Capital One

Business Analyst

• Identify business challenges and opportunities for improvement through analysis
• Perform modeling/analytics for product and pricing strategies
• Support direct-to-consumer marketing efforts
• Help build targeted insights for customer experience design and development
• Support improvements in credit performance through rigorous analysis and model building
• Collaborate with colleagues in IT, Sales, Operations, Finance and others to improve service and profitability
• Develop hypotheses, test and analyze solutions, and scope operational feasibility

Senior Business Analyst – Retail, Small Business Bank

Platform Engineer

• Act as the primary technical interface to lead consultation and support on complex integrations leveraging Capital One APIs, File Transfers, Gateways, and integration services
• Actively support the full integration lifecycle to improve the partner experience based on user feedback
• Reduce integration friction and cycle times while safeguarding high-risk data flows in production environments
• Lead strategic projects advancing strategic mandates to expand services internationally and to new assets
• Evolve and enhance our team operations

Manager, Platform Engineer – Enterprise Product & Experience

• Support building and delivering a performance-driven marketing strategy
• Lead analysis of marketing strategy across different customer segments
• Develop triggered messaging campaigns and holistic strategy
• Partner with COBT Marketing teams to refine COBT positioning and customer claims
• Serve as the lead point of contact for marketing goals and increase product usage

Senior Associate, Business Analyst – Marketing

Marketing

• Partner with the insights team to deeply understand the target audience, validate product positioning and messaging, and act as the voice of both the customer and Capital One Business Travel to the organization
• In partnership with COBT marketing, build an E2E view of COBT’s marketing strategy, including but not limited to: customer marketing journeys, segmentation, channel strategy, positioning, and key messaging
• Supporting analytics assessing ROI of different channels and develop perspective on COBT’s GTM strategy across channels
• Lead triggered messaging campaigns and holistic strategy across different customer journeys and segments
• Partner closely with COBT Marketing teams to refine COBT positioning and customer-facing claims
• Support COBT marketing partners in execution of and performance analysis of specific campaigns
• Serving as the lead point of contact for Card, Field, and Marketing teams to champion marketing goals and increase product usage
• Understand how competitors are evolving their product and messaging strategies, and build strategies that position us for success in the market
• Partnering with the Sponsorships team to develop and execute a high-impact conference and industry event strategy

Business Manager – Marketing & Messaging

Product Manager

• Help define the future of unstructured document data at Capital One
• Leverage GenAI and machine learning to automate document data extraction
• Partner with teams to deploy new experiences to agents and associates
• Lead the enterprise scaling of extraction capabilities
• Drive the overarching unstructured data strategy

Manager, Product Management – Document Intelligence

Data Analyst

• Leverage analytic and technical skills to innovate, build, and maintain well-managed data solutions and capabilities to tackle business problems.
• Use Open Source/Digital technologies to mine complex, voluminous, and different varieties of data sources and platforms.
• Build well-managed data solutions, tools, and capabilities to enable self-service frameworks for data consumers.
• Partner with the business to provide consultancy and translate the business needs to design and develop tools, techniques, metrics, and dashboards for insights and data visualization.
• Drive analysis that provides meaningful insights on business strategies.
• Drive an understanding and adherence to the principles of data quality management including metadata, lineage, and business definitions.
• Work collaboratively with appropriate Tech teams to manage security mechanisms and data access governance.
• Build and execute tools to monitor and report on data quality.

Senior Data Analyst – Tech Analytics

Data Scientist

• Partner with a cross-functional team of data scientists, software engineers, and product managers
• Leverage technologies — Python, Conda, AWS, H2O, Spark, and more
• Build machine learning models through all phases of development
• Translate the complexity of work into tangible business goals

Senior Manager, Data Science – Model Risk Office

Human Resources

• Work with clients to deliver on people initiatives and talent strategy
• Consult with senior executives and HR partner groups to drive business success
• Lead senior executives in translating business strategy into talent strategy
• Provide executive coaching and advice on key areas
• Measure effectiveness of HR strategy and programs

Senior Director, HR Business Partner

Financial Crime

• Perform AML/KYC review activities including attestation review
• Support daily team operations by monitoring team inbox, assigning alerts/cases, and assisting with workflow coordination
• Conduct research and screening activities including adverse media reviews and other preliminary due diligence tasks
• Assist with quality assurance by completing quality checks, testing, and ensuring adherence to established procedures
• Provide administrative and operational support through KPI tracking, meeting documentation, data entry, and participation in department projects and process improvement initiatives

Senior Anti-Money Laundering Investigator I – Network Due Diligence

Accounting Manager

• Lead moderate to large complex initiatives by providing direction to partners, peers, and direct reports
• Lead a highly dynamic and cross-functional team
• Understand customer expectations; current gaps & technical constraints; drive requirements and ultimately partner with the line of business and finance teams
• Ensure effective performance and on-time delivery of all tasks
• Develop and train associates, with possible coaching and mentoring throughout the Controller’s organization
• Interact and communicate with key stakeholders at all levels across the company to manage, inform and influence outcomes
• Multitask and prioritize diverse tasks

Compliance

• Perform a key risk management role in the second line of defense for Capital One’s network and merchant businesses to help implement the framework for the network compliance program.
• Provide advice and effective challenge on the compliance risks impacting the network and merchant businesses through both formal and informal engagements.
• Develop expert-level understanding of network and merchant business processes.
• Analyze business processes and determine applicability of laws and regulations based on Capital One’s global legal inventory.
• Proactively identify trends in business data and demonstrate appreciation of network payments compliance risks, including emerging external risks.
• Collaborate with first and second line functions to analyze the existing risk management program framework and applicability to the network and merchant services business; educate and influence risk management colleagues and senior leaders as necessary.
• Ensure ongoing application of compliance requirements to business expansions and new products, including as the network and merchant businesses engage with new downstream entities, evaluate new opportunities for card acceptance, or develop new products.
• Develop strong relationships with Business Risk, Legal, and Audit peers to support ongoing network compliance integration.

Senior Network Compliance Manager

Manager

• Manage end to end tech and cyber risk management – from defining policies and procedures, performing assessments, tracking remediation activities, to closing risk findings
• Rationalize tech and cyber controls focusing on key risks and alignment with technology processes
• Influence updates to policies, standards, control description to enhance risk management activities
• Drive projects based on defined priorities; ensure scope of deliverables and timelines
• Partner with project customers to provide risk and controls thought partnership to devise effective risk identification and mitigation strategies
• Forge relationships with key stakeholders to ensure delivery of commitments
• Identify ways to improve and streamline risk identification, assessment, and mitigation processes
• Create and disseminate reporting and metrics related to the risk environment to key stakeholders and leadership
• Prepare for, coordinate, and respond to internal and external audits
• Identify opportunities and work with business stakeholders and partners to embed risk management practices into the daily operations and business processes across the organization

Senior Manager, Cyber Risk & Analysis – Retail Bank Premium Products & Experiences

• Investigate and resolve all types of employment complaints, including harassment, discrimination, retaliation, wage and hour issues, wrongful termination, etc.
• Resolve manager and associate issues by acting as a consultant/coach through providing guidance on conflict and dispute resolution
• Thoroughly document investigation plans, interviews, summaries and recommendations in a timely, high-quality manner
• Act as an objective and knowledgeable resource to work through challenging employment, performance and policy issues
• Tailor and deliver communications in an effective, measured way to help influence the right outcomes with stakeholders and mitigate risk
• Thoroughly investigate complaints, while using good judgment to analyze evidence and make recommendations
• Act as role model and champion for Capital One Values
• Participate in internal projects that improve investigative processes

Manager, Associate Relations Investigator

Product Designer

• As head of small business bank design, you’ll lead a talented, cross-disciplinary team of design leaders and designers
• Collaborate deeply with our research teams and Product and Technology leadership
• Responsible for identifying and advocating for high-leverage opportunities with executive stakeholders
• Lead high-impact, highly complex design projects that set the bar for and drive experience excellence and business outcomes
• Envision, design, deliver and optimize experiences across channels (including web, mobile, sales and servicing) and emerging technologies
• Help small and medium sized business customers run their business with confidence
• Inform B2B experiences across Capital One
• Activate insights, features and capabilities that can extend across different kinds of business customers and segments
• Connect features and capabilities for customers who have a consumer and small business relationship with Capital One

Senior Director, Product Design

• Develop business strategies that will drive growth, profitability, and competitive success for Capital One
• Manage and develop 1-2 analysts
• Develop and implement new product and pricing strategies for various lending products
• Lead direct-to-consumer marketing efforts for select products
• Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior