Civica US

Manager

• Lead a diverse team of consultants delivering Civica’s Local Government product suite.
• Drive exceptional customer service during implementation.
• Ensure projects are delivered on time and within budget.
• Develop a high-performing, multi-skilled consultancy team.
• Set the standard for service delivery excellence.
• Provide strong governance and mentoring.
• Act as a key point of contact for Project and Account Managers across the business.

Product Consultancy Manager

Sales

• We’re looking for an exceptional Head of Presales to lead our Central Government & Defence Customer Solutions team and shape the next generation of digital and data solutions for UK Central Government and Defence.
• This is a high‑impact leadership role at the heart of our mission to help public sector organisations deliver better outcomes for citizens.
• In this role, you will define and craft compelling solutions across key areas including:
• - **AI Enablement & Data Solutions**
• - **Legacy IT & Systems Modernisation**
• - **Intelligent Digital Services**
• - **Managed Services**
• You’ll engage confidently and passionately with customers and partners, building trust, credibility, and long‑term advocacy. As a recognised thought‑leader in digital or data solutions, you’ll be comfortable sharing insights through social channels, industry events, and strategic conversations with senior stakeholders.
• If you’re driven by meaningful impact, inspired by complex challenges, and ready to shape the future of public sector technology, this is a standout opportunity.

Head of Presales – Central Government & Defence

Affiliate Manager

• Develop and implement comprehensive recruitment strategies for key Product Roles.
• Partner with senior leaders and hiring managers to understand business objectives, workforce planning, and talent needs.
• Utilize a variety of sourcing methods to identify and attract top talent, including direct sourcing, networking, and leveraging social media platforms.
• Ensure a positive candidate experience throughout the recruitment process, from initial contact to onboarding.
• Stay informed about market trends, competitor activities, and industry best practices to provide insights and recommendations to business leaders.
• Champion diversity and inclusion initiatives, ensuring a diverse talent pool and promoting an inclusive hiring process.
• Track and analyse recruitment metrics to measure the effectiveness of recruitment strategies and provide regular reports to senior management.

Talent Partner, Product

• Contribute directly to Civica’s evolving Go‑To‑Market organisation.
• Strengthen the capability, performance, and effectiveness of sales teams by delivering high‑quality enablement programs, tools, and training.
• Shape onboarding experiences, build impactful content, and support performance‑focused initiatives such as cross‑sell programs and pipeline generation.
• Collaborate with senior leaders, sales teams, product marketing, and strategy functions to ensure our teams are equipped to scale, adapt, and thrive during a period of significant commercial transformation.
• Work in a collaborative, dynamic, and purpose‑driven environment, offering exposure to complex commercial programs and an opportunity to develop deep expertise in Sales Enablement.
• Be motivated to build a long‑term career in a growth‑oriented organisation.

Sales Enablement Specialist

DevOps Engineer

• You’ll be a key contributor in enhancing and supporting the delivery of our cloud‑based products that are used by public sector organisations across Australia.
• In this role, you’ll design, build, and maintain CI/CD pipelines that enable secure, reliable, and scalable deployments.
• You will work closely with engineers across the business, shaping technical discussions, influencing engineering standards, and helping uplift DevOps capability within the team.
• This is an opportunity to make a meaningful impact while growing your skills in a supportive environment that values collaboration, continuous improvement, and engineering excellence.

DevOps Engineer – Health & Care

Product Manager

• Develop and maintain a deep understanding of customer needs, market trends, and business goals to define and refine the product roadmap
• Own the roadmap for our Policy Administration System (PAS) product named Ensure
• Work closely with various stakeholders, including engineering, design, marketing, commercial, and customer success teams to ensure successful product development and launch
• Work cross-functionally to achieve the technical outcome of successfully onboarding new customers to Ensure
• Conduct customer interviews, surveys, and market research to gather feedback and insights that inform product decisions
• Hands-on approach to defining and prioritising product requirements to guide the engineering process
• Oversee the entire product development lifecycle, from concept to launch, ensuring timely and successful delivery of product features and releases
• Plan and execute successful product launches collaborating closely with Product Marketing team, including developing launch plans, positioning, and messaging
• Coach and support your direct reports in product management including but not limited to PRDs, refinement, elaboration, release strategy, story mapping etc.
• Coach and manage the engineers and services staff to deliver on product outcomes
• Influence leadership to support the transition to a product-led approach vs project-led
• Analyse data and metrics to measure product performance, identify areas for improvement, and make informed data-driven product decisions
• Champion a strong culture of knowledge sharing and product decision and design documentation

Product Manager – Health & Care

Account Executive

• **What you’ll be doing:**
• - Engage with customers – making outbound calls to check in on account health and uncovering new Daymap opportunities.
• - Drive growth – focusing on retention, upsell, and cross-sell opportunities within the business unit.
• - Build strong relationships – developing credibility and trust with key customer stakeholders.
• - Manage opportunities in Salesforce – including forecasting, pipeline growth, opportunity progression, and account reviews.
• - Understand customer needs – identifying solutions that meet their goals and challenges.
• - Stay market-aware – keeping up to date on competitor products and services.
• - Collaborate with marketing – supporting campaigns and initiatives to generate interest and drive sales.
• - Nurture the sales pipeline – ensuring active engagement, progression, and timely closure of opportunities.
• - Adapt to evolving business needs – responsibilities may change over time as the sales environment shifts.

Schools Account Executive

Analyst

• Ensure all requests for development changes are recorded for monitoring/tracking.
• Ensure feature requirements undergo formal review
• Work closely with the development team to ensure that product quality is always maximised and time against development effort is recorded.
• Work closely with the development team to provide estimates of work based on technical/business data available and allocated resources.
• Lead the design review process along with all other stakeholders.
• Proactively support other team members and share knowledge and skills.
• Ensure software developed is of high quality and meets requirements.
• Liaise with clients, business partners, internal stakeholders, and any other sources possible, to gain a clear understanding of the client and market requirements.
• Influencing the product strategy by continuously monitoring market needs, considering technological advancements, competitor products and the changing requirements of customers
• Produce and maintain customer facing product documentation that is clear and concise and follows defined standards.
• Mentoring of other member of staff when required to maximise their knowledge including Customer Support, Service Delivery and Sales/Presales teams.
• Act as a knowledge source internally, providing training, advising on current functionality & legislation.
• Engage effectively with customer facing teams ensuring they have up to date product knowledge needed to provide excellent customer service.
• Lead on Product User Groups and other forums as required to ensure our customer community has a voice in directing our roadmap.
• Keep abreast of legislation and market trends and develop propositions to enable Civica to deliver solutions which meet the requirements of the Regulatory Services sector.
• Assist in tender or bids for Sales and Bids support as required.

Pensions Calculation Analyst

Backend Engineer

• We are seeking a highly skilled Senior Software Engineer (Golang and React) to join our dynamic engineering team.
• In this role, you will be responsible for the design, development, and implementation of innovative software solutions.
• You will collaborate with cross-functional teams to deliver high-quality products that meet user needs and business objectives.
• Design, development and implementation of software applications, ensuring scalability, performance, and security.
• Conduct code reviews to ensure best practices, maintainability, and adherence to coding standards.
• Provide guidance and mentorship to junior engineers, fostering a culture of continuous learning and improvement.
• Work closely with product managers, UX/UI designers, and other stakeholders to gather requirements and deliver effective solutions.
• Identify and troubleshoot software issues, implementing effective solutions in a timely manner.
• Create and maintain comprehensive documentation for software design, code, and processes.
• Stay updated on emerging technologies and industry trends, advocating for improvements and new technologies that could benefit the team and projects.

Senior Fullstack Engineer – Golang, React

Financial Planning and Analysis

• Develop and implement comprehensive recruitment strategies for key Finance Roles.
• Partner with senior leaders and hiring managers to understand business objectives, workforce planning, and talent needs.
• Utilize a variety of sourcing methods to identify and attract top talent, including direct sourcing, networking, and leveraging social media platforms.
• Ensure a positive candidate experience throughout the recruitment process, from initial contact to onboarding.
• Stay informed about market trends, competitor activities, and industry best practices to provide insights and recommendations to business leaders.
• Champion diversity and inclusion initiatives, ensuring a diverse talent pool and promoting an inclusive hiring process.
• Track and analyse recruitment metrics to measure the effectiveness of recruitment strategies and provide regular reports to senior management.

Talent Partner, Finance

Product Designer

• Join Civica’s User Experience team and play a key role in shaping products.
• Collaborate closely with cross-functional teams to craft visually engaging experiences.
• Develop high-fidelity prototypes to communicate design ideas.
• Use and contribute to the Firefly design system.
• Advocate for inclusive design and ensure compliance with accessibility standards.
• Promote a positive culture focused on continuous improvement and creativity.

Senior Product Designer

• Design, develop, test, and maintain software systems using .Net and React-based frameworks.
• Build and support microservice and event-driven architectures in a cloud-native environment.
• Design relational data schemas, particularly for PostgreSQL, ensuring performance and scalability.
• Provide technical mentorship and guidance to engineers, supporting their growth and development.
• Drive technical decisions and take ownership of complex system components.
• Collaborate with product managers, designers, and engineers to define requirements and deliver effective solutions.
• Develop API-based interfaces that meet high standards and comply with industry regulations.
• Participate in code reviews, offering constructive feedback to improve quality and consistency.
• Troubleshoot and resolve complex issues using log analysis, profiling tools, and collaborative debugging.
• Apply system architecture principles to build solutions that meet growing traffic demands and improve efficiency.
• Implement and maintain CI/CD pipelines for automated testing, builds, and deployments.
• Stay current with emerging technologies and best practices, using this knowledge to drive innovation.
• Work effectively within an Agile framework, contributing to iterative development and continuous delivery.

Senior FullStack Engineer – .NET, React

• Design and lead initiatives to enhance employee engagement, well-being, and experience across the UK business.
• Turn engagement insights into actionable programmes, helping teams feel heard, valued, and supported.
• Organise events, workshops, and activities that strengthen culture, communication, and collaboration.
• Travel across the UK as required to engage with colleagues and stakeholders in person.
• Collaborate with senior leadership to ensure alignment between engagement initiatives and strategic business goals.
• Monitor and report on engagement metrics (e.g., Peakon), driving continuous improvement and celebrating successes.
• Act as a visible, approachable champion for employees, fostering a positive and inclusive environment.

Customer Experience Partner

• Provide end-to-end oversight of all projects within the program, ensuring alignment with business objectives
• Define, implement and maintain program governance, delivery processes and reporting standards
• Ensure projects are delivered on time, within budget and to agreed quality outcomes
• Identify and manage risks, issues and dependencies across the program, implementing effective mitigation strategies
• Lead, mentor and develop a team of consultants and project managers
• Foster a culture of collaboration, accountability and continuous improvement
• Act as the primary point of contact for customers across the program
• Build strong customer relationships and ensure high levels of satisfaction throughout the delivery lifecycle
• Manage escalations and drive timely, effective resolution
• Provide regular program performance updates to senior leadership
• Track KPIs and maintain transparency across all stakeholders
• Oversee program budgets and contribute to monthly financial targets

Program Delivery Manager – Local Government

• - Lead the end‑to‑end bid function for major public‑sector tenders and strategic opportunities, ensuring high‑quality, competitive submissions.
• - Provide strong leadership to the Bids & Presales team, driving performance, developing capability, and embedding best‑practice processes.
• - Act as a strategic partner to Sales, guiding discovery, solution shaping, and the articulation of clear, value‑led propositions.
• - Own and evolve scalable presales processes that ensure consistency, quality, and operational excellence across all activity.
• - Work closely with Sales, Product, and Delivery to craft compelling, customer‑centric proposals aligned to our GovTech vision.
• - Translate complex technical solutions into clear, commercially resonant narratives that differentiate our offering.
• - Use data and insights to refine messaging, improve win rates, and inform strategic decision‑making.
• - Ensure robust governance, compliance, and quality standards across all bids and presales outputs.
• - Oversee the development and maintenance of a central content library, including case studies and reusable assets.