Civica US

Copywriter

• Create clear, engaging copy across campaigns, web, email, social and case studies that brings Civica’s brand to life.
• Turn complex public sector and technology topics into compelling stories that resonate with professional audiences.
• Collaborate with designers and campaign teams to develop creative assets where copy and visuals work seamlessly together.
• Contribute to a busy content calendar, delivering high-quality work across multiple projects and deadlines.
• Develop customer stories and case studies that showcase the real-world impact of Civica’s technology.
• Use writing tools thoughtfully to support research, ideas and first drafts, refining the final content to meet brand and quality standards.

Content Writer

Performance Marketing

• **Your key responsibilities include:  **
• - Take full ownership and lead the end-to-end keyword strategy across all target verticals and product families. Dive deep into hands-on keyword research, analyze search intent, benchmark against competitors, and identify content gaps to craft and continuously enhance Civica’s organic search architecture.
• - Drive Civica’s Generative Engine Optimisation strategy from the front, playing a hands-on role in boosting our visibility within AI-generated answers, large language model discovery platforms, and innovative generative search experiences. Establish and champion best practices as this exciting field evolves.
• - Strategically plan, create, and manage paid search campaigns with precision, directly handling PPC operations with a performance-focused mindset tailored to budget constraints. Take full responsibility for keyword selection, bid adjustments, compelling ad copy, quality scoring, and insightful performance reporting.
• - Lead technical SEO audits in collaboration with the Web and Performance Marketing Manager and relevant teams, proactively identifying, prioritizing, and resolving technical hurdles impacting crawlability, site speed, indexation, and structured data across our web presence.
• - Work hand-in-hand with Content and Product Marketing Management teams to scale SEO initiatives—crafting clear content briefs, reviewing outputs for optimal search performance, and ensuring every new page is built with targeted keywords and user search intent at its heart.
• - Monitor, analyze, and report on organic search trends, keyword rankings, paid search outcomes, and pipeline attribution with a keen eye for insights. Deliver regular, data-driven reports to the Director of Marketing Channels to fuel continuous optimization across all search efforts.
• - Stay at the forefront of developments in traditional search, AI-enhanced search, and GEO best practices. Convert the latest trends into actionable strategies that keep Civica’s search visibility strong and growing in a rapidly evolving landscape.
• - Partner closely with the Web and Performance Marketing Manager to seamlessly integrate paid and organic search strategies, leveraging shared keyword insights, optimizing landing page performance, and coordinating comprehensive reporting to showcase total search impact on pipeline growth.

Senior SEO, GEO, PPC Manager

• Lead Civica’s treasury function, managing liquidity, funding, capital structure, and financial risk across the Group.
• Optimise working capital and cash flow, implementing processes that strengthen financial efficiency and flexibility.
• Ensure treasury policies and internal controls are robust and consistently applied.
• Support the Group Tax Manager in executing tax strategy, maintaining compliance, and managing relationships with advisors and authorities.
• Act as a trusted advisor to the Group Financial Controller, CFO, and senior leadership team, providing insight on tax, treasury, and broader financial strategy.
• Drive continuous improvement in treasury and tax processes, systems, and reporting to support the business at pace.

Head of Treasury and Tax

Manager

• Own web user journey strategy by ICP and product family, ensuring conversion‑optimized experiences.
• Lead conversion rate optimization with A/B testing, analytics, and behavioral insights.
• Manage web analytics infrastructure (GA4, tag management, attribution) for reliable performance data.
• Define and report on KPIs—traffic, engagement, conversion, lead volume, and pipeline impact.
• Partner with SEO Manager to integrate organic search and web performance.
• Contribute to web transformation programme, shaping requirements and performance criteria.
• Build and deploy campaign landing pages and maintain product content directly in CMS.

Senior Web & Performance Manager

DevOps Engineer

• Define and evolve product engineering practices, tooling, and shared application architecture patterns.
• Lead technical discovery, prototyping, and architectural alignment across teams contributing to our new platform.
• Provide hands-on support to unblock teams, improve implementation quality, and resolve cross-team technical challenges.
• Collaborate with engineering managers and product leads to shape delivery flow, team responsibilities, and ownership boundaries.
• Act as a mentor and technical coach to engineers across the organisation.
• Contribute to long-term architectural decisions that optimise for modularity, resilience, and operability.
• Facilitate healthy architectural debate, consensus-building, and design governance.
• Navigate ambiguity and help co-create the organisation’s path toward consolidated, high-quality delivery.

Staff Site Reliability Engineer

Operations

• Operate our live environments using modern observability tools (Grafana, Prometheus, DataDog, Azure Monitor).
• Respond quickly to alerts, triage incidents, and coordinate with SRE and Platform teams to resolve issues and restore service.
• Automate environment builds, deployments, and day-to-day operational tasks using Terraform, Ansible, PowerShell, or Bash.
• Support and maintain our environments across Azure, AWS, and VMware.
• Work with containerised workloads (Docker, Kubernetes) and contribute to scaling and performance improvements.
• Capture learnings from incidents and partner with SREs and developers to drive root cause analysis (RCA) and preventative action.
• Work closely with engineers across teams to maintain runbooks, document operational standards, and ensure knowledge is shared and applied consistently across Civica’s cloud services.

LiveOps Engineer

Accountant

• Deliver accurate and well-controlled period-end close activities for an assigned business area
• Prepare, review and post journals with clear supporting evidence and audit trails
• Maintain balance sheet integrity through reconciliations, issue identification and timely resolution
• Provide high-quality actuals and variance analysis to support the wider Finance function.
• Produce consistent management accounting outputs that support insight and decision-making
• Resolve accounting and close-related queries efficiently, escalating when needed

Management Accountant

• Lead and oversee the period end close, ensuring delivery in line with group timetables, accounting standards and control requirements
• Provide direction, review and challenge on journals, accruals, deferrals and reclassifications, ensuring strong evidence and audit trails
• Take accountability for the accuracy and completeness of revenue, cost and profitability reporting across assigned business areas
• Maintain balance sheet integrity through high quality reconciliations and timely issue resolution
• Review and challenge variance analysis to ensure financial movements are clearly understood and communicated
• Ensure consistent, high quality management accounting outputs that support the wider Finance function
• Act as the escalation point for complex accounting, close or data related issues, applying sound judgement and coordinating resolution
• Drive continuous improvement across management accounting processes, controls and ways of working
• Lead, coach and develop a team of Management Accountants, building capability and resilience within Controllership

Lead Management Accountant

Business Development Rep

• Identifying and securing new business opportunities across UK local government
• Building relationships with senior stakeholders and decision makers
• Understanding the challenges facing local government and positioning our SaaS solutions as strategic enablers
• Managing the full sales cycle, from prospecting to close
• Manage sales pipeline efficiently via Salesforce, track engagement, and ensure a data-driven approach to sales success.

Business Development Manager

SDET

• **Why you'll love this role as Software Test Engineer at Civica**
• As a Software Test Engineer, you will collaborate with a cross-functional team of software engineers to implement automated solutions that proactively identify potential issues early in the development process. You’ll take ownership of designing, developing, and continuously enhancing test infrastructure and frameworks, ensuring your team has the right tools to deliver high-quality products to our users.
• You will take a proactive approach to ensuring overall product quality within your functional domain, lead the testing community by developing standards, mentoring software test engineers, and promoting best practices. You’ll be responsible for tackling complex and critical testing scenarios, troubleshooting and resolving intricate issues to ensure seamless software delivery.
• You’ll design, develop, and maintain automated test frameworks for web applications (including cross-browser compatibility), API, and backend systems to ensure high-quality and reliable software releases. Conducting API testing using tools such as Postman, Insomnia, or K6, you’ll validate both the functional and performance aspects of services. Your role will also involve collaborating with product managers, designers, and other colleagues to enhance product design, testability, and implementation strategies.
• You will work closely with development teams to integrate automated tests into CI/CD pipelines, ensuring efficient and streamlined workflows. Your participation in code reviews will help drive continuous improvements in test automation quality, while you’ll also analyse test results, report bugs, and collaborate with cross-functional teams to resolve issues quickly and effectively.
• Additionally, you will identify opportunities for process improvements and implement best practices to enhance testing efficiency and effectiveness. You may also be involved in recruitment processes, including conducting technical assessments when needed.
• Your expertise and leadership will play a key role in shaping Civica’s approach to quality, ensuring that our testing standards drive excellent customer outcomes and the delivery of reliable, user-focused software.

Software Test Engineer, Education

Engineering Manager

• Hire, build and manage a team of successful & happy software engineers
• Enabling your team for success, ensuring delivery of high-quality products to our customers
• Embody good engineering culture, and drive great behaviours in your team
• Design, develop, deploy and maintain software products
• Collaborate with product managers, designers, and other engineers to identify requirements and develop technical solutions
• Participate in code reviews, provide constructive feedback, and improving the overall quality of our engineering output
• Troubleshoot complex issues using log analysis, profiling tools, and collaborative debugging techniques
• Contribute to documentation and decisions on team processes and tools
• Implement continuous integration & continuous deployment pipelines for automated testing, build, and deployment processes

Controller

• Data input and administrative processing
• Filing and maintaining paper and electronic records
• Receiving, organising, and processing information
• Answering calls and supporting customers with basic pension queries
• Producing benefit statements
• Opting members into and out of the NHS Pension Scheme
• Processing refund requests
• Guiding members through the retirement process
• Submitting retirement applications
• Managing incoming and outgoing mail
• Assisting Senior Pensions Administrators as required
• Supporting general administration duties

Payroll Controller

Payroll Controller – 12 Month FTC

Account Manager

• - Act as a dedicated partner to healthcare practitioners, managing the full revenue cycle on their behalf.
• - Build and maintain strong client relationships, providing advice and insights on billing and financial performance.
• - Identify opportunities to maximise revenue and reduce inefficiencies, supporting long-term client success.
• - Guide clients through billing systems and processes, ensuring accuracy, compliance, and efficiency.
• - Work collaboratively with internal teams to deliver solutions that enhance the client and patient experience.
• - Support business objectives through administrative and operational tasks as needed

Implementation Specialist

• We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
• Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
• As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.
• **Why you will love this opportunity as Implementation Consultant at Civica **
• We are looking for a motivated and customer-focused Software Implementation Consultant to join our team and support the delivery of professional services across Australia and New Zealand. This role will primarily work within local government settings, but there may also be opportunities to contribute across other markets within the APAC region. A key part of this role involves delivering consulting, training, and support services for Civica’s Altitude software, often requiring travel to customer sites to provide hands-on assistance.
• You will analyse existing customer processes and identify opportunities for solution design and process improvement. You will be responsible for troubleshooting issues, delivering practical solutions, and helping customers improve their daily operations and overall efficiency. Your insights will also contribute to product development by sharing feedback on how customers use our software and identifying areas for enhancement.
• In addition to supporting software implementation, you will assist with the resolution of escalated support tickets and ensure customer knowledge is maintained through clear and accurate documentation. Meeting or exceeding key performance targets is an important aspect of this role, as is working collaboratively with other teams across Civica to deliver the best possible outcomes for our customers. Ultimately, your focus will be on delivering high-quality services that drive customer satisfaction and foster positive referrals.
• Keen to find out more about our Local Government products? Follow the link to find out more about what you'll be working on Local Government Services and Software | Civica