Careers at Crown

Account Manager

• Maximize the sale of dock and door equipment and parts & service for dock & door within a specified territory
• Develop existing accounts & seek new business
• Analyze opportunities, identify key personnel, & develop strong business relationships
• Consult & problem solve to enhance the Company’s position in existing & target accounts
• Develop a territory management plan to maximize time with customers
• Develop sales strategies, proposals, & forecasts
• Develop & conduct product demonstrations & sales presentations
• Prepare quotations & customer correspondence
• Utilize online resources to maintain accurate records of sales calls, customer files, & sales activity information
• Discuss sales activities with Sales Manager
• Participate in ongoing training programs and meetings to enhance product knowledge and sales skills

Account Representative, Dock Door

Customer Support

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
• Maintain direct contact with current and prospective customers.
• Prepare customer quotes.
• Process paperwork.
• Inventory control to include cycle counts of stockroom, vans and customer consignments.

Parts Customer Care Representative

• Primary resource to investigate, troubleshoot, and resolve technical product issues
• Support requests typically come via phone or email from field service technicians
• Documentation of all Requests is required
• Write knowledge articles and submit to be reviewed in the publishing process for the Service Knowledge Base (TIPS)
• Manually review Motive Power Warranty claims, issue Warranty Authorization numbers as needed
• Create Motive Power monthly warranty summary reports
• Collaborate with Warranty dept on Motive Power related issues
• Assist with reviewing, performing necessary calculations, and dispositioning of product modification requests from Dealer Network
• Collaborate with other departments on technical support requests
• Complete any special projects as directed by department managers

Technical Product Support Representative

• Responsible for maximizing the sale of dock and door equipment and parts & service for dock & door within a specified territory to meet sales objectives.
• Develop existing accounts & seek new business.
• Analyze opportunities, identify key personnel, & develop strong business relationships.
• Consult & problem solve to enhance the Company’s position in existing & target accounts.
• Develop a territory management plan to maximize time with customers.
• Develop sales strategies, proposals, & forecasts.
• Develop & conduct product demonstrations & sales presentations.
• Prepare quotations & customer correspondence.
• Utilize online resources to maintain accurate records of sales calls, customer files, & sales activity information.
• Discuss sales activities with Sales Manager.
• Participate in ongoing training programs and meetings to enhance product knowledge and sales skills.

Account Representative – Dock Door

Sales

• Process orders, monitor inventories, initiate/track delivery, and invoice for new equipment, used equipment, and warehouse products
• Maintain complete files on all orders
• Approve and code vendor invoices for payment
• Handle vendor payment inquiries
• Communicate and process all required leasing documents
• Monitor Company forklift fleet inventories
• Process credits and re-invoice equipment when necessary
• Track warranty registration and complete warranty installation
• Generate required reports
• Order supplies and sales literature
• Assist other departments as needed

Sales Coordinator

• Process orders, monitor inventories, initiate/track delivery, and invoice for new equipment, used equipment, and warehouse products.
• Maintain complete files on all orders.
• Approve and code vendor invoices for payment.
• Handle vendor payment inquiries.
• Communicate and process all required leasing documents.
• Monitor Company forklift fleet inventories.
• Process credits and re-invoice equipment when necessary.
• Track warranty registration and complete warranty installation.
• Generate required reports.
• Order supplies and sales literature.
• Assist other departments as needed.

Field Engineer

• Troubleshoot, diagnose, service, repair and install dock and door equipment
• Perform all assigned planned maintenance on customer dock and door equipment
• Maintain a service van and its inventory
• Process paperwork after completion of each job

Mechanic – Dock & Door Field Service Technician

• Troubleshoot, diagnose and repair Crown and all other makes of lift trucks.
• Perform all assigned planned maintenance on customer lift trucks.
• Maintain a service van and its inventory.
• Process paperwork after completion of each job.

Field Service Technician

• Answer incoming sales inquiry telephone calls
• Provide information by phone, through email or by mail
• Pre-qualify customer inquiries and disseminate call information
• Make outbound telephone calls
• Log, track, and communicate sales call information
• Follow up on sales leads and record sales results
• Participate in training activities locally and occasionally at the corporate headquarters
• Work within various departments within the branch as needed.

Inside Sales Representative – Customer Experience

• Process incoming calls from both Crown customers and Service Technicians
• Dispatch technicians
• Enter technician payroll hours
• Process parts and service billing
• Create daily work orders
• Maintain records and files
• Assist other departments as needed

Customer Care Representative

Account Executive

• Sell select products in a geographical territory and/or assigned accounts.
• May work in a team approach and assist other sales positions with territory management and communication.
• Participate in corporate and local campaigns.
• Make sales calls to qualify prospects in person and over the telephone.
• Generate leads.
• Involvement in information gathering efforts and/or tracking and follow-up of leads and inquiries.
• Participate in training activities locally, in the field, and occasionally at the New Bremen, Ohio corporate headquarters.
• Collaborate with various departments within the branch.

Sales Representative Trainee

Sales Representative

• Responsible for maximizing the sale of lift trucks, Crown Insite products, and warehouse products within a specified territory to meet sales objectives.
• Develop existing accounts and seek new business.
• Analyze opportunities, identify key personnel, and develop strong business relationships.
• Consult and problem solve to enhance the Company’s position in existing and target accounts.
• Develop a territory management plan to maximize time with customers.
• Develop sales strategies, proposals, and forecasts.
• Develop and conduct product demonstrations and sales presentations.
• Utilize online resources to maintain accurate records of sales calls, customer files, and sales activity information.
• Participate in initial and ongoing training programs both locally and at the New Bremen, Ohio corporate headquarters.