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Account Manager
City Wide Facility Solutions JacksonvilleFacility Solutions Manager overseeing client accounts and managing operations in facility management. Driving performance and satisfaction through tailored service strategies and contractor relationships.
About the role
Key responsibilities & impact- Be the go-to expert for multiple client accounts, managing day-to-day operations, retention, and satisfaction.
- Customize service strategies and scheduling that exceed client expectations.
- Negotiate service agreements and pricing for new contracts and add-on solutions.
- Oversee contractor relationships, ensuring compliance, quality, and clear communication on performance.
- Conduct site walkthroughs to verify standards, resolve issues, and champion excellence.
- Partner with Night Managers and the Director of Operations to execute and enhance service delivery.
- Track service activities, supplies, and client feedback in our advanced CRM and planning tools.
- Respond quickly to client concerns, troubleshooting and resolving issues with urgency.
- Monitor and manage staffing and resource needs to maintain outstanding service.
Requirements
What you’ll need- You have 3+ years’ experience in facility management, operations, or building services.
- You’re detail-oriented, proactive, and confident in building relationships.
- You communicate clearly—verbally and in writing—with clients and teams.
- Expert in Microsoft Office and comfortable with database/CRM technology.
- You hold a high school diploma (Bachelor’s degree preferred).
- You have reliable transportation for on-site visits.
Benefits
Comp & perks- Competitive salary, benefits, and growth potential.
- Dynamic, supportive team culture focused on excellence and client impact.
- Opportunities for advancement and professional development.
- Make a real difference for clients, contractors, and your career.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
facility managementoperations managementbuilding servicesservice strategy customizationcontract negotiationcompliance oversightquality assuranceissue resolutionresource managementclient feedback tracking
Soft Skills
detail-orientedproactiverelationship buildingclear communicationproblem-solvingurgency in responseteam collaborationclient satisfaction focus
Certifications
high school diplomaBachelor's degree (preferred)