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Senior Consultant – Election Services
Civica USSenior Consultant managing complex electoral and voter registration projects at Civica Election Services. Leading client relationships and mentoring team members in a fast-paced environment.
About the role
Key responsibilities & impact- Lead the planning and delivery of complex election and registration projects for local authority clients
- Act as a senior point of contact, building trusted, long-term partnerships
- Represent CES as the lead across consortiums, coordinating multi-authority collaboration and alignment
- Use your deep knowledge of the UK electoral landscape to advise clients, anticipate risks, and optimise delivery
- Provide strategic guidance on how clients can maximise value from CES services
- Act as a subject matter expert and escalation point for complex or sensitive issues
- Mentor and coach team members, building capability, confidence, and consistency
- Provide day-to-day guidance and act as a senior sounding board within the team
- Role model best practice and high performance standards
- Support the day-to-day running of the Local Authority Team, contributing to planning and priorities
- Own and enhance internal tools, processes, or service areas to improve quality and efficiency
- Contribute to service innovation, pilots, and continuous improvement initiatives
- Oversee multiple concurrent projects, balancing priorities with sound judgement
- Ensure all deliverables meet quality standards, timelines, and client expectations
- Confidently represent Civica in senior client engagements, both virtually and in person
Requirements
What you’ll need- Strong experience managing complex client delivery in a consultancy or operational environment
- PRINCE2 Practitioner
- Excellent communication skills, with confidence engaging senior stakeholders
- Proven ability to manage multiple priorities under pressure while maintaining high standards
- Strong judgement and a proactive, solutions-focused approach
- Demonstrated mentoring and coaching capability
- Deep knowledge of UK election and voter registration processes
- Strong problem-solving skills and ability to manage escalated or sensitive issues
- High levels of professionalism, discretion, and emotional intelligence
- Collaborative mindset with the confidence to influence team direction and ways of working
Benefits
Comp & perks- 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
- Days of Difference – Up to 3 extra days off for volunteering.
- Pension Contributions – 5% employer match to support your future.
- Income Protection – Up to 75% salary cover for long-term illness.
- Life Assurance – 4x salary tax-free lump sum.
- Critical Illness Cover – £25,000 lump sum (extendable to dependents).
- Health Cash Plan – Claim back physio, therapies & more.
- Dental Insurance – Cover for routine & emergency care.
- Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles.
- Affinity Groups – Join employee-led communities.
- Bounty Bonus – Refer a friend & get rewarded.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementclient delivery managementservice innovationcontinuous improvement
Soft Skills
communication skillsmentoringcoachingproblem-solvingjudgementcollaborationinfluencingprofessionalismdiscretionemotional intelligence
Certifications
PRINCE2 Practitioner