Careers at Crown

Field Engineer

• Troubleshoot, diagnose and repair Crown and all other makes of lift trucks.
• Perform all assigned planned maintenance on customer lift trucks.
• Maintain a service van and its inventory.
• Process paperwork after completion of each job.

Field Service Technician

Customer Support

• Process incoming calls from both Crown customers and Service Technicians
• Dispatch technicians
• Enter technician payroll hours
• Process parts and service billing
• Create daily work orders
• Maintain records and files
• Assist other departments as needed

Customer Care Representative, Dispatcher

Account Executive

• Sell select products in a geographical territory and/or assigned accounts
• May work in a team approach and assist other sales positions with territory management and communication
• Participate in corporate and local campaigns
• Make sales calls to qualify prospects in person and over the telephone
• Generate leads
• Involvement in information gathering efforts and/or tracking and follow-up of leads and inquiries
• Participate in training activities locally, in the field, and occasionally at corporate headquarters
• Collaborate with various departments within the branch

Sales Representative

• Troubleshoot, diagnose and repair Crown and all other makes of lift trucks
• Perform all assigned planned maintenance on customer lift trucks
• Maintain a service van and its inventory
• Process paperwork after completion of each job

Sales

• Manage the Aftermarket Sales Department to maximize the sale of material handling service and parts
• Develop sales strategies and conduct sales meetings
• Coordinate activities among other managers ensuring proper communication
• Review and approve sales-related functions as required
• Work to increase customer satisfaction and retention
• Maintain direct contact with current and prospective Branch and National Accounts customers
• Recruit, select, train, develop, and counsel direct reports
• Review accounts receivables and vendor invoicing
• Recommend payment terms and write-offs

Aftermarket Sales Manager

• Responsible for the sale of contract maintenance programs for material handling equipment and catalog parts sales.
• Pursue new business and develop key existing accounts in an assigned territory.
• Analyze opportunities, identify key personnel, and develop strong business relationships via cold calls, presentations, and following up on leads for new business.
• Develop sales strategies, proposals, and forecasts.
• Develop and conduct product demonstrations and sales presentations.
• Prepare quotations, cost reports, performance reports, and customer correspondence.
• Develop a territory management plan to maximize time with customers in order to seek new business and enhance customer retention by monitoring customer satisfaction.
• Utilize online resources to maintain accurate records of sales calls, customer files, and sales activity information.
• Discuss sales activities with management.

Aftermarket Sales Representative – Outside Sales Representative, Business to Business Sales

• Responsible for the sale of contract maintenance programs for material handling equipment and catalog parts sales
• Pursue new business and develop key existing accounts in an assigned territory
• Analyze opportunities, identify key personnel, and develop strong business relationships via cold calls, presentations, and following up on leads for new business
• Develop sales strategies, proposals, and forecasts
• Develop and conduct product demonstrations and sales presentations
• Prepare quotations, cost reports, performance reports and customer correspondence
• Develop a territory management plan to maximize time with customers and enhance customer retention by monitoring customer satisfaction
• Utilize online resources to maintain accurate records of sales calls, customer files, and sales activity information
• Discuss sales activities with management