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Senior Internal Communications Manager
Civica USSenior Internal Communications Manager at Civica, collaborating with leadership to drive employee engagement and communications effectiveness. Specialists in GovTech serving public services globally.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in internal communications and employee engagement, with a strong focus on transformation and change management. Capable of creating compelling content and communication strategies that resonate with diverse audiences while measuring and optimizing performance.
Highest-signal resume keywords
Internal CommunicationsEmployee Engagement CampaignsChange ManagementStakeholder Relationship BuildingContent Creation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Communication PlansCampaign DevelopmentPerformance MeasurementContent StrategyAnalytical Skills
Soft Skills
StorytellingInfluencing SkillsOrganizational SkillsCollaborationCoaching
Industry Keywords
SaaSTechnologyTransformation ProgrammesComplex OrganisationsBusiness-wide Communications
About the role
Key responsibilities & impact- Lead high-impact internal communications that bring Civica's strategy, transformation programmes and priorities to life.
- Create compelling communication plans and campaigns that engage employees and drive understanding through change.
- Build trusted relationships with stakeholders at all levels, providing expert guidance and influencing effective communication outcomes.
- Oversee the delivery of engaging, high-quality content across multiple channels, ensuring consistency, clarity and impact.
- Coordinate communications activity across teams and priorities, keeping messaging aligned and audiences connected.
- Measure, analyse and optimise communications performance, using insights to continually improve engagement and effectiveness.
Requirements
What you’ll need- Desirable – experience of working in a SaaS or Technology led business
- Proven experience delivering impactful internal communications and employee engagement campaigns within complex organisations.
- Strong background in transformation, change and business-wide communications programmes.
- Exceptional communication and storytelling skills, with the ability to turn complex information into engaging, audience-focused content.
- Skilled at building relationships and influencing stakeholders at all levels while managing multiple priorities.
- Highly organised and commercially minded, with the ability to balance strategic thinking and hands-on execution.
- Collaborative coach and trusted advisor, confident supporting leaders, subject matter experts and colleagues to communicate effectively.
Benefits
Comp & perks- 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
- Up to 3 extra days off for volunteering.
- 5% employer match pension contributions.
- Income Protection – Up to 75% salary cover for long-term illness.
- Life Assurance – 4x salary tax-free lump sum.
- Critical Illness Cover – £25,000 lump sum (extendable to dependents).
- Private Medical Insurance – Fast access to private healthcare.
- Health Cash Plan – Claim back physio, therapies & more.
- Dental Insurance – Cover for routine & emergency care.
- Join employee-led communities.
- Refer a friend & get rewarded.