City Wide Facility Solutions Jacksonville

Bilingual

• The **2nd Shift Supervisor** is responsible for the quality control of general business operations, increasing client satisfaction, and working productively with Independent Contractors (IC). The **2nd Shift Supervisor** must be able to work independently and with others, in any type of facility including but not limited to; industrial, manufacturing, office, medical, retail, etc. The **2nd Shift Supervisor** must also be able to exercise good judgment in reporting client concerns to management and seeking the involvement of others in order to best meet clients’ needs.
• **Essential Functions**
• - Develop and maintain productive, working relationships with Independent Contractors (IC) and In-House labor by communicating client priorities and collaborating on solving problems.
• - Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
• - Communicate with Facility Solutions Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.
• - Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.
• - Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
• - Execute City Wide’s New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures.
• - Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
• - Other duties as necessary.

2nd Shift Supervisor, Bilingual

Account Manager

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
• Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
• Promote the sale of, procure, and monitor supplies for clients.
• Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
• Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
• Schedule each non-routine activity in client facilities using Outlook.
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
• Notify Sales Executives of potential accounts in your territory, especially new construction.
• Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
• Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
• Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

• Be the go-to expert for multiple client accounts, managing day-to-day operations, retention, and satisfaction.
• Customize service strategies and scheduling that exceed client expectations.
• Negotiate service agreements and pricing for new contracts and add-on solutions.
• Oversee contractor relationships, ensuring compliance, quality, and clear communication on performance.
• Conduct site walkthroughs to verify standards, resolve issues, and champion excellence.
• Partner with Night Managers and the Director of Operations to execute and enhance service delivery.
• Track service activities, supplies, and client feedback in our advanced CRM and planning tools.
• Respond quickly to client concerns, troubleshooting and resolving issues with urgency.
• Monitor and manage staffing and resource needs to maintain outstanding service.

Operations

• Effectively manage, develop, and lead a team of Facility Service Managers (FSMs) who support assigned clients.
• Achieve annual revenue and profit targets, manage expenses, oversee Independent Contractor (IC) margins, monitor temporary labor (if applicable), and ensure overall operational financial performance.
• Identify, hire, and train all operational employees, including FSMs and Night Managers.
• Meet or exceed annual revenue growth goals.
• Maintain positive client relationships and achieve client retention rates above 90%.
• Build and maintain strong, professional relationships with vendors and Independent Contractors.
• Ensure ICs remain compliant with all requirements and consistently meet each client’s defined scope of work.
• Promote and drive cross-selling opportunities in partnership with the sales team, including expansion into non-janitorial services.
• Participate in all new client launches for the full duration of the onboarding process.
• Ensure building inspections are completed, followed up on, and accurately documented within the CRM.
• Drive people development, including completion of 60-day reviews, Level 5 meetings, and annual performance reviews for all operational employees.
• Conduct weekly field work with FSMs and serve as backfill for FSM duties as needed.
• Travel within the market up to 50%.
• Perform additional operational duties as needed.

Director of Operations

• Manage all aspects of assigned client relationships, including retention, satisfaction, and growth opportunities.
• Coordinate and communicate effectively with contractors and service providers to ensure high-quality service performance.
• Conduct regular quality control inspections and address any issues promptly to maintain service standards.
• Negotiate contracts and service agreements with clients to expand our offerings and increase revenue.
• Utilize CRM software to document client interactions, track service delivery, and manage schedules.
• Collaborate with internal teams including accounting and operations to resolve client concerns and streamline processes.
• Develop and implement strategies to improve client satisfaction and operational efficiency.

Junior Account Manager

Account Executive

• Join a High-Growth Team. Own Your Territory. Close Big Deals.
• City Wide Facility Solutions is on the hunt for a driven, high-energy Sales Executive to fuel our continued growth in Richmond, VA.
• This is your opportunity to step into a fast-paced, high-reward role where your ambition directly translates into success.
• You’ll own the full sales cycle — from prospecting and opening doors to delivering compelling presentations and closing deals.
• Once you seal the deal, our expert operations team takes over, ensuring exceptional service delivery while you stay focused on building your pipeline and landing the next win.
• If you thrive on activity, competition, and results — and want to take full ownership of a high-growth territory — you’ll feel right at home here.

B2B Sales Executive

• Identify and qualify potential clients through strategic prospecting and networking.
• Conduct compelling presentations and service demonstrations tailored to client needs.
• Manage the entire sales process, including negotiations and closing contracts.
• Maintain accurate customer and sales information in the CRM system.
• Collaborate with internal teams to ensure client satisfaction and successful service delivery.
• Consistently meet or exceed sales targets and contribute to company growth.

Recruitment

• **What You’ll Do**
• You will own the franchise candidate journey from first touch through award, building a strong pipeline through both direct sourcing and broker networks.
• - Generate franchise leads through outbound prospecting, targeted campaigns, inbound follow-up, and multi-channel networking
• - Promote City Wide Franchise opportunities across LinkedIn, Indeed, and social platforms to attract qualified candidates
• - Manage the full recruitment pipeline using CRM tools and City Wide’s structured 8-step process
• - Educate and guide candidates on City Wide’s brand, model, and expectations to ensure strong alignment
• - Partner with marketing to develop campaigns, webinars, and digital content that drive engagement
• - Maintain timely, professional communication with all prospects and inquiries
• - Conduct market research to identify and pursue candidates in targeted territories
• - Participate in discovery days, team meetings, trainings, and franchise development events
• **Broker Network & Partnership Focus**
• - Build and manage relationships with franchise broker networks (e.g., FBA, FCC)
• - Actively engage brokers to generate consistent, qualified candidate flow
• - Represent City Wide at broker conferences, franchise expos, and industry events
• - Develop follow-up and conversion strategies for broker-generated leads
• - Partner with the VP of Franchise Development on broker strategy and expansion
• - Track and report on broker performance metrics including lead volume and conversions
• **Success in this role is measured by:**
• - Awarding 4 new franchisees annually
• - Conducting 30 monthly brand reviews
• - Recruiting at least 1 candidate per month to attend Meet the Team Day
• - Generating 10 unique candidates monthly for ZEE calls
• - Maintaining strong broker pipeline activity and conversion rates
• - Driving ROI from broker relationships and conference participation

Director of Franchise Recruitment

• Managing client accounts to ensure retention and growth through outstanding service delivery.
• Nurturing relationships with contractors and suppliers, guaranteeing quality and compliance with service agreements.
• Carrying out regular assessments and quality control checks, swiftly addressing any emerging issues.
• Leveraging City Wide’s CRM system to monitor client interactions and service effectiveness.
• Guiding operational teams while ensuring comprehensive training and development initiatives are implemented.
• Working alongside internal teams to resolve challenges and execute effective solutions.
• Tracking client satisfaction metrics and compiling detailed reports for management evaluation.

• Prospect for new clients using cold calling, networking events, and referrals.
• Build and nurture strong relationships with key decision-makers and influencers.
• Deliver powerful sales presentations that highlight the value of our services.
• Negotiate and close deals, consistently hitting or exceeding your sales targets.
• Collaborate with internal teams to ensure seamless implementation and ongoing customer satisfaction.

Sales Executive

• Identify potential clients, leads, and referrals to achieve sales goals.
• Schedule appointments, understand account requirements, and make initial presentations to initiate the sales process.
• Build rapport with potential accounts, explain our service capabilities, and prepare contracts to close sales.
• Utilize and manage customer relationship management (CRM) system to maintain and track all client and lead information.

• City Wide Facility Solutions is seeking a highly motivated and results-driven Sales Executive to join our team.
• As a Sales Executive, you will be responsible for developing new business opportunities in the B2B sector.
• Your main goal will be to generate sales and establish strong relationships with clients.
• Identifying and targeting potential clients in the B2B market.
• Developing and maintaining a strong pipeline of qualified leads.
• Conducting sales presentations, product demonstrations, and negotiations.
• Building and nurturing long-term relationships with clients.
• Meeting or exceeding sales targets and quotas.
• To be successful in this role, you should have a proven track record in B2B sales, excellent communication and negotiation skills, and a strong ability to build rapport with clients.
• You should also be highly motivated, results-oriented, and able to work independently as well as part of a team.
• About City Wide Facility Solutions:
• City Wide Facility Solutions is a leading provider of comprehensive facility maintenance services.
• With locations across the United States, City Wide helps businesses manage and maintain their facilities, allowing them to focus on their core operations.
• Our mission is to create clean, safe, and productive environments for our clients.

Sales Executive – Business to Business

Business Development Rep

• Identifying and targeting potential clients in the B2B market.
• Developing and maintaining a strong pipeline of qualified leads.
• Conducting sales presentations, product demonstrations, and negotiations.
• Building and nurturing long-term relationships with clients.
• Meeting or exceeding sales targets and quotas.

Business Development Manager – Landscape Services

• Explore new business opportunities! Discover and generate leads through cold calling, networking, and site visits.
• Perform market research to gain insights into industry trends and potential opportunities.
• Conduct building surveys, present proposals, and finalize sales by addressing client needs and addressing any objections.
• Build and nurture relationships with property managers, business owners, and industry associations.
• Stay ahead of the game—carry out competitive analysis and keep up-to-date with developments in the facility maintenance sector.
• Manage the sales pipeline effectively using CRM tools to monitor and follow up on leads.
• Work closely with internal teams to ensure a seamless onboarding experience and service delivery for new clients.
• Act as a representative for City Wide Facility Solutions at networking events, industry conferences, and community activities.