Account Manager

City Wide Facility Solutions Jacksonville

Facility Solutions Manager managing B2B account relationships at City Wide Facility Solutions. Responsible for client retention, satisfaction, and service quality across services and products.

Posted 4/30/2026full-timeAllentown • Pennsylvania • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
Formulate and manage an effective service strategy and schedule tailored to each client.
Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
Promote the sale of, procure, and monitor supplies for clients.
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
Schedule each non-routine activity in client facilities using Outlook.
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
Notify Sales Executives of potential accounts in your territory, especially new construction.
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

Requirements

What you’ll need

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
2+ years track record of success in a client retention role, with goals and metrics to support.
Highly detail-oriented and excellent follow through on commitments.
Positive and outgoing personality; great at building relationships.
Excellent verbal and strong written communication skills.
Proficient in Microsoft Office and knowledge of CRM database.
Ability to travel on a daily basis to client locations locally.

Benefits

Comp & perks

Commissions
Dedicated and protected territories
Mentorship and ongoing training & development
Annual President's Club and Diamond Level Recognition
Health Care Plan with Medical, Dental & Vision
Paid Time Off (Vacation, Sick and Public Holidays)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

B2B account managementclient retentionservice strategy formulationcontract negotiationquality control inspectionsclient complianceservice specifications developmentinvoice collectionroute managementfacility management

Soft Skills

detail-orientedrelationship buildingverbal communicationwritten communicationproblem-solvingclient issue resolutionteam supervisionpositive personalityfollow-throughorganizational skills