Product Manager

Civica US

Product Manager defining strategic vision and product roadmaps at Civica. Ensuring alignment with company goals and delivering AI-enabled solutions across global public sector.

Posted 6/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $115,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact

Experience delivering AI-powered product features and working within teams that leverage AI-assisted development (e.g. LLM tooling, automation) to improve delivery and product outcomes
Strong AI fluency, including a practical understanding of machine learning, generative AI, and data-driven product design
Experience partnering with engineering teams building AI/ML-powered solutions
Understanding of core AI concepts (e.g. model performance, accuracy, bias, and limitations) and their impact on product design and user experience
Develop and maintain a deep understanding of customer needs, market trends, and business goals
Work closely with various stakeholders across multiple time-zones in engineering, design, marketing, commercial, and customer success
Conduct customer interviews, surveys, and market research
Define and prioritize product requirements
Oversee the entire product development lifecycle
Identify upcoming risks and proactively implement strategies to mitigate them, ensuring successful product delivery
Together with the Technical Product Manager, make trade-off decisions when faced with conflicting priorities, resource constraints, or technical limitations
Collaborate with engineering and design teams to shape solutions that are scalable, feasible, and aligned to customer and business needs
Drive prioritization, trade-offs, and decision-making across stakeholders
Plan and execute successful product launches
Analyze data and metrics to measure performance
Use data and metrics to inform product strategy and continuous improvement
Foster strong documentation, knowledge sharing, and clear product communication

Requirements

What you’ll need

Demonstrated experience as a Product Manager, working in a modern software or product-led organization
Proven ability to prioritize features and requirements based on customer needs, business goals, and technical considerations
Strong customer focus, with a continuous drive to understand user needs, pain points, and opportunities to deliver value
Strong analytical skills, with the ability to use data and insights to inform product decisions and measure performance
Experience working collaboratively with cross-functional teams, including engineering, design, marketing, commercial, and customer success
Ability to adapt to changing market conditions, customer needs, and business priorities
Strong problem-solving skills, balancing customer, business, and technical trade-offs
Familiarity with Agile ways of working, collaborating closely with engineering teams to deliver value iteratively
Experience building and maintaining relationships with third-party partners and vendors, enabling integrations and ecosystem growth
Understanding of integration patterns (e.g. APIs, webhooks, data exchange) to support connected product ecosystems
Act as a subject matter expert in North American regulatory and compliance requirements (e.g. data privacy, security legislation such as the Patriot Act)
Represent the product at industry conferences and roadshows, supporting market engagement, customer insight, and commercial opportunities

Benefits

Comp & perks

Medical, Dental & Vision Coverage with competitive employer contributions and access to flexible plan options, including Health Savings Account (HSA) eligible plans
Employer funded Short Term Disability and shared cost Long Term Disability coverage
Company paid Life Insurance with optional voluntary life coverage
401(k) Retirement Plan with a generous employer match of up to 50% on employee contributions (up to 6%)
Paid Time Off (PTO) that increases with tenure, plus company observed holidays
Make a difference in your community through Civica’s Days of Difference—enjoy up to three (3) paid days off each year to volunteer and give back
Enjoy a balanced work life experience that recognizes achievements, celebrates success, and creates opportunities for connection, career growth, and employee engagement

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Machine LearningGenerative AIProduct Development LifecycleData AnalysisProduct Requirements DefinitionRisk Mitigation StrategiesIntegration PatternsCustomer InterviewsMarket ResearchPerformance Measurement

Soft Skills

Strong Customer FocusAnalytical SkillsProblem-SolvingAdaptabilityCommunication