Parts Customer Care Representative

Careers at Crown

Parts Customer Care Rep answering incoming calls and processing orders for parts at Crown Equipment Corporation. Maintaining customer satisfaction and inventory control in a fast-paced environment.

Posted 4/25/2026full-timeWest Sacramento • California • 🇺🇸 United StatesMid-LevelSenior💰 $25 - $28 per hourWebsite

About the role

Key responsibilities & impact

Answer and process incoming parts calls from customers and service technicians.
Pull orders, receive and put up stock.
Order parts and develop relationships with Crown factory and outside vendors.
Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
Maintain direct contact with current and prospective customers.
Prepare customer quotes.
Process paperwork.
Inventory control to include cycle counts of stockroom, vans and customer consignments.

Requirements

What you’ll need

High school diploma or equivalent.
Valid driver's license and good driving record.
Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills.
Parts or inventory control experience and lift truck industry experience preferred.
Ability to work in a team environment.
Work Authorization: Crown will only employ those who are legally authorized to work in the United States.

Benefits

Comp & perks

Competitive Wages.
Health/Dental/Vision/Prescription Drug Plan with a company contribution to each.
Health Savings Accounts and Flexible Spending Accounts.
401K Retirement Savings Plan: Crown matches 100% of the first 4% of your eligible pay you contribute to the plan.
Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings.
Paid Parental Leave.
Paid Holidays.
Paid Vacation accrued at a rate based on length of service and position.
Paid Sick Leave.
Birthday Pay for Non-Exempt employees.
Tuition Reimbursement up to $5,250 per calendar year.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

inventory controlparts orderingcustomer quotescycle counts

Soft Skills

verbal communicationwritten communicationinterpersonal skillsorganizational skillsnumerical perceptionteamwork

Certifications

high school diplomavalid driver's license