Parts Customer Care Representative

Careers at Crown

Customer Care Representative processing incoming parts calls and maintaining inventory for Crown Equipment Corporation. Developing relationships with customers and vendors in the lift truck industry.

Posted 4/21/2026full-timeHayward • California • 🇺🇸 United StatesMid-LevelSenior💰 $24 - $27 per hourWebsite

About the role

Key responsibilities & impact

Answer and process incoming parts calls from customers and service technicians.
Pull orders, receive and put up stock.
Order parts and develop relationships with Crown factory and outside vendors.
Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
Maintain direct contact with current and prospective customers.
Prepare customer quotes.
Process paperwork.
Inventory control to include cycle counts of stockroom, vans and customer consignments.

Requirements

What you’ll need

High school diploma or equivalent
Valid driver's license and good driving record
Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills
Parts or inventory control experience and lift truck industry experience preferred
Ability to work in a team environment

Benefits

Comp & perks

Competitive Wages.
Health/Dental/Vision/Prescription Drug Plan with a company contribution to each.
Health Savings Accounts and Flexible Spending Accounts.
401K Retirement Savings Plan: Crown matches 100% of the first 4% of your eligible pay you contribute to the plan.
Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings.
Paid Parental Leave
9 Paid Holidays.
Paid Vacation accrued at a rate based on length of service and position.
Paid Sick Leave.
Birthday Pay for Non-Exempt employees.
Tuition Reimbursement up to $5,250 per calendar year.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

inventory controlparts orderingcustomer quotescycle countsstock management

Soft Skills

verbal communicationwritten communicationinterpersonal skillsorganizational skillsnumerical perceptionteamwork

Certifications

high school diplomavalid driver's license