Design Research Lead – Manager Level

Capital One

Design Research Lead at Capital One, an information-based banking technology company. Driving cumulative user intelligence, rapid testing, UX measurement, and actionable product insights.

Posted 8/12/2026full-timeNew York City • New York, Virginia • 🇺🇸 United StatesSenior💰 $149,800 - $205,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in User Experience Research and Data Analysis, with a strong ability to aggregate and analyze both quantitative and qualitative data to inform product development. Skilled in translating complex findings into actionable insights for stakeholders and building collaborative partnerships across teams.

Highest-signal resume keywords

User Experience ResearchData AnalysisBehavioral AnalyticsQuantitative Data CollectionHuman Factors

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User IntelligenceQualitative Data AnalysisQuantitative Data AnalysisUsability TestingResearch MethodologiesData VisualizationStatistical AnalysisJobs-To-Be-Done StudiesAutomated Research WorkflowsUX Metrics Development

Soft Skills

CollaborationCommunicationStakeholder EngagementProject LeadershipNarrative Development

Tools & Technologies

Research PlatformsData Acquisition ToolsAnalytics SoftwareSurvey ToolsUser Research Tools

Certifications & Qualifications

Advanced Degree in Human FactorsAdvanced Degree in HCIAdvanced Degree in StatisticsAdvanced Degree in Data ScienceAdvanced Degree in Behavioral Economics

Industry Keywords

User ExperienceCustomer ExperienceBehavioral Data AnalysisUser ResearchProduct Development

About the role

Key responsibilities & impact

Plan and conduct connected user research studies
Establish data acquisition mechanisms contributing to cumulative user intelligence
Provide rapid discovery, concept, content, and usability testing within product development
Utilize and evolve research agents and research platforms
Partner with research operations to enable product teams to access users
Partner with CX, data scientists, analysts, and designers to identify domain-specific UX metrics
Develop mechanisms to collect and measure UX metrics
Analyze UX and other metrics to identify correlations between user behavior and business success
Triangulate behavioral analytics, quantitative data, and qualitative insights
Translate complex data and behavioral findings into compelling narratives for senior stakeholders
Build partnerships with Analysts, Design, Product, and Engineering to support product decision-making

Requirements

What you’ll need

At least 3 years of professional experience in User Experience Research, Data Science, or Customer Experience Research
At least 3 years of experience aggregating, collecting, and analyzing quantitative and qualitative data
At least 2 years of experience leading complex, multi-stakeholder projects or research programs
4+ years of experience in User Intelligence, Human Factors, or behavioral data analysis preferred
Experience conducting structured, quantitative jobs-to-be-done studies preferred
Experience building automated research workflows preferred
Proven track record of triangulating behavioral analytics, survey data, and primary research to inform product roadmaps preferred
Advanced degree in Human Factors, HCI, Statistics, Data Science, and/or Behavioral Economics preferred
Capital One will not sponsor a new applicant for employment authorization for this position

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI)
Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
Reasonable accommodations for applicants who require them