Technical Product Support Representative

Careers at Crown

Technical Product Support Representative at Crown Equipment Corporation resolving product issues and collaborating with dealers and departments on technical support projects.

Posted 4/25/2026full-timeNew Bremen • Ohio • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Primary resource to investigate, troubleshoot, and resolve technical product issues
Support requests typically come via phone or email from field service technicians
Documentation of all Requests is required
Write knowledge articles and submit to be reviewed in the publishing process for the Service Knowledge Base (TIPS)
Manually review Motive Power Warranty claims, issue Warranty Authorization numbers as needed
Create Motive Power monthly warranty summary reports
Collaborate with Warranty dept on Motive Power related issues
Assist with reviewing, performing necessary calculations, and dispositioning of product modification requests from Dealer Network
Collaborate with other departments on technical support requests
Complete any special projects as directed by department managers

Requirements

What you’ll need

2-4 years' related experience
High school diploma or equivalent
Bilingual - Spanish is required
Occasional travel (0-5%)
Job requires employee to drive a personal vehicle to conduct company business < 20% per week (8 hours)
Typical office environment (low noise level, limited exposure hot/cold temperatures, dust, fumes, and vibrations)
Regular interaction with others and performs a degree of independent work
Infrequent lifting, walking and climbing stairs
Occasional use of office equipment (copiers, printers, etc.)

Benefits

Comp & perks

Health/Dental/Vision/Prescription Drug Plan with a company contribution to each
Health Savings Accounts and Flexible Spending Accounts
401K Retirement Savings Plan: Crown matches 100% of the first 4% of your eligible pay you contribute to the plan
Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings
Paid Parental Leave
9 Paid Holidays
Paid Vacation accrued at a rate based on length of service and position
Paid Sick Leave
Birthday Pay for Non-Exempt employees
Tuition Reimbursement up to $5,250 per calendar year

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingtechnical supportdocumentationwarranty claims processingreport creationcalculationsproduct modification requests

Soft Skills

collaborationcommunicationindependent workcustomer service