Carle Health

Communications

• supports enterprise communication strategies through the administration, optimization and day-to-day management of the Carle Health employee communications platform.
• plays an important part in helping communication move effectively across a large, complex and fast-moving organization.
• serves as both a communications and platform operations partner.
• helps ensure the right information reaches the right audiences at the right time through clear governance, audience strategy and effective channel management.
• responsible for building innovative solutions to communications challenges while maintaining communication audiences.
• supporting content publishing workflows, providing training and troubleshooting support.
• managing platform standards and helping improve communication reach and engagement across the enterprise.

Strategic Communications Coordinator

Pharmacist

• Provide pharmaceutical care to all patients of Carle Foundation Hospital
• Assist in focused studies and drug usage evaluations as assigned
• Provide direct patient care by intervening as appropriate to improve prescribing, administration, and monitoring practices in the facility as related to medications
• Represent the pharmacy on committees or work groups as assigned
• Interpret physician medication orders and send the appropriate medication in a timely and accurate manner
• Screen medication orders for potential interactions with other medications, diet orders, disease state, or stated allergies
• Supervise the technicians in the preparation and dispensing of medications and parenterals
• Make dose recommendations based on age, weight and clearance function
• Assist in the training and orientation of all new employees as assigned
• Provide accurate and complete accounting of all controlled substances
• Provide Medication Therapy Management Services as defined in the Illinois Pharmacy Practice Act

Pharmacist – Inpatient Rx

General

• Performs all responsibilities and duties required by unit as specific to the scope of service.
• Implements procedures and theories related to the specific area of practice.
• Maintains up-to-date and accurate documentation of nursing care provided.
• Completes initial assessment upon patient admission and develops appropriate plan of care.
• Implements plan of care, nursing interventions, and patient care procedures.
• Modifies plan of care based upon continuous evaluation.
• Takes responsibility for patient and employee safety.
• Communicates with others directly and in private when necessary to resolve issues.
• Fulfills all requirements of departmental competencies.
• Prepares OR Suite for patients.

RN – Operating Room

Certified Medical Assistant

• Room patients and collect pertinent information
• Conduct telephone communications with patients and healthcare facilities
• Perform administrative duties, including patient check-in/check-out and appointment scheduling
• Complete office procedures and clinical procedures as directed by providers
• Provide written instructions and administer medications to patients

Certified Medical Assistant, Pediatrics

Representative

• Coordinates and participates in a variety of duties associated with daily clinic preparation process including: patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling
• Conveys a positive image and provides information to ensure patients' needs are met
• Competent in telephone system, takes and delivers messages to physicians, nurses and others
• Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner
• Distributes all messages according to practice communication standards
• Serves as a role model by conducting self in a responsible, professional manner
• Manage all incoming patient care requests related to in-basket activities, referrals, work que activity, and incoming telephone calls
• Proficient with insurance coverage rules and eligibility, network coverage, and benefits
• Competent to initiate and secure prior authorizations as needed

Patient Services Representative

• Rooming patients: Collecting pertinent information regarding the patient's chief complaint, family history, social history, surgical history, and medication reconciliation upon arrival for a patient visit.
• Telephone Interactions: As directed, completing necessary telephone communications with patients, families, pharmacies, and/or other health care facilities.
• Administrative tasks including, but not limited to, patient check in or check out, prior authorizations, scheduling appointments, verification of benefits, and coordination of referrals and testing.
• Office procedures as directed and per department specific competencies. May perform procedures such as urine catheterizations, bladder scanning, suture or staple removal, application or removal of casts at the direction of a provider.
• Provide patient with written instructions regarding procedures, medications, or follow up instructions at the direction of the provider.
• CMA staff may retrieve and provide condition specific education from the internet, internal website, or printed materials per the provider directions and orders.
• Administer medications per the provider order.
• Provide assistance with prescription medication refills per department protocols.

Certified Medical Assistant, CMA/RMA – Specialty Float

• Coordinates patient identification, check in/out, charge posting and cash management
• Manages patient appointment scheduling, registration, and account set-up
• Reports medical information accurately and timely
• Serves as a role model and conducts in a professional manner

Patient Services Representative – Ortho

• Coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, check in/out, charge posting, cash management, appointment scheduling, and registration
• Manages all incoming patient care requests related to in-basket activities, referrals, work queue activities, and telephone calls
• Proficient with insurance coverage rules and initiating prior authorizations as needed

Patient Services Representative – CWP Family Practice

• Coordinates and participates in a variety of duties associated with daily clinic preparation process including: patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, phone calls.
• Conveys a positive image and provides information to ensure patients' needs are met.
• Competent in telephone system, takes and delivers messages to physicians, nurses and others.
• Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner.
• Manages all incoming patient care requests related to in-basket activities, referrals, work que activity, and incoming telephone calls.
• Proficient with insurance coverage rules.
• Competent to initiate and secure prior authorizations as needed.

Chaplain

• Provide direct spiritual care to patients, staff and families.
• Clarifies value issues with patients, families and staff to support ethical practices/decisions.
• Assist in coordination of spiritual care for assigned clinical units.
• Provide in-service presentations and educational seminars on spirituality.
• Provide community presentations on spiritual care and spirituality.
• May occasionally oversee/mentor spiritual care students or volunteers.

Chaplain – PRN

• Smile and greet patients, families and visitors with a warm welcome
• Proactively communicate with patients
• Answer telephone calls in a clear, courteous, caring manner
• Make, cancel and reschedule patient appointments
• Gather, verify and enter demographic and insurance information
• Collect payments and issue receipts

• Provide safe and clean linen for patients
• Perform linen distribution functions
• Maintain established standards for quality work
• Document linen tracking forms
• Collect soiled linen and deliver to holding areas
• Respond to requests and pages in a timely manner
• Participate in ongoing education sessions

Linen Worker

Clinical Educator

• Coordinate the planning, development, and implementation of education for the Unit, Department, or Site.
• Provide bedside education to clinical staff.
• Serve as the education resource for all clinical practice issues.
• Oversee policy, procedure and standard development.
• Perform routine audits to ensure education needs are being addressed for staff.
• Develop, implement and lead evidence-based educational programs.
• Participate in unit and specialty specific meetings.

Clinical Educator – CFH Inpatient Rehab

• Assumes responsibility for a group of patients during a designated time frame
• Provides care to patients utilizing the nursing process
• Maintains documentation of nursing care provided
• Completes initial assessments and develops appropriate plans of care
• Implements plan of care and modifies based on evaluation
• Responsible for patient and employee safety
• Communicates effectively with colleagues and offers feedback

RN – CFH Emergency Department

Medical Assistant

• Perform a variety of routine direct patient care duties to assist medical and nursing staff in the examination and treatment of patients.
• Maintains patient care environment and supplies to ensure patient privacy and safety.
• Rooming Patients (Taking vitals, going through medication/allergies)
• Assisting providers with minor procedures
• Stocking/closing down rooms
• Removing splints/casts, dressing applications, staple and suture removals
• Prepping unsterile instruments to be sent out to SPD DME fittings
• Collects and processes specimens accurately
• MRI screening

Strategic Communications Coordinator

Pharmacist – Inpatient Rx

RN – Operating Room

Certified Medical Assistant, Pediatrics

Patient Services Representative

Certified Medical Assistant, CMA/RMA – Specialty Float

Patient Services Representative – Ortho

Patient Services Representative – CWP Family Practice

Patient Services Representative

Chaplain – PRN

Patient Services Representative

Linen Worker

Clinical Educator – CFH Inpatient Rehab

RN – CFH Emergency Department

Medical Assistant – Orthopedics Clinic