Client Support Specialist

Civica US

Client Support Specialist at Civica providing application support and customer service. Resolving technical issues and enhancing client value with software solutions.

Posted 7/14/2026full-timeRemote • Ohio • 🇺🇸 United StatesJunior💰 $60,000 - $79,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in application support with a strong focus on customer service, incident management, and process improvement. Proficient in scripting languages and database systems, with the ability to collaborate effectively in a technical support environment.

Highest-signal resume keywords

Application SupportScripting LanguagesDatabase SystemsCustomer ServiceIncident Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Application SupportScripting LanguagesDatabase QueryingData ManipulationIncident ResolutionProcess ImprovementTechnical TroubleshootingMicrosoft OfficeAutomation ToolsService Management

Soft Skills

Verbal CommunicationWritten CommunicationTeamworkCollaborationAnalytical Problem-Solving

Tools & Technologies

Microsoft OfficeSaaS ApplicationsCloud-Based Applications

Industry Keywords

Local GovernmentFinancePayrollIncome TaxData ProtectionInformation SecurityCompliance

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Deliver excellent customer service and application support in line with defined service levels and Civica values.
Diagnose, troubleshoot, and resolve complex customer issues using a customer-centric approach.
Maintain accurate records of customer interactions, work completed, and system changes in compliance with data protection and company policies.
Follow Service Management processes, ticket handling procedures, and information security/compliance requirements.
Continuously develop technical, customer service, and process knowledge to perform effectively in the role.
Contribute to continuous improvement by identifying recurring issues, improving knowledge management, and suggesting process enhancements.
Manage workload proactively while collaborating with team members to meet productivity, quality, and operational targets.

Requirements

What you’ll need

High-level understanding of supported applications, features, and functionality.
Proficiency in scripting languages or automation tools to improve support processes.
Familiarity with database systems, including querying and data manipulation.
Experience working with Local Government, SaaS environments or cloud-based applications specifically within Finance, Payroll or Income Tax.
Strong verbal and written communication skills with both technical and non-technical stakeholders.
Ability to manage, troubleshoot, and resolve incidents effectively within agreed timeframes.
Experience coordinating escalations with developers and technical teams.
Strong teamwork and collaboration skills in a technical support environment.
Analytical and problem-solving skills with the ability to investigate and resolve complex issues.
1–3 years of experience in application support, with proficiency in Microsoft Office tools such as Word and Excel.

Benefits

Comp & perks

Medical, Dental & Vision Coverage with competitive employer contributions and access to flexible plan options, including Health Savings Account (HSA) eligible plans
Employer funded Short Term Disability and shared cost Long Term Disability coverage
Company paid Life Insurance with optional voluntary life coverage
401(k) Retirement Plan with a generous employer match of up to 50% on employee contributions (up to 6%)
Paid Time Off (PTO) that increases with tenure, plus company observed holidays
Make a difference in your community through Civica’s *Days of Difference*—enjoy up to three (3) paid days off each year to volunteer and give back
Enjoy a balanced work life experience that recognizes achievements, celebrates success, and creates opportunities for connection, career growth, and employee engagement