Director of Operations

City Wide Facility Solutions Jacksonville

Director of Operations responsible for managing facility service delivery and client satisfaction. Leading a team of managers and driving revenue growth for building maintenance solutions.

Posted 5/8/2026full-timeBelmont • California • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Effectively manage, develop, and lead a team of Facility Service Managers (FSMs) who support assigned clients.
Achieve annual revenue and profit targets, manage expenses, oversee Independent Contractor (IC) margins, monitor temporary labor (if applicable), and ensure overall operational financial performance.
Identify, hire, and train all operational employees, including FSMs and Night Managers.
Meet or exceed annual revenue growth goals.
Maintain positive client relationships and achieve client retention rates above 90%.
Build and maintain strong, professional relationships with vendors and Independent Contractors.
Ensure ICs remain compliant with all requirements and consistently meet each client’s defined scope of work.
Promote and drive cross-selling opportunities in partnership with the sales team, including expansion into non-janitorial services.
Participate in all new client launches for the full duration of the onboarding process.
Ensure building inspections are completed, followed up on, and accurately documented within the CRM.
Drive people development, including completion of 60-day reviews, Level 5 meetings, and annual performance reviews for all operational employees.
Conduct weekly field work with FSMs and serve as backfill for FSM duties as needed.
Travel within the market up to 50%.
Perform additional operational duties as needed.

Requirements

What you’ll need

- Bachelor’s degree or equivalent work experience.
- 5+ years of management experience in operations and account management.
- Proficiency with Microsoft Office Suite.
- Working knowledge of Customer Relationship Management (CRM) systems.
- Experience developing and managing departmental budgets.
- Ability to build effective relationships with customers and internal teams.
- Excellent written and verbal communication skills with the ability to influence others.
- Strong problem-solving and decision-making abilities.
- Demonstrated ability to coach, develop, and lead others.

Benefits

Comp & perks

City Wide offers a competitive compensation and benefits package to include medical, dental, and vision benefits; 401k with match; PTO and paid holidays.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

management experienceoperations managementaccount managementbudget managementproblem-solvingdecision-makingcoachingemployee development

Soft Skills

relationship buildingcommunication skillsinfluencing skills

Certifications

Bachelor’s degree