matters, including licensing, trademarks and brand protection.
• Support data protection, compliance and incident management across the business.
• Partner with stakeholders across the UK, Australia and India to provide pragmatic, commercially focused legal advice.
• Contribute to business-critical projects, including technology transformation, procurement, corporate governance and M&A activity.

Legal Counsel

Communications

• Lead high-impact internal communications that bring Civica's strategy, transformation programmes and priorities to life.
• Create compelling communication plans and campaigns that engage employees and drive understanding through change.
• Build trusted relationships with stakeholders at all levels, providing expert guidance and influencing effective communication outcomes.
• Oversee the delivery of engaging, high-quality content across multiple channels, ensuring consistency, clarity and impact.
• Coordinate communications activity across teams and priorities, keeping messaging aligned and audiences connected.
• Measure, analyse and optimise communications performance, using insights to continually improve engagement and effectiveness.

Senior Internal Communications Manager

Customer Support

• Deliver excellent customer service and application support in line with defined service levels and Civica values.
• Diagnose, troubleshoot, and resolve complex customer issues using a customer-centric approach.
• Maintain accurate records of customer interactions, work completed, and system changes in compliance with data protection and company policies.
• Follow Service Management processes, ticket handling procedures, and information security/compliance requirements.
• Continuously develop technical, customer service, and process knowledge to perform effectively in the role.
• Contribute to continuous improvement by identifying recurring issues, improving knowledge management, and suggesting process enhancements.
• Manage workload proactively while collaborating with team members to meet productivity, quality, and operational targets.

Client Support Specialist

Social Media Manager

• **What you will do to be successful in this role:**
• **Responsibilities:**
• - Own the planning, budget allocation, and hands-on execution of paid media campaigns across LinkedIn Ads, paid search, display, and other relevant digital channels, with accountability for spend efficiency, performance, and return on investment.
• - Lead the strategic overhaul of Civica's LinkedIn presence and broader social channels, defining the channel strategy, content architecture, tone of voice application, and governance framework that will transform social from a passive broadcast function into an active pipeline and brand-building asset.
• - Build and manage a structured organic social content programme across LinkedIn and other relevant platforms, working with Brand, Content, and Campaign teams to develop a consistent editorial calendar that reflects campaign priorities, product moments, and market-relevant thought leadership.
• - Develop and run an employee advocacy programme and support the development of executive social media profiles, enabling Civica's senior leaders and subject matter experts to build credible personal presence on LinkedIn in a way that amplifies the company's positioning.
• - Manage agency and platform relationships where relevant, acting as an informed and technically capable client.

Paid Media Manager, Social

Marketing Operations

• ABM ownership: Own end to end account based marketing execution using Demandbase, covering account selection, intent data activation, and engagement tracking across 1:1, 1:few, and 1:many tiers.
• Target account planning: Build and maintain target account lists in collaboration with sales and marketing business partners, incorporating firmographic data, intent signals, and pipeline stage.
• Campaign orchestration: Design and orchestrate multi channel ABM campaigns aligned to Civica’s four commercial motions, Close Now, Fill the Pipeline, Retain and Protect, and Build for the Future.
• Platform ownership: Act as the primary internal owner of the Demandbase platform, including onboarding, adoption, and ongoing optimisation across regional teams.
• Programmatic and display advertising: Plan and execute programmatic and display advertising campaigns in support of ABM target accounts, working with the Paid Media and Social Manager on audience targeting, creative trafficking, and budget allocation.
• Marketing automation support: Support the build and execution of automated campaigns and nurture workflows within Salesforce Marketing Cloud, working alongside RevOps and data infrastructure teams.
• Reporting: Provide regular reporting on ABM engagement, account penetration, and programmatic and display campaign performance to marketing and sales stakeholders.

Senior ABM, Marketing Automation Manager

Technical Product Manager

• Collaborate with engineering teams to ensure that technical solutions meet product requirements whilst providing technical guidance and oversight to ensure that solutions are technically feasible, scalable, maintainable, and meet quality standards
• Guide the engineering process by managing product backlogs, creating and refining product requirements into user stories with clear acceptance criteria
• Participating in team ceremonies, such as sprint planning, daily stand-ups, and retrospectives, to ensure the engineering team has a clear understanding of product priorities
• Triaging and resolving product-related issues, working with the engineering team to address bugs, and communicating with stakeholders to manage expectations
• Identify upcoming risks and proactively implement strategies to mitigate them, ensuring successful product delivery
• Together with the Product Manager, make trade-off decisions when faced with conflicting priorities, resource constraints, or technical limitations
• Work closely with various stakeholders, including engineering, design, marketing, commercial, and customer success teams to ensure successful product development
• Analysing data and metrics to inform product decisions, measure product performance, and identify areas for improvement
• Support a strong culture of knowledge sharing and product decision and design documentation

Technical Product Manager – 12 Months Contract

Business Development Rep

• Identifying and securing new business opportunities across customers
• Building relationships with senior stakeholders and decision makers
• Understanding the challenges and positioning our SaaS solutions as strategic enablers
• Managing the full sales cycle, from prospecting to close
• Manage sales pipeline efficiently via Salesforce, track engagement, and ensure a data-driven approach to sales success.

Business Development Manager

Product Manager

• Experience delivering AI-powered product features and working within teams that leverage AI-assisted development (e.g. LLM tooling, automation) to improve delivery and product outcomes
• Strong AI fluency, including a practical understanding of machine learning, generative AI, and data-driven product design
• Experience partnering with engineering teams building AI/ML-powered solutions
• Understanding of core AI concepts (e.g. model performance, accuracy, bias, and limitations) and their impact on product design and user experience
• Develop and maintain a deep understanding of customer needs, market trends, and business goals
• Work closely with various stakeholders across multiple time-zones in engineering, design, marketing, commercial, and customer success
• Conduct customer interviews, surveys, and market research
• Define and prioritize product requirements
• Oversee the entire product development lifecycle
• Identify upcoming risks and proactively implement strategies to mitigate them, ensuring successful product delivery
• Together with the Technical Product Manager, make trade-off decisions when faced with conflicting priorities, resource constraints, or technical limitations
• Collaborate with engineering and design teams to shape solutions that are scalable, feasible, and aligned to customer and business needs
• Drive prioritization, trade-offs, and decision-making across stakeholders
• Plan and execute successful product launches
• Analyze data and metrics to measure performance
• Use data and metrics to inform product strategy and continuous improvement
• Foster strong documentation, knowledge sharing, and clear product communication

Administration

• **What you’ll be doing:**
• You will take ownership of the SharePoint Online environment, managing configuration, upgrades, integrations, and designing scalable site structures that support multiple programs and teams. You’ll create and optimise libraries, content types, and workflows, while continuously improving platform performance and user experience.
• You will play a critical role in governance and security, managing permissions, access controls, and ensuring proper data lifecycle management, including archiving and retention. Leading clean-up and retention initiatives, you’ll help maintain a structured, efficient, and compliant SharePoint environment.
• In addition, you’ll provide hands-on support and training to end users, troubleshoot issues, conduct audits, and drive continuous improvements aligned with Microsoft 365 advancements. Working closely with PMO teams, Contract Managers, and stakeholders, you’ll enable seamless collaboration and smarter ways of working across fast-paced delivery programs.

SharePoint Administrator

• Identifying and securing new business opportunities across UK public sector customers
• Building relationships with senior stakeholders and decision makers
• Understanding the challenges facing the public sector and positioning our People and Workforce management SaaS solutions as strategic enablers
• Managing the full sales cycle, from prospecting to close
• Manage sales pipeline efficiently via Salesforce, track engagement, and ensure a data-driven approach to sales success.

Business Development Manager – People and Workforce Management

Consultant

• Plan, coordinate, and deliver election and voter registration projects to time and quality standards
• Act as the primary contact for a portfolio of local authority clients
• Lead collaborative planning across consortiums for election and registration activity
• Build strong, trust-based relationships and manage issues through to resolution
• Take ownership of a key technical or service area (e.g. print & mail, registration, digital tools)
• Become a subject matter expert and point of escalation
• Identify opportunities to improve services and enhance client value
• Mentor and support junior colleagues, sharing knowledge and best practice
• Contribute to a collaborative, multi-skilled team environment
• Support day-to-day team operations and internal initiatives
• Maintain knowledge of the UK electoral landscape and regulatory changes
• Contribute to service evolution, pilot projects, and internal improvements
• Own and enhance internal tools or processes to improve efficiency
• Prepare project documentation, timelines, and deliverables
• Liaise with internal teams to ensure quality standards and milestones are met
• Balance multiple priorities while maintaining attention to detail

• Lead the planning and delivery of complex election and registration projects for local authority clients
• Act as a senior point of contact, building trusted, long-term partnerships
• Represent CES as the lead across consortiums, coordinating multi-authority collaboration and alignment
• Use your deep knowledge of the UK electoral landscape to advise clients, anticipate risks, and optimise delivery
• Provide strategic guidance on how clients can maximise value from CES services
• Act as a subject matter expert and escalation point for complex or sensitive issues
• Mentor and coach team members, building capability, confidence, and consistency
• Provide day-to-day guidance and act as a senior sounding board within the team
• Role model best practice and high performance standards
• Support the day-to-day running of the Local Authority Team, contributing to planning and priorities
• Own and enhance internal tools, processes, or service areas to improve quality and efficiency
• Contribute to service innovation, pilots, and continuous improvement initiatives
• Oversee multiple concurrent projects, balancing priorities with sound judgement
• Ensure all deliverables meet quality standards, timelines, and client expectations
• Confidently represent Civica in senior client engagements, both virtually and in person

Senior Consultant – Election Services

Support Engineer

• Deliver excellent customer service and application support in line with defined service levels and Civica values
• Diagnose, troubleshoot and resolve complex customer issues using a customer-centric approach
• Maintain accurate records of customer interactions, work completed and system changes in compliance with data protection and company policies
• Follow Service Management processes, ticket handling procedures, and information security/ compliance requirements.
• Continuously develop technical, customer service, and process knowledge to perform effectively in the role
• Contribute to continuous improvement by identifying recurring issues, improving knowledge management, and suggesting process enhancements.
• Manage workload proactively whilst collaborating with team members to meet productivity, quality and operational targets.

Application Support Analyst

• First point of contact for customers needing help with fines.
• Make a positive difference during customer interactions.
• Commence training in Melbourne CBD office, then hybrid working post-training.