Account Manager

City Wide Facility Solutions Jacksonville

Facility Solutions Manager ensuring exceptional service delivery and client satisfaction at City Wide Facility Solutions. Responsible for account management, quality control, and team guidance.

Posted 5/5/2026full-timeTacoma • Washington • 🇺🇸 United StatesJuniorMid-Level💰 $63,500 per yearWebsite

About the role

Key responsibilities & impact

Managing client accounts to ensure retention and growth through outstanding service delivery.
Nurturing relationships with contractors and suppliers, guaranteeing quality and compliance with service agreements.
Carrying out regular assessments and quality control checks, swiftly addressing any emerging issues.
Leveraging City Wide’s CRM system to monitor client interactions and service effectiveness.
Guiding operational teams while ensuring comprehensive training and development initiatives are implemented.
Working alongside internal teams to resolve challenges and execute effective solutions.
Tracking client satisfaction metrics and compiling detailed reports for management evaluation.

Requirements

What you’ll need

A minimum of 1-2 years of experience in facility management or a related field.
A proven track record in client management and business development.
Strong interpersonal and communication skills, both verbal and written.
Bachelor’s degree in a relevant discipline is preferred.
Demonstrated ability to manage multiple priorities and deliver results in a fast-paced environment.
Proficiency in Microsoft Office Suite and familiarity with CRM systems.
Ability to travel to client locations as needed; reliable transportation is required.
This position requires a candidate who is detail-oriented, possesses exceptional problem-solving skills, and is committed to fostering positive client relations. If you are driven by results and dedicated to providing outstanding service, we invite you to apply for this opportunity with City Wide Facility Solutions.

Benefits

Comp & perks

Base Salary $63,500 - Total Compensation Year 1 - $85,000 - $95,000 based on performance.
Uncapped Bonus and Commissions Potential
Dental, medical and vision insurance
Life insurance paid by company
401k + 4% match by company
8 paid Holidays
Designated Territory
Mileage reimbursement
Company issued equipment (cellphone, laptop, and tablet)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

facility managementclient managementbusiness developmentproblem-solvingquality controlservice deliveryreportingtraining and developmentmetrics tracking

Soft Skills

interpersonal skillscommunication skillsdetail-orientedability to manage multiple prioritiesresults-driven

Certifications

Bachelor’s degree