Civica US

Project Manager

• You are a delivery leader. Someone who thrives on taking complex, multi-workstream IT initiatives and turning them into structured, successful outcomes.
• You’ll take ownership of major programmes—cloud migrations, infrastructure upgrades, ERP/CRM implementations, application development—and drive them from concept to completion.
• You’ll be the calm, credible voice in the room—able to translate technical complexity into business impact for senior stakeholders.
• Financial accountability sits comfortably with you. Managing £1M+ budgets, tracking benefits, ensuring commercial value—this is part of how you define successful delivery.
• Most importantly, you understand that projects are about people. You’ll lead cross-functional, globally distributed teams, building strong relationships across IT and business units.

Senior Project Manager, IT

Director

• Lead high-value software implementation services
• Drive operational excellence and profitability
• Strengthen executive-level customer relationships
• Build scalable delivery models
• Align cross-geography operations with UK and APAC teams
• Ensure projects are delivered on time, on scope, and on budget
• Maintain quality, financial, and operational performance standards
• Lead project governance and escalation management
• Provide Board / Executive level reporting on Services portfolio, key customer projects, transformation initiatives and services revenue
• Develop scalable service models and delivery strategies
• Drive profitability, revenue forecasting, and cost optimisation
• Support business development and cross-functional initiatives
• Lead teams across Project Management and Implementation
• Foster a culture of accountability, collaboration, and excellence
• Build organisational capability through effective structure, development, and succession planning
• Partner with senior stakeholders across Local Government and Health markets
• Anticipate client needs and manage complex escalations
• Drive customer satisfaction and long-term value creation
• Champion best practices and service innovation
• Lead consolidation and transformation initiatives
• Standardise global ways of working

North America Services Director

Marketing

• Translate commercial and sector priorities into focused marketing plans that drive pipeline, revenue and expansion in the Health market.
• Align marketing activity with revenue targets, pipeline gaps and quarterly priorities in partnership with Sales and the Health leadership team.
• Build deep buyer and market insight, turning policy, regulatory change and persona understanding into relevant campaign themes.
• Shape and coordinate multi‑channel campaigns that address funnel gaps and generate qualified pipeline, working closely with digital, content and events teams.
• Own market‑level marketing KPIs, using data to assess performance, optimise activity and surface risks early.
• Ensure strong cross‑functional alignment, feeding market insight into product and content teams and managing prioritisation where capacity is limited.

Marketing Business Partner – Health & Care

Full-stack Engineer

• You will contribute to Civica’s Care product suite, a platform that supports essential community and in‑home care services, including NDIS programs and aged‑care delivery.
• The software you build will help organisations manage client care, meet regulatory obligations, and respond to service demands with accuracy and reliability.
• Your work will directly support better outcomes for vulnerable people and the teams that care for them.
• You will be part of an engineering environment that combines modern delivery practices with real‑world complexity.
• The Care platform is evolving, with ongoing modernisation of components, adoption of updated frameworks, and the introduction of improved engineering workflows.
• You will work across new capabilities, product integrations influenced by legislative changes, and the uplift of existing systems, giving you a unique blend of greenfield problem‑solving and meaningful technical stewardship.
• You will work with engineers, technical product managers, and product teams across Australia and India within a collaborative, delivery‑focused environment.
• The team emphasises technical ownership, clean engineering practices, and pragmatic decision‑making.
• The role involves contributing to dependable software at scale, engaging with complex domain challenges, and supporting the continued evolution of a critical public‑sector platform.

Software Engineer – Health & Care

• Contributing to meaningful projects that make a real impact.
• Taking ownership of clearly defined features and enhancements.
• Working closely with experienced engineers who are invested in your growth.
• Encouraged to sharpen your skills while delivering great software.
• Designing scalable, maintainable, and efficient solutions.

Software Engineer

Engineering Manager

• **What you will do to be successful in this role **
• - Hire, build and manage multiple teams of successful & happy software engineers
• - Enabling your teams for success, delivering high-quality products to our customers
• - Set and communicate clear priorities and a strategy that contribute to Civica’s goals
• - Help to set the long-term technical vision for your teams, and contribute to the wider Civica Engineering vision
• - Drive the evolution of Civica’s engineering culture
• - Develop and align processes and decision-making across teams
• - Aligning engineering efforts with product colleagues & other senior stakeholder
• - Experience in recruiting, coaching and mentoring software engineers and managers
• - A technical background, able to engage with software engineers on a deeply technical level and contribute to technical decision making
• - Strong knowledge of modern software development practices such as agile development, testing principles, security, and observability
• - Expertise implementing engineering metrics to drive quality and performance
• - Comfortable with ambiguity, and able to create clarity for your teams

Senior Engineering Manager

Customer Support

• **Why you will love this opportunity as Senior Manager, Customer Support at Civica**
• In this role, you’ll shape the future of customer support for our Local Government customers across Australia. You’ll set direction, build capability, and lead through leaders—empowering teams to deliver exceptional experiences that make a meaningful impact for councils and the communities they serve. You’ll work closely with Product, Engineering, Customer Success, and Sales to strengthen service maturity, improve reliability and quality, and ensure the voice of the customer drives what we build next. This is a highly influential role where you will champion operational excellence, grow strong leaders, and create a support environment where people thrive, customers feel cared for, and continuous improvement is part of everyday work.

Senior Manager, Customer Support – Local Government

• **Why you will love this opportunity as Customer Support Manager at Civica**
• In this role, you will lead a talented Level 2–3 Support team and directly shape the customer experience across your market or product portfolio. You will act as the key escalation point for high‑impact issues, turning challenging moments into opportunities to build trust, improve services, and strengthen long‑term relationships. You will also play a strategic role in customer retention and product modernisation, working closely with Product, Engineering, Account Management and other cross‑functional teams to deliver meaningful outcomes.
• Your work will involve analysing trends, identifying service improvement opportunities, and influencing support strategy across APAC, giving you the scope to drive positive, lasting change. You’ll be part of a supportive, purpose‑driven organisation where your leadership will have a tangible impact on team development, customer satisfaction, and overall service quality.

Customer Support Manager

Manager

• Lead a diverse team of consultants delivering Civica’s Local Government product suite.
• Drive exceptional customer service during implementation.
• Ensure projects are delivered on time and within budget.
• Develop a high-performing, multi-skilled consultancy team.
• Set the standard for service delivery excellence.
• Provide strong governance and mentoring.
• Act as a key point of contact for Project and Account Managers across the business.

Product Consultancy Manager

Sales

• We’re looking for an exceptional Head of Presales to lead our Central Government & Defence Customer Solutions team and shape the next generation of digital and data solutions for UK Central Government and Defence.
• This is a high‑impact leadership role at the heart of our mission to help public sector organisations deliver better outcomes for citizens.
• In this role, you will define and craft compelling solutions across key areas including:
• - **AI Enablement & Data Solutions**
• - **Legacy IT & Systems Modernisation**
• - **Intelligent Digital Services**
• - **Managed Services**
• You’ll engage confidently and passionately with customers and partners, building trust, credibility, and long‑term advocacy. As a recognised thought‑leader in digital or data solutions, you’ll be comfortable sharing insights through social channels, industry events, and strategic conversations with senior stakeholders.
• If you’re driven by meaningful impact, inspired by complex challenges, and ready to shape the future of public sector technology, this is a standout opportunity.

Head of Presales – Central Government & Defence

Affiliate Manager

• Develop and implement comprehensive recruitment strategies for key Product Roles.
• Partner with senior leaders and hiring managers to understand business objectives, workforce planning, and talent needs.
• Utilize a variety of sourcing methods to identify and attract top talent, including direct sourcing, networking, and leveraging social media platforms.
• Ensure a positive candidate experience throughout the recruitment process, from initial contact to onboarding.
• Stay informed about market trends, competitor activities, and industry best practices to provide insights and recommendations to business leaders.
• Champion diversity and inclusion initiatives, ensuring a diverse talent pool and promoting an inclusive hiring process.
• Track and analyse recruitment metrics to measure the effectiveness of recruitment strategies and provide regular reports to senior management.

Talent Partner, Product

• Contribute directly to Civica’s evolving Go‑To‑Market organisation.
• Strengthen the capability, performance, and effectiveness of sales teams by delivering high‑quality enablement programs, tools, and training.
• Shape onboarding experiences, build impactful content, and support performance‑focused initiatives such as cross‑sell programs and pipeline generation.
• Collaborate with senior leaders, sales teams, product marketing, and strategy functions to ensure our teams are equipped to scale, adapt, and thrive during a period of significant commercial transformation.
• Work in a collaborative, dynamic, and purpose‑driven environment, offering exposure to complex commercial programs and an opportunity to develop deep expertise in Sales Enablement.
• Be motivated to build a long‑term career in a growth‑oriented organisation.

Sales Enablement Specialist

DevOps Engineer

• You’ll be a key contributor in enhancing and supporting the delivery of our cloud‑based products that are used by public sector organisations across Australia.
• In this role, you’ll design, build, and maintain CI/CD pipelines that enable secure, reliable, and scalable deployments.
• You will work closely with engineers across the business, shaping technical discussions, influencing engineering standards, and helping uplift DevOps capability within the team.
• This is an opportunity to make a meaningful impact while growing your skills in a supportive environment that values collaboration, continuous improvement, and engineering excellence.

DevOps Engineer – Health & Care

Product Manager

• Develop and maintain a deep understanding of customer needs, market trends, and business goals to define and refine the product roadmap
• Own the roadmap for our Policy Administration System (PAS) product named Ensure
• Work closely with various stakeholders, including engineering, design, marketing, commercial, and customer success teams to ensure successful product development and launch
• Work cross-functionally to achieve the technical outcome of successfully onboarding new customers to Ensure
• Conduct customer interviews, surveys, and market research to gather feedback and insights that inform product decisions
• Hands-on approach to defining and prioritising product requirements to guide the engineering process
• Oversee the entire product development lifecycle, from concept to launch, ensuring timely and successful delivery of product features and releases
• Plan and execute successful product launches collaborating closely with Product Marketing team, including developing launch plans, positioning, and messaging
• Coach and support your direct reports in product management including but not limited to PRDs, refinement, elaboration, release strategy, story mapping etc.
• Coach and manage the engineers and services staff to deliver on product outcomes
• Influence leadership to support the transition to a product-led approach vs project-led
• Analyse data and metrics to measure product performance, identify areas for improvement, and make informed data-driven product decisions
• Champion a strong culture of knowledge sharing and product decision and design documentation

Product Manager – Health & Care

Account Executive

• **What you’ll be doing:**
• - Engage with customers – making outbound calls to check in on account health and uncovering new Daymap opportunities.
• - Drive growth – focusing on retention, upsell, and cross-sell opportunities within the business unit.
• - Build strong relationships – developing credibility and trust with key customer stakeholders.
• - Manage opportunities in Salesforce – including forecasting, pipeline growth, opportunity progression, and account reviews.
• - Understand customer needs – identifying solutions that meet their goals and challenges.
• - Stay market-aware – keeping up to date on competitor products and services.
• - Collaborate with marketing – supporting campaigns and initiatives to generate interest and drive sales.
• - Nurture the sales pipeline – ensuring active engagement, progression, and timely closure of opportunities.
• - Adapt to evolving business needs – responsibilities may change over time as the sales environment shifts.