Capital One

Customer Support

• Place outbound calls to potential customers looking to refinance their auto loans
• Take an active role in educating customers about our products and services
• Answer inbound calls and greet customers with energy and enthusiasm
• Thrive in a fast-paced, lively and dynamic work environment
• Use a conversation based approach to uncover customer needs using open-ended questions
• Guide customers through the online enrollment process
• Assist customers with account questions in an energetic and spirited manner
• Perform multiple tasks / navigate multiple systems simultaneously to service the customer’s application or troubleshoot their questions and issues
• Build trust and confidence with our customers that we are there to help serve their needs and reach their financial goals
• Strive for first call resolution, and take true ownership of customer needs and issues

Auto Finance Customer Service Coordinator

Product Manager

• Support our broader Mainstreet data strategy, bringing new data sources and next gen decisioning to the acquisitions and customer management space
• Build and maintain highly collaborative relationships with partner groups
• Drive day-to-day prioritization of work, troubleshoot reported issues, and oversee releases
• Contribute to our multi-year roadmap to transform our customer experiences with new decisioning capabilities

Senior Associate, Product Manager – Mainstreet Data, Decisioning

Growth Marketing

• Develop full-funnel channel mix strategies
• Launch campaigns to drive adoption of digital payments products
• Optimize marketing channel mix, technology, and measurement frameworks
• Design and optimize full-funnel programs using owned channels
• Partner cross-functionally to execute cross-channel campaigns
• Establish measurement attribution framework with target KPIs

Senior Manager, Growth Marketing

Backend Engineer

• Lead a portfolio of diverse technology projects and a team of developers with deep experience in distributed microservices, and full stack systems to create solutions that help meet regulatory needs for the company
• Share your passion for staying on top of tech trends, experimenting with and learning new technologies, participating in internal & external technology communities, mentoring other members of the engineering community, and from time to time, be asked to code or evaluate code
• Collaborate with digital product managers, and deliver robust cloud-based solutions that drive powerful experiences to help millions of Americans achieve financial empowerment
• Utilize programming languages like JavaScript, Java, HTML/CSS, TypeScript, SQL, Python, and Go, Open Source RDBMS and NoSQL databases, Container Orchestration services including Docker and Kubernetes, and a variety of AWS tools and services

Senior Lead Software Engineer, Full Stack – Python, ReactJS, AWS

• Demonstrate proficiency in five key areas that are the foundation for successful Product management: Human Centered, Business Focused, Technology Driven, Integrated Problem Solving, and Transformational Leadership
• Work on optimizing multi-user experiences on current infrastructure and build a scalable framework to future-proof Capital One's financial products.

Senior Product Manager – Card Account Participant Services

Director

• Lead key initiatives managed within the Compliance Fair and Responsible Banking (FRB) team
• Enhance existing governance and oversight of the Compliance Management Program (CMP)
• Collaborate with our stakeholder community to enhance governance practices
• Leverage data and analytics to inform outcomes and identify opportunities for improvement
• Collaborate with cross-functional teams to achieve shared objectives
• Anticipate, identify, and escalate problems early with proposed mitigations
• Provide strategic program leadership in a complex regulated environment
• Design, develop, and manage risk management-focused project plans

Director, Consumer Center of Excellence

Manager

• Develop business strategies that will drive growth, profitability, and competitive success for Capital One
• Manage and develop 1-2 analysts
• Develop and implement new product and pricing strategies for various lending products
• Lead direct-to-consumer marketing efforts for select products
• Drive step-change improvements in credit performance
• Manage and sequence delivery of business intent
• Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability

Business Manager – Strategy & Analytics, Emerging Payments

Marketing

• Lead a team of marketing strategists and researchers in the development and delivery of global strategic marketing plans
• Build relationships across Talent Acquisition to understand their business needs
• Establish and govern global guidelines, principles, and frameworks for talent marketing
• Oversee the strategic onboarding of new countries into the global Talent Brand framework
• Translate business objectives, audience insights, and market trends into cohesive global strategies
• Leverage expertise across a variety of marketing channels and tactics to build data-backed strategies
• Oversee quarterly global brand health surveys and candidate sentiment reports

Senior Manager, Global Talent Marketing – Insights

Program Manager

• Lead the Cyber Execution and Transformation team at Capital One
• Deliver Cyber capabilities for secure customer experiences
• Enable continued delivery on technology organization’s top priorities
• Collaborate across teams in product, engineering, design, and data science
• Identify and mitigate technical risks throughout delivery life-cycle
• Mentor and guide a team of program managers

Senior Cyber Program Manager

• Manage key cyber initiatives, which will include facilitating the development of new project and program requirements
• Support communications needs of various cyber-specific functions, including the gathering of insights and data as well as the preparation of written reports and oral presentations
• Drive the implementation of proper program management best practices, including the use of various governance mechanisms related to change management and other areas
• Develop and coordinate internal processes and program governance maturation
• Manage and organize key deliverables across various initiatives
• Drive and coordinate work related to Capital One’s cybersecurity program enhancement efforts
• Analyze information to proactively identify risks, trends, and process improvements
• Continuously advise on the enhancement of risk and project / program management practices.

Cyber Program Manager

Client Services Representative

• Provides essential operations support for direct connect processors into the network
• Manages the relationship of assigned clients
• Supports lead operational projects focused on implementing new products, releases, and solutions
• Resolves escalated customer issues
• Manages operational relationships with complex and large partners
• Actively manages risk
• Escalates customer-impacting issues to management within day-to-day responsibilities

Lead Account Executive – Client Services

Risk

• Provide risk consulting to multiple Business Areas
• Effectively challenge and provide guidance to implementing third party risk management practices
• Analyze data and influences others to proactively identify risks and trends
• Provide oversight and guidance during risk assessment and reporting
• Support collaborative environments between other risk teams and various partner groups
• Execute challenge activities to provide elevated areas of suspected risk
• Ensure results of challenge activities are properly documented and communicated
• Consult on Issue/Event analysis and reporting functions

Manager, Third Party Risk Management

Financial Planning and Analysis

• Promote proactive risk management initiatives to reduce the residual risk within the business
• Lead FRM’s engagement activities on process level assessments, internal audits, and regulatory commitments for assigned areas
• Support business partners through major enterprise change initiatives
• Drive risk management initiatives to completion and execute roadmaps that deliver improved risk management practices, working with stakeholders to solve complex problems under tight deadlines
• Provide regular and open communication for transparency and awareness of progress and impediments
• Stay current on understanding effective risk management, process and control effectiveness strategies
• Proactively understand business partner current risk profile and identify strategic and emerging risks
• Manage work across organizational lines to address competing priorities and achieve results
• Communicate with and influence leadership on key process risks and actions needed
• Build and leverage productive relationships with Finance department stakeholders to promote a strong operationally resilient posture and act as a change agent

Principal Associate, Finance Risk Management

• Collaborate on a unique and diverse set of processes and activities in the Finance organization by leveraging a risk management mindset and robust Finance expertise.
• Work alongside a broad set of Finance stakeholders, process owners and performers in support of special projects to understand the risks, recommend control improvements, and support their ongoing well-managed environment.
• Support various Finance project management teams in scoping, planning and ensure proper execution of risk management activities of large initiatives impacting the Finance division.
• Connect with other risk teams across US businesses to understand best practice and to ensure all relevant policies and procedures are adhered too.
• Partner with Finance change management teams to ensure early inclusion of risk considerations in large project scoping and planning.
• Facilitate the Finance Regulatory Change Management process to ensure adequate Finance responses to new laws and regulations and oversee the Finance owned regulatory mandates.
• Collaborate with partner teams on issues and events investigation, root cause analysis and suggested remediation actions.
• Engage with risk partners to ensure alignment on enterprise guidance, standards and policies.
• Synthesize information from disparate sources in a manner that enables FRM to influence business, product and tech leaders to make grounded, risk-based decisions; identify themes to support the risk story.
• Creation of and updating of process and governance documentation such as process-flows, data maps, procedures and presentation materials.
• Assist in evaluating new regulatory changes and their impact on processes in scope, then facilitate the incorporation of those changes where appropriate (control, procedures, etc.)
• Assist with the preparation and execution of audit and regulatory exams as they pertain to responsible areas.
• Collaborate with broader horizontal FRM partner teams to provide risk analysis, insights and reporting metrics.
• Support FRM horizontal partner teams in execution of recurring and ad hoc risk activities--process level risk assessments, payments control testing, etc.
• Provide pre, during and post audit/exam management and risk advisory support for our impacted business partners.
• Support interactions with our 2nd and 3rd lines-of-defense teams and collaborate to address challenges levied on our business partners resulting from 2nd or 3rd line reviews.

Senior Associate, Finance Risk Management, Corporate Development, Finance Program & Delivery

Product Designer

• Drive impactful and innovative learning solutions for Capital One’s Job Family Learning team
• Partner with the business to translate intent into effective learning products using a customer-focused, iterative approach
• Independently solve problems
• Elevate talent through the creation of learning products and assets
• Manage multiple complex learning initiatives with minimal oversight
• Leverage learning science and UX principles to design engaging and effective learning experiences
• Use feedback and defined metrics to continuously improve learning solutions and measure their real-world performance outcomes
• Balance learner perspectives with business needs to deliver scalable and valuable learning solutions
• Actively share best practices, identify efficiencies, and fully participate in team ceremonies