Civica US

Support Engineer

• Develop strong knowledge of Civica’s Income Management products and solutions.
• Use your experience with operating systems and databases to investigate reported faults.
• Manage and maintain accurate customer support records within our ticketing system.
• Diagnose connectivity and configuration issues, replicating problems where needed.
• Resolve issues in line with agreed service level agreements (SLAs).
• Work closely with the Development team to manage product defects and change requests.
• Keep customers fully informed of progress, managing expectations effectively.
• Escalate major issues promptly and keep key internal stakeholders updated.
• Build productive relationships with customers and internal teams.
• Support customer site visits when required.
• Assist with product testing during release cycles.

Support Analyst – Income Management

Content Creator

• **What you'll be doing**
• - Create and manage content storyboards for digital learning modules
• - Produce high-quality eLearning content, including training videos, assessments and evaluations
• - Maintain and update content in line with product releases and updates
• - Support the administration of the Learning Management System (LMS)
• - Ensure all content aligns with Civica’s branding and content strategy
• - Work closely with internal stakeholders and customers to deliver engaging learning experiences
• - Facilitate training sessions where required
• - Meet performance targets and advocate for strong customer outcomes

E-Learning Content Creator – FTC, 12M

DevOps Engineer

• Lead and grow high-performing LiveOps teams across Civica’s SaaS products, fostering accountability, curiosity, and continuous improvement.
• Build trusted relationships with senior leaders, product owners, and customer-facing teams to align reliability priorities and communicate service health.
• Drive operational excellence: strengthen incident response, on-call readiness, and problem management through automation, runbooks, and blameless post-mortems.
• Define and embed reliability metrics (SLIs/SLOs, MTTR, change success rate) to measure and improve service health across multiple platforms.
• Collaborate closely with SRE, Platform, and Development teams to enhance observability and release resilience, leveraging shared tooling such as Grafana, Datadog, and Prometheus.
• Own the roadmap for operational maturity, ensuring prioritisation of reliability work, resourcing, and long-term capability building.
• Champion automation-first operations: evolve our IaC, CI/CD, and configuration management practices (Terraform, GitHub Actions, Ansible, Packer, Kubernetes).
• Partner with Product and Security leaders to ensure uptime, compliance, and auditability (SOC2, ISO27001, PCI).
• Provide executive-level leadership during major incidents, ensuring clear communication, structured response, and fast mitigation.
• Build clear communication pathways across Engineering, LiveOps, and Support by ensuring incidents, root causes, and learnings are transparent and acted upon.
• Coach and mentor LiveOps engineers and managers, creating pathways for growth, clarity in ownership, and alignment with Civica’s engineering culture.
• Lead through data: establish and monitor key operational KPIs to guide decision-making and prioritise reliability improvements.

Senior Engineering Manager – SRE

Consultant

• Lead discovery and requirements sessions to understand client goals, challenges and workflows
• Translate business needs into clear solution designs
• Configure and tailor software to meet client-specific requirements
• Work closely with developers, architects and project managers to support timely delivery
• Assist with testing and go-live activities
• Provide clear, concise status updates to internal and external stakeholders
• Deliver product demonstrations, training sessions and onboarding workshops
• Identify opportunities to improve solution delivery and enhance client outcomes
• Share feedback with product teams to support roadmap and feature improvements
• Translate industry regulatory requirements into accurate system configurations

Technical Consultant – Health & Care

Project Manager

• **What you’ll be doing**
• - Develop and manage project plans, budgets, schedules, and deliverables across multiple workstreams.
• - Track progress, anticipate challenges, and keep projects on target.
• - Build strong relationships and communicate effectively across all levels of the business.
• - Foster collaboration between technical and non-technical teams and manage expectations.
• - Identify risks early, implement mitigation strategies, and escalate critical issues when needed.
• - Lead change initiatives, guide smooth transitions, and champion continuous improvement.
• - Keep leadership and stakeholders informed with clear updates and accurate documentation.
• - Work collaboratively to deliver successful outcomes and support the growth of your team.

Transformation Project Manager – Customer, APAC

Full-stack Engineer

• Develop and maintain software using React.js
• Build and support microservices and event-driven architectures
• Design and optimise relational data schemas, especially with PostgreSQL
• Create and integrate RESTful APIs that meet performance and compliance standards
• Participate in code reviews and contribute to continuous improvement
• Troubleshoot and resolve issues using logs, profiling tools, and collaborative debugging
• Work within an Agile development environment
• Contribute to CI/CD pipelines and automated deployment processes

Software Engineer – Full Stack

• We’re Civica and we make software that helps deliver critical services for citizens all around the world.
• Develop, write and maintain testing code in alignment with the strategic roadmap.
• Actively participate in technical discussions and engage in thorough design reviews.
• Analyse new requirements and provide impact analysis on technical design.
• Architect, design, and implement solutions for requirements.
• Setting up CI/CD pipelines for application delivery to Dev/Test/PROD environments.
• Design and code new facilities while communicating technical details.
• Provide 3rd line application support and implement bug fixes.
• Troubleshoot and problem-solve support issues and perform code reviews.
• Coach fellow engineers and champion Agile and modern development practices.
• Perform unit testing of work.

Senior Software Engineer – Full Stack

Data Engineer

• Provide all data related activity of Technical Consultancy Services across several Products to Civica customers
• Develop and deliver new approaches to Technical delivery to continuously enhance the level of service provided.
• To deliver data migration and data consultancy for Civica software following Civica project documentation, implementation guidelines and quality standards.
• Act as the lead point of contact for their Projects for the areas of Data, interfacing and Technical delivery.
• Define and document data conversion and Load scope and perform data loading in line with agreed process.
• Testing and due diligence during migrations and Implementations.
• To produce and maintain documentation to high standards for internal and customer use, including user literature, configuration documentation and technical specifications.
• To communicate effectively with customers in advance of agreed tasks, provide progress updates during and upon completion, highlight issues, and recommend follow-on actions.
• Develop ad-hoc reports via a range of industry standard reporting tools
• To promote Civica, its products and practices in a professional manner.
• Create SQL scripts to view and report on data
• Creation of SQL Stored Procedures, Functions and Triggers.
• Development of back office tools and data pipelines
• Migration of SSIS packages and legacy SQL approaches to Azure environments
• Provide workshops and consultancy services in remote or in person format with groups from 1-8 people
• Work with Customers to support User Acceptance Testing (UAT) of solutions delivered in projects, providing triage and issue resolution where possible and raising enhancements and defects with Product Teams.
• Liaise with the Civica Project and Account managers
• Provide quotations for no standard small work packages
• Provide regular internal progress reports as required
• Manage customer issues to a successful resolution ensuring that appropriate customer and internal communication is maintained.
• Commercial acumen to manage deliverables to agreed scope and identify any activities/services over & above that contracted for.

Technical Consultant – Local Government, Data Migration Focus

• Develop, write, troubleshoot, and support innovative applications utilizing .Net Core, C#, and Angular.
• Contribute innovative solutions to improve performance and cost efficiency in existing applications.
• Perform code reviews, coach fellow engineers, and champion Agile and modern development practices.
• Collaborate with stakeholders and teams, leading technical discussions and driving better outcomes.
• Help maintain CI/CD pipelines, suggest new tools and technologies, and stay updated on industry best practices.

Senior Software Engineer – CPTO EDU

Field Engineer

• Lead successful software implementations — guide clients through configuration, data migration, and go-live to ensure smooth, efficient deployments that deliver measurable value.
• Act as a trusted advisor — understand each client’s unique needs and tailor Civica’s education solutions to drive better operational and learner outcomes.
• Deliver expert training and consultancy — empower users with the knowledge and confidence to get the most from our products.
• Collaborate cross-functionally — work closely with product, development, and support teams to resolve issues, share insights, and continuously improve delivery.
• Champion quality and best practice — ensure solutions meet high standards for accuracy, reliability, and usability while maintaining consistent project documentation.
• Drive customer success — build strong relationships that promote adoption, satisfaction, and long-term partnership.
• Contribute to continuous improvement — identify opportunities to enhance our implementation approach, product functionality, and client experience.
• Support innovation and growth — feed real-world insights back to Civica’s teams to shape future software enhancements and ensure we stay ahead of client needs.

Implementation Consultant, Field Service Engineer

Sales

• Lead, coach, and develop a team of first-line sales managers, ensuring consistent delivery through high-performing leaders
• Drive commercial success across the health & Care portfolio, identifying and converting strategic opportunities within a complex and evolving market
• Translate business objectives into actionable sales plans, ensuring alignment across regions, product lines, and customer segments
• Deliver against revenue and growth metrics, consistently exceeding targets through disciplined pipeline management and strategic account development
• Navigate and manage significant change, including mergers, restructures, and shifts in market dynamics, while maintaining team engagement and performance
• Champion innovation and agility, embracing new ideas and ensuring rapid execution and implementation across the sales function
• Collaborate cross-functionally with Product, Marketing, Finance, and Delivery teams to ensure seamless go-to-market execution and customer success
• Monitor performance metrics, coach for improvement, and foster a culture of accountability, growth, and continuous learning

Sales Director – Health & Care

Backend Engineer

• Design, develop, and maintain large-scale backend systems using Golang.
• Lead technical decisions and own complex system components.
• Collaborate with cross-functional teams to deliver high-performance, secure solutions.
• Mentor engineers and promote best practices in architecture, design, and coding.
• Build and optimise RESTful APIs and microservices architectures.
• Implement CI/CD pipelines and contribute to a culture of continuous delivery.
• Troubleshoot and resolve complex issues using modern observability tools.

Senior Software Engineer, Golang

• Play a foundational role in shaping how we build, scale, and evolve our next-generation technology stack for Civica's products.
• Define and evolve product engineering practices, tooling, and shared application architecture patterns.
• Lead technical discovery, prototyping, and architectural alignment across teams contributing to our new platform.
• Provide hands-on support to unblock teams, improve implementation quality, and resolve cross-team technical challenges.
• Collaborate with product managers, engineering leaders, and other staff/principal engineers to shape delivery flow, team responsibilities, and ownership boundaries.
• Act as a mentor and technical coach to engineers across the organisation.
• Contribute to long-term architectural decisions that optimise for modularity, resilience, and operability.
• Facilitate healthy architectural debate, consensus-building, and design governance.
• Navigate ambiguity and help co-create the organisation’s path toward consolidated, high-quality delivery.

Staff Site Reliability Engineer

Frontend Engineer

• Design, develop and implement front end of a cloud-based clinical information management system
• Hands on development of new functionality, building the frontend and integrating with APIs
• Modify and modernise existing functionality
• Apply best practice to deliver high quality, secure and performant solutions
• Build reusable components for use across products and teams
• Collaborate with cross-functional, multinational teams, product managers, UX/UI designers and stakeholders to gather requirements and propose solutions
• Provide accurate estimates on work items
• Identify and troubleshoot software issues and implement effective solutions in a timely manner
• Create and maintain comprehensive documentation
• Stay updated on emerging technologies and industry trends and advocate for improvements
• Coach and mentor junior engineers

Senior Front End Engineer

Account Executive

• Play a key role achieving keep, grow, and get objectives within the local government sector.
• Foster strong relationships with existing and prospective customers; act as a customer champion and trusted advisor.
• Engage with customers by making outbound calls to check account health and uncover new opportunities.
• Drive growth focusing on retention, upsell, and cross-sell opportunities within the business unit.
• Build credibility and trust with key customer stakeholders.
• Manage opportunities in Salesforce including forecasting, pipeline growth, opportunity progression, and account reviews.
• Understand customer needs and identify solutions that meet their goals and challenges.
• Stay market-aware by keeping up to date on competitor products and services.
• Collaborate with marketing to support campaigns and initiatives to generate interest and drive sales.
• Nurture the sales pipeline ensuring active engagement, progression, and timely closure of opportunities.
• Adapt responsibilities over time as the sales environment shifts.

Account Executive - Local Government

Financial Planning and Analysis

• Define strategic vision and product roadmaps aligned to Civica’s overall vision and strategic goals
• Lead and mentor other product managers and collaborate with product design, user research, engineering and commercial teams
• Develop and maintain deep understanding of customer needs, market trends, and business goals to refine the product roadmap
• Conduct customer interviews, surveys, and market research to gather feedback and insights
• Define and prioritise product requirements to guide engineering and manage the product development lifecycle from concept to launch
• Plan and execute product launches with Product Marketing, including launch plans, positioning, and messaging
• Analyse data and metrics to measure product performance and make data-driven decisions
• Oversee lifecycle management ensuring alignment with company mission and maximise productivity and growth
• Champion knowledge sharing and documentation of product decisions and designs
• Hands-on execution of product strategy and ensuring product development practices align to global vision

Product Manager, Financial Management

• Deliver software and/or infrastructure projects on time, within budget, and to Civica’s Project Management methodology
• Plan and control projects, including risk analysis, change control, contingency planning, and financial oversight
• Direct and motivate project teams, co-ordinate resources, and lead key workshops (scoping, kick-off, and review meetings)
• Produce and maintain project plans in Microsoft Project, along with weekly status reports
• Act as the first point of contact for project queries, ensuring strong communication with customers and internal teams
• Support customers in preparing for testing and training
• Drive continuous improvement and champion governance policies (PPM) within Civica
• Lead several concurrent projects, shape the customer journey, strengthen long-term partnerships, and mentor junior colleagues

Project Manager – Local Government Services Delivery

• Define and evolve product engineering practices, tooling, and shared application architecture patterns.
• Lead technical discovery, prototyping, and architectural alignment across teams contributing to our new platform.
• Provide hands-on support to unblock teams, improve implementation quality, and resolve cross-team technical challenges.
• Collaborate with engineering managers and product leads to shape delivery flow, team responsibilities, and ownership boundaries.
• Act as a mentor and technical coach to engineers across the organisation.
• Contribute to long-term architectural decisions that optimise for modularity, resilience, and operability.
• Facilitate healthy architectural debate, consensus-building, and design governance.
• Navigate ambiguity and help co-create the organisation’s path toward consolidated, high-quality delivery.

Staff Engineer

• Take ownership of delivering complex, large-scale software and services projects for public and private healthcare customers.
• Plan, scope, and deliver projects to agreed timescales, budgets, and quality standards.
• Oversee budgets, risks, quality, and stakeholder engagement from handover through to completion.
• Lead and motivate a team of implementation staff, fostering collaboration and accountability.
• Manage risk, issues, and dependencies to ensure successful outcomes.
• Develop and maintain strong relationships with customers, vendors, and partners.
• Monitor progress and provide clear, consistent reporting to stakeholders.
• Ensure financial control and benefits realisation throughout the project lifecycle.
• Manage a varied portfolio of projects with contract values ranging from £10k to £8M.

• Deploy Civica applications on environments for customers and for internal use within the end-to-end software delivery life cycle
• Carry out configuration, administration and maintenance of multiple Oracle database instances where required
• Configure and maintain application servers
• Work alongside project teams (analysts, developers, testers and implementation managers) during software release and patching
• Play an active role in the design and build of new systems, including high-availability and disaster recovery solutions
• Validate and advise customers on the suitability of their platforms for the installation of the Clinical Systems software solutions
• Perform daily system monitoring checks to ensure integrity and availability of server resources, systems and key processes and respond to alerts
• Participate in weekly support rota and support out-of-hours implementation and service delivery activities as required
• Conduct backup monitoring in line with supported backup strategies
• Support the planning and execution of application and platform Service Pack upgrades
• Troubleshoot and resolve issues within defined Service Level Agreements, diagnosing hardware or software faults
• Support performance monitoring and tuning (index maintenance, housekeeping, memory, CPU, Disk I/O)
• Assume ownership of customer or internally reported issues through to conclusion
• Adhere to change management procedures and ensure correct processes are followed
• Participate in the maintenance of asset registers for physical, virtual, and cloud-based internal platforms
• Ensure technical designs, internal documentation, processes and procedures are fully documented and maintained
• Ensure procedures and routines comply with the Company’s Quality System and Information Security Management System
• Pro-actively identify opportunities to improve productivity and efficiency
• Test and evaluate new technology in line with business or customer requirements
• Attend hosting data centres and customer premises as required
• Support sales activities such as input to ITT responses, bids, tenders and other pre-sales activity as required

Technical Consultant, Implementation / Oracle DBA

Operations

• Provide administrative and operational support to the Support Operations Manager, Support Director, and Customer Support Managers
• Coordinate and schedule customer upgrades in collaboration with technical and product teams
• Consolidate and cleanse customer data to ensure accuracy across reporting and systems
• Produce monthly reports on service performance, ticket volumes, and cloud dashboards
• Process customer hardware orders and track proof of delivery
• Attend planning meetings with senior leaders and technical teams, ensuring actions are followed up
• Collate overtime sheets, manage team coordination tasks, and support project delivery
• Maintain calendars, meeting schedules, and provide accurate notetaking and communication

Support Operations Administrator

• Lead, coach and develop a team of first-line sales managers to ensure consistent delivery through high-performing leaders
• Drive commercial success across the Local Government portfolio by identifying and converting strategic opportunities
• Translate business objectives into actionable sales plans aligned across regions, product lines and customer segments
• Deliver against revenue and growth metrics through disciplined pipeline management and strategic account development
• Navigate and manage significant change such as mergers, restructures and market shifts while maintaining team engagement and performance
• Champion innovation and agility, embracing new ideas and ensuring rapid execution across the sales function
• Collaborate cross-functionally with Product, Marketing, Finance and Delivery teams for seamless go-to-market execution and customer success
• Monitor performance metrics, coach for improvement and foster a culture of accountability, growth and continuous learning
• Provide hands-on leadership balancing strategic thinking, operational execution and people development

Sales Director – Local Government

Manager

• Lead creation, curation, and optimisation of high-quality, reusable bid content for Local Government and Health sectors
• Manage and maintain a central bid content library including case studies, responses, policies, and technical documentation
• Conduct post-bid reviews to capture and reuse knowledge and refine insights into bid-ready content
• Ensure governance and compliance, aligning content with public sector standards and maintaining version control and audit trails
• Enable collaboration across teams, training users on the knowledge base and ensuring content reflects current capabilities and outcomes
• Oversee tooling and automation (e.g., SharePoint), and explore AI-driven content suggestions
• Integrate knowledge assets into CRM and bid systems to streamline access and improve proposal efficiency
• Act as central point of knowledge infrastructure to support bid writers, solution architects, and sales leads

Knowledge Manager

People Operations

We’re Civica and we deliver outcome focused value solutions that help deliver critical services for citizens all around the world. Civica works from local to central government, to education, to health and care, over 5,000 public bodies across the globe use our solutions to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
Why you'll love this opportunity as Senior People (HR) Advisor at Civica
For People Operations, our purpose is to build a robust and scalable foundation of processes and policies that maximise our return on people investment. This involves establishing a single source of truth for all employee data, ensuring the seamless delivery of core operational activities including onboarding and offboarding, pay reviews, and performance management and maintaining up-to-date people systems.
The Senior People Advisor will be responsible for managing various human resources functions, including onboarding new hires, employee relations, benefits, payroll support and employee administration.
What you will do to be successful in this role
Subject matter expert in developing internal policy, local legal knowledge and Civica policy
Management of all ER cases through to conclusion
Manage and lead investigations where necessary
Oversee employee benefits programmes, pay review and job architecture
Update and implement HR policies to align with legal legislations and our global approach
Work alongside global People Operations team to ensure the accurate delivery of HR administration.

Senior People Advisor, HR

• Civica makes software for public sector organisations (local to state government, education, health and care) used by over 5,000 public bodies and 100 million citizens.
• Aspires to be a GovTech champion globally and supports citizen outcomes.
• Identify, target, and secure high-value opportunities within the education sector (new business development).
• Lead and close complex enterprise-level deals, including multi-year contracts and cross-portfolio solution sales.
• Build and maintain a strong pipeline through outreach, networking, events, and targeted campaigns.
• Act as an executive sponsor for major accounts to ensure delivery against client strategic objectives.
• Collaborate with marketing, product, and delivery teams to execute go-to-market strategies that drive retention and acquisition.
• Track and report performance against sales targets, pipeline health, and emerging market trends.