Civica US

Technical Product Manager

• Collaborate with engineering teams to ensure that technical solutions meet product requirements whilst providing technical guidance and oversight to ensure that solutions are technically feasible, scalable, maintainable, and meet quality standards
• Guide the engineering process by managing product backlogs, creating and refining product requirements into user stories with clear acceptance criteria
• Participating in team ceremonies, such as sprint planning, daily stand-ups, and retrospectives, to ensure the engineering team has a clear understanding of product priorities
• Triaging and resolving product-related issues, working with the engineering team to address bugs, and communicating with stakeholders to manage expectations
• Identify upcoming risks and proactively implement strategies to mitigate them, ensuring successful product delivery
• Together with the Product Manager, make trade-off decisions when faced with conflicting priorities, resource constraints, or technical limitations
• Work closely with various stakeholders, including engineering, design, marketing, commercial, and customer success teams to ensure successful product development
• Analysing data and metrics to inform product decisions, measure product performance, and identify areas for improvement
• Support a strong culture of knowledge sharing and product decision and design documentation

Security Engineer

• Shape how security is designed, embedded, and governed across Civica’s enterprise and cloud environments.
• Help define and evolve security architecture that supports both our long-term technology roadmap and the critical services our customers rely on every day.
• Operate at the intersection of business strategy, architecture, and cyber resilience.
• Partner with platform, product, development, and enterprise IT teams to ensure security is integrated across the full system development lifecycle.
• Directly influence how we manage risk, meet regulatory obligations, and strengthen trust across our global customer base.
• Lead complex security initiatives, conduct risk and threat assessments, and design pragmatic, standards-aligned solutions.
• Play a key role in uplifting security culture, resilience, and continuity planning across the organisation.

Cyber Security Strategist

Support Engineer

• **Key Responsibilities**
• - Investigate and resolve complex application support issues escalated from Level 1 support teams.
• - Perform configuration changes, data fixes, and technical workarounds within agreed service levels (SLAs).
• - Collaborate with Level 3 support, Product, Engineering, and Technical Operations teams to resolve defects and enhancement requests.
• - Maintain accurate case records and provide regular customer updates throughout the support lifecycle.
• - Participate in incident, problem, and change management activities in line with ITIL processes.
• - Create and maintain knowledge base articles, troubleshooting guides, and support documentation.
• - Act as a technical subject matter expert during customer escalations and meetings where required.
• - Mentor and support Level 1 analysts to help build team capability and improve first-line resolution rates.
• - Assist the LiveOps team by writing and maintaining operational scripts and automation tasks where appropriate.
• - Troubleshoot issues relating to finance modules and associated integrations or workflows.

Level 2 Support Analyst – Libraries

Email Marketing Manager

• Building, configuring, and deploying email communications across campaigns, lifecycle programmes, brand activity, and other business-initiated sends.
• Translating lifecycle programme requirements into email touchpoints.
• Acting as the primary point of contact for email build requests from campaign, brand, and other teams across the business.
• Setting up emails correctly in the marketing automation platform, ensuring quality and compliance standards are met before every send.
• Tracking and reporting on performance, advising colleagues on email best practice.
• Conducting thorough pre-send quality checks, monitoring performance metrics, maintaining list hygiene, and advising stakeholders on best practices.
• Supporting the transition of Civica’s marketing automation platform, documenting workflows, and rebuilding templates while maintaining business-as-usual activity.

Email Marketing Specialist

Project Manager

• Lead projects through the full lifecycle including initiation, planning, delivery, closure, and transition to support
• Ensure a consistent, high-quality delivery experience that drives customer satisfaction and long-term partnership success
• Develop and manage project plans, schedules, budgets, resource allocations, and delivery milestones
• Lead, motivate, and coordinate cross-functional project teams, suppliers, and external vendors
• Monitor project progress, risks, issues, dependencies, and overall performance against agreed objectives
• Track costs, schedules, quality, and delivery outcomes against approved plans and tolerances
• Communicate project status, risks, decisions, and outcomes clearly to both internal and external stakeholders
• Maintain accurate project documentation, governance, reporting, and delivery records
• Build strong relationships with customers and stakeholders to ensure alignment and shared accountability
• Apply sound judgment and problem-solving skills to navigate ambiguity, complexity, and changing priorities
• Contribute to continuous improvement initiatives and identify better ways of working across project delivery practices
• Promote ethical practices, security, compliance, and data privacy throughout project execution

Project Manager – Professional Services

Engineer

• **Description**
• We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
• You’ll love this opportunity to work at the forefront of healthcare technology, delivering innovative RTLS (Real-Time Location System) solutions that directly improve patient care and operational efficiency. You’ll gain hands-on experience with cutting-edge technologies including Wi-Fi, BLE, RFID, UWB, networking, and enterprise systems in real-world environments. The role offers a strong mix of technical problem solving, client interaction, and project leadership, making every day varied and rewarding. With travel opportunities and exposure to major healthcare organizations, you’ll build valuable industry experience while working alongside highly skilled professionals.

RTLS Technical Engineer

• Investigate and resolve complex application support issues escalated from Level 1 support teams.
• Perform configuration changes, data fixes, and technical workarounds within agreed service levels (SLAs).
• Collaborate with Level 3 support, Product, Engineering, and Technical Operations teams to resolve defects and enhancement requests.
• Maintain accurate case records and provide regular customer updates throughout the support lifecycle.
• Participate in incident, problem, and change management activities in line with ITIL processes.
• Create and maintain knowledge base articles, troubleshooting guides, and support documentation.
• Act as a technical subject matter expert during customer escalations and meetings where required.
• Mentor and support Level 1 analysts to help build team capability and improve first-line resolution rates.
• Assist the LiveOps team by writing and maintaining operational scripts and automation tasks where appropriate.
• Troubleshoot issues relating to finance modules and associated integrations or workflows.

Level 2 Support Analyst – Education

• Responsible for equipping team with detailed requirements through product backlog to build high quality products
• Collaborate with cross-functional teams to take complex business problems and break them into simple, effective user stories
• Ensure end product aligns with company’s mission and vision of becoming a global GovTech champion

Marketing

• Execute high-impact field marketing programs across North America, including owned events, third-party sponsorships, roundtables, and targeted in-market activations that support pipeline growth and revenue objectives
• Own end-to-end event and campaign logistics, from venue and supplier coordination to attendee communications, onsite execution, and post-event follow-up, ensuring all initiatives are delivered on time, within budget, and to a high standard
• Partner closely with Sales teams to align field marketing activities with territory priorities, pipeline needs, and commercial goals, enabling effective lead generation and conversion
• Build knowledge of target markets and buyer audiences, contributing insights to campaign planning and identifying relevant industry events and engagement opportunities to maximize impact
• Manage and maintain the field marketing activity calendar, proactively coordinating timelines, resolving dependencies, and balancing competing priorities to ensure seamless execution across programs
• Support the development of compelling sales collateral and marketing assets, collaborating with creative and product marketing teams to ensure materials are accurate, on-brand, and delivered within agreed timelines
• Collaborate cross-functionally with internal stakeholders and external partners, fostering strong working relationships and ensuring consistent, high-quality delivery of field marketing initiatives

Field Marketing Manager

• **Why you will love this opportunity as Technical Product Manager at Civica**
• The Technical Product Manager bears a significant responsibility for the tactical execution of our global product strategy. This position is integral to sustaining the continuity of our product-oriented operating model. We are looking for TPMs to join our **Health & Care** business unit to support our **Private Health Insurance** products. You'll have the opportunity to work on mission led and purpose driven software products, which make a tangible difference to the lives of millions of everyday citizens.
• The **Technical Product Manager** at Civica plays a vital role in bringing our product strategy to life, seamlessly aligning our strategic goals with daily development activities. This position is dedicated to driving innovation in cutting-edge cloud-based, mobile, and AI-enhanced solutions.
• You will work closely with the Product Manager to tackle trade-off decisions amidst competing priorities, resource constraints, and technical hurdles. In this role, you'll engage with a wide array of stakeholders—including engineering, design, marketing, commercial, and customer success teams—to drive effective product development. Additionally, you will harness data and metrics to guide product decisions, evaluate performance, and identify opportunities for improvement.
• You'll get the chance to dive into exciting activities like managing the Product Backlog, overseeing Agile Process Management, enjoying Continuous Discovery, fostering collaboration with stakeholders, and helping to define and prioritize features.

Technical Product Manager – Private Health Insurance

Manager

• We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.  Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
• As a company, we’re passionate about what we do and the citizens we help to serve. Civica empowers individuals to deliver meaningful outcomes through technology, improving the way healthcare and insurance services are delivered across highly regulated environments.
• The **Service Delivery Manager** is a senior, program-level role within Civica’s Health division, accountable for designing, governing, and continuously improving the end-to-end presales and scoping process across Private Health Insurance (PHI) and broader healthcare solutions.
• This role establishes the standards for how complex healthcare requirements are captured, validated, and translated into structured documentation and cost estimates, ensuring compliance, traceability, and clarity in regulated environments. It ensures that Product Requirements Documents (PRDs) are complete, consistent, and aligned to clinical, operational, and compliance needs prior to engineering handover.
• Operating within a complex ecosystem involving healthcare providers, insurers, and regulatory frameworks, the Service Delivery Manager drives process rigour, improves estimation accuracy, and reduces delivery risk. The role leads a specialist team and ensures outputs meet the quality, governance, and consistency required to support scalable, compliant delivery across the Health portfolio.
• Why you will love this opportunity as Service Delivery Manager at Civica This role provides the opportunity to shape a critical capability within Civica’s Health and Private Health Insurance domain, where precision, compliance, and clarity are essential to delivering technology solutions that support patient outcomes and operational efficiency.
• The Service Delivery Manager operates at the intersection of healthcare, commercial strategy, and engineering delivery, driving standards that ensure customer requirements are accurately translated into scalable, compliant solutions. The role directly influences how healthcare organisations and insurers adopt technology by enabling consistent, high-quality presales outputs that reduce ambiguity and delivery risk.
• This position offers significant exposure to senior stakeholders across healthcare organisations, insurers, and internal leadership teams. It shapes how Civica engages with complex, regulated customers and supports the delivery of solutions that meet strict compliance requirements while maintaining speed and efficiency.
• Civica provides an environment focused on accountability, expertise, and continuous improvement, enabling professionals to lead transformation in a highly regulated sector while delivering meaningful impact to healthcare systems and communities.

Service Delivery Manager – 6 Month FTC

• **Description**
• We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
• Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.******Why you will love this opportunity as Application Support Analyst at Civica**
• You’ll love working as a Application Support Analyst at Civica because the role is an exciting opportunity for customer-focused problem solvers who enjoy combining technical expertise with meaningful client interaction. Working within a collaborative and supportive environment, you will play a key role in helping customers maximise the value of Civica’s software solutions while developing their own technical and professional capabilities.
• The position provides hands-on experience with application support, scripting, databases, and customer service in a fast-paced environment where learning and progression are encouraged. For individuals who thrive on analytical thinking, enjoy solving complex issues, and want to make a direct impact on customer success, this is an excellent opportunity to grow a long-term career within a respected and forward-thinking organisation.

Application Support Analyst

• Help organisations strengthen their information governance and cyber security posture.
• Deliver consultancy that directly improves resilience, compliance, and risk management.
• Lead security engagements, from gap analysis and risk assessments to certification support.
• Produce high-quality security reports and present findings to stakeholders.
• Collaborate with internal teams and support pre/post sales activities.

Senior Information Governance Security Consultant

Account Manager

• Act as a dedicated partner to healthcare practitioners, managing the full revenue cycle on their behalf.
• Build and maintain strong client relationships, providing advice and insights on billing and financial performance.
• Identify opportunities to maximise revenue and reduce inefficiencies, supporting long-term client success.
• Guide clients through billing systems and processes, ensuring accuracy, compliance, and efficiency.
• Work collaboratively with internal teams to deliver solutions that enhance the client and patient experience.
• Support business objectives through administrative and operational tasks as needed

Account Manager – Medical Billing

Controller

• Managing an allocated customer portfolio
• Following up on overdue invoices
• Working with customers to ensure payments are received within agreed terms
• Regular phone and email contact
• Updating account notes
• Preparing statements
• Keeping collection activity accurately recorded in systems
• Collaborating with finance colleagues and internal teams to resolve account queries
• Flagging risks early
• Supporting month-end activity

Technical Product Manager

Cyber Security Strategist

Level 2 Support Analyst – Libraries

Email Marketing Specialist

Project Manager – Professional Services

RTLS Technical Engineer

Level 2 Support Analyst – Education

Technical Product Manager

Field Marketing Manager

Technical Product Manager – Private Health Insurance

Service Delivery Manager – 6 Month FTC

Application Support Analyst

Senior Information Governance Security Consultant

Account Manager – Medical Billing

Credit Controller – Finance