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Customer Service Representative
Civica USCustomer Service Representative providing assistance to clients in managing their fines. Engage positively with customers to help them understand their options regarding fines.
About the role
Key responsibilities & impact- First point of contact for customers needing help with fines.
- Make a positive difference during customer interactions.
- Commence training in Melbourne CBD office, then hybrid working post-training.
Requirements
What you’ll need- A passion for providing outstanding customer service.
- Comfortable navigating computer systems or programs.
- Can understand and follow a documented process.
- Strong interpersonal and communication skills.
- Self-motivated and driven to achieve goals.
- Team focused and flexible.
Benefits
Comp & perks- up to 15 weeks of paid parental leave
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
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Soft Skills
customer serviceinterpersonal skillscommunication skillsself-motivatedgoal-orientedteam-focusedflexibility