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Customer Service Representative
Civica USCustomer Service Representative providing assistance to clients in managing their fines. Engage positively with customers to help them understand their options regarding fines.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer serviceinterpersonal skillscommunication skillsself-motivatedgoal-orientedteam-focusedflexibility
Tools & Technologies
computer systemsprograms
Industry Keywords
customer interactionsdocumented process
About the role
Key responsibilities & impact- First point of contact for customers needing help with fines.
- Make a positive difference during customer interactions.
- Commence training in Melbourne CBD office, then hybrid working post-training.
Requirements
What you’ll need- A passion for providing outstanding customer service.
- Comfortable navigating computer systems or programs.
- Can understand and follow a documented process.
- Strong interpersonal and communication skills.
- Self-motivated and driven to achieve goals.
- Team focused and flexible.
Benefits
Comp & perks- up to 15 weeks of paid parental leave