Manager, Learning Experience Design – Leadership

Capital One

Capital One learning manager leading enterprise leadership programs and AI-enabled learning experience design. Guiding designers to build data-driven, customer-grade learning journeys for leaders.

Posted 8/13/2026full-timeRichmond • Virginia • 🇺🇸 United StatesSenior💰 $122,100 - $153,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and developing learning experiences across digital and in-person modalities, with a strong focus on adult learning principles. Proven ability to lead and mentor teams while integrating innovative tools and strategies to enhance learning outcomes and organizational effectiveness.

Highest-signal resume keywords

Learning Experience DesignPeople LeadershipAdult Learning ExpertiseCurriculum DevelopmentDiversity, Inclusion, and Belonging Programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Learning Experience DesignCurriculum DevelopmentAdult Learning PrinciplesDesigning Learning JourneysUser Insights AnalysisEngagement AnalyticsOrganizational Health MetricsArtificial Intelligence Tools IntegrationDigital Learning EnvironmentsIn-Person Learning Environments

Soft Skills

Team LeadershipMentoringCollaborationStrategic ThinkingAdaptability

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Learning and DevelopmentDiversity and InclusionLeadership ProgramsMarket Trends ResearchDesign Teams

About the role

Key responsibilities & impact

Serve as a visionary architect and empowering people leader for enterprise leadership programs
Drive development of learning experiences for current and future leaders
Inspire and oversee a team of Learning Experience Designers
Manage the portfolio and prioritization of leadership and diversity, inclusion, and belonging programs
Mentor designers in building customer-grade learning journeys across delivery modes
Infuse artificial intelligence tools into design workflows to maximize efficiency, creativity, and scalable delivery
Make strategic recommendations and build infrastructure that elevates enterprise learning
Develop direct reports and set standards for learning design excellence
Use a product mindset to iterate and improve curricula based on user insights, engagement analytics, organizational health metrics, and business outcomes
Partner with program leads, department leadership, business leaders, and HR partners on prioritization and needs assessments
Research, evaluate, and share market, industry, and landscape trends to influence adoption of innovative tools

Requirements

What you’ll need

High School Diploma, GED, or equivalent certification
At least 3 years of people leadership experience
At least 5 years of experience designing and developing learning experiences across digital and in-person learning and development environments
Preferred: 5+ years of experience as a people leader leading Design teams
Preferred: 7+ years of experience as a learning experience designer building and designing learning experiences across digital and in-person learning environments
Deep expertise in adult learning in a large, matrixed organization
Hands-on experience designing and developing learning journeys across all modalities
Ability to work independently and collaboratively in ambiguity
Strong connection to the learning and development field
Ability to research, evaluate, and share relevant market, industry, and landscape trends
Capital One will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
Reasonable accommodations for applicants who require them