Principal Associate – PULSE Product Governance

Capital One

Capital One process manager governing PULSE product lifecycle data and Jira quality. Translating portfolio metrics into dashboards and executive presentations for banking technology leadership.

Posted 8/13/2026full-timeHouston • Illinois, Texas, Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $98,900 - $124,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Process and Risk Management, with a strong focus on operational excellence and data analysis. Proficient in using Jira for data management and reporting, alongside creating impactful presentations for senior leadership.

Highest-signal resume keywords

Process ManagementRisk ManagementJira Data ManagementPresentation CreationContinual Improvement

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Process ManagementRisk ManagementData AnalysisJiraProject ManagementReportingDashboard CreationQuery RunningData ExtractionPresentation Deck Creation

Soft Skills

Stakeholder EngagementCross-Functional CollaborationCommunication

Tools & Technologies

JiraGoogle Drive

Certifications & Qualifications

Lean CertificationSix Sigma Certification

Industry Keywords

Product Development LifecycleOperational ExcellenceData QualityResource CapacityWork Visibility

About the role

Key responsibilities & impact

Champion operational excellence and support the Product Development Lifecycle within the PULSE PMO
Monitor and maintain Jira data quality from Programs through User Stories
Build reporting and dashboards using Jira portfolio and execution-level data
Report on work visibility, resource capacity, and product delivery insights
Create monthly senior leadership presentation decks using Jira and Google Drive data
Analyze data to identify data risks and trends
Build partnerships with Product, Technology, and Intent Owners
Clarify stakeholder needs and provide appropriate solutions
Lead or engage in departmental and cross-functional organizational initiatives and projects

Requirements

What you’ll need

High School Diploma, GED, or equivalent certification
At least 3 years of Process or Risk Management experience
At least 1 year of Continual Improvement experience
Bachelor’s Degree preferred
Experience creating presentation decks for executive leadership
At least 1 year of experience using Jira to update data, run queries, and extract information
At least 4+ years of Process Management experience preferred
At least 1+ years of Project Management experience preferred
At least 1+ years of experience working with Product and Technology teams preferred
Process Management training and certifications such as Lean or Six Sigma preferred
Capital One will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)
Comprehensive health, financial, and other benefits supporting total well-being
Reasonable accommodations for applicants with disabilities