Canna Cabana

Sales

• Greet customers and discuss the type, quality, and quantity of merchandise or services required
• Maintain a high level of product and service knowledge
• Replace used stock, rotate current stock, and ensure satisfactory inventory levels
• Participate in merchandising and promotional activities for accessories
• Ensure store conditions are consistently upheld to established standards
• Adapt communication style to deliver information effectively to a range of individuals
• Maintain professionalism, tact, diplomacy, and sensitivity to portray the company positively
• Calm irate customers by explaining situations and attempting to resolve issues
• Take customer orders and prepare products for purchase
• Ensure customer satisfaction with issue resolution and the resolution process
• Assist with merchandise displays and inventory management
• Ensure accuracy in transactions, inventory, and procedures
• Participate in store maintenance and general housekeeping
• Work with management and employees to maximize store sales and in-store presence
• Answer and transfer external and internal phone calls
• Adhere to health, safety, security, and company policies and procedures
• Identify customers as required by the Cannabis Retail Store Handbook
• Prepare merchandise for purchase

Retail Sales Associate

• Greet customers and discuss the type, quality, and quantity of merchandise or services required
• Maintain product and service knowledge
• Replace used stock, rotate current stock, and ensure satisfactory inventory levels
• Participate in merchandising and promotional activities for accessories
• Maintain store conditions to established standards
• Adapt communication style to deliver information effectively
• Maintain professionalism, tact, diplomacy, and sensitivity
• Calm irate customers and resolve issues
• Take customer orders and prepare products for purchase
• Ensure customer satisfaction with issue resolution and the resolution process
• Assist with merchandise displays and inventory management
• Ensure accuracy in transactions, inventory, and procedures
• Participate in store maintenance and housekeeping
• Work with management and employees to maximize store sales and in-store presence
• Answer and transfer internal and external phone calls
• Adhere to health, safety, security, and company policies
• Work any shift according to store operations
• ID customers as required by the Cannabis Retail Store Handbook

General

• Assist store management in supervising and facilitating daily store operations
• Oversee Store Manager responsibilities in the absence of the Store Manager or Assistant Store Manager
• Assist with personnel management and resolve customer service issues while on shift
• Provide direction, guidance, and instruction to store associates
• Maintain store conditions according to established standards
• Assist with staffing levels when requested
• Act as sales and customer service leader and role model when management is absent
• Greet and assist customers while modeling exemplary conduct
• Enforce company policies and relevant legislation
• Handle and escalate customer complaints as appropriate
• Ensure health, safety, and security regulations and standards are met
• Achieve sales targets and store-level KPIs
• Ensure employees actively pursue sales goals
• Oversee and assist with inventory management and be accountable for on-shift inventory processes

Retail Shift Leader

• Assist store management in supervising and facilitating daily store operations
• Oversee Store Manager responsibilities when the Store Manager or Assistant Store Manager is absent
• Assist with personnel management while on shift and resolve customer service issues
• Provide direction, guidance, and instruction to store associates
• Ensure store conditions meet established standards
• Assist with staffing levels when requested
• Lead sales and customer service in the absence of the Store Manager or Assistant Store Manager
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are followed by staff
• Handle and escalate customer complaints as appropriate
• Ensure health, safety, and security regulations and standards are met
• Achieve sales targets and store-level KPIs
• Ensure employees actively pursue sales goals
• Oversee and assist with inventory management and remain accountable for inventory processes on shift

• Assist store management in supervising and facilitating daily store operations
• Oversee Store Manager responsibilities in the absence of the Store Manager or Assistant Store Manager
• Assist with personnel management and resolve customer service issues
• Provide direction, guidance, and instruction to store associates
• Maintain store conditions according to established standards
• Assist with staffing levels when requested
• Lead sales and customer service in the absence of the Store Manager or Assistant Store Manager
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are followed
• Handle and escalate customer complaints as appropriate
• Ensure health, safety, and security regulations and standards are met during shifts
• Achieve sales targets and store-level KPIs
• Ensure employees actively pursue sales goals
• Oversee and assist with inventory management and be accountable for on-shift inventory processes

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM
• Assist in delivering key personnel management while on shift and resolve customer service issues as needed
• Provide direction, guidance, and instruction to store associates
• Ensure store conditions are consistently maintained to established standards
• Assist in ensuring staffing levels meet business needs when requested
• Act as the sales and customer service leader/role model in the absence of SM/ASM
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are adhered to by staff
• Handle and escalate customer complaints appropriately
• Ensure health, safety, and security regulations and standards are met on shift
• Achieve sales targets and store-level KPIs
• Ensure employees actively pursue sales goals
• Oversee and assist in inventory management and remain accountable for inventory processes on shift

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM
• Assist in the delivery of key personnel management when on shift and resolve customer service issues
• Provide direction, guidance, and instruction to store associates as required
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs when requested
• Act as the sales and customer service leader/role model in the absence of SM/ASM
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are consistently adhered to
• Handle customer complaints and escalate them appropriately
• Ensure health, safety, and security regulations and standards are met on shift
• Achieve sales targets and store-level KPIs
• Ensure employees on shift actively pursue sales goals
• Oversee and assist in inventory management and remain accountable for inventory processes on shift

• Assist store management in supervising and facilitating daily store operations
• Oversee Store Manager responsibilities in the absence of the Store Manager or Assistant Store Manager
• Assist with personnel management and resolve customer service issues during shifts
• Direct, guide, and instruct store associates
• Maintain store conditions according to established standards
• Assist with staffing levels when requested
• Lead sales and customer service in the absence of the Store Manager or Assistant Store Manager
• Greet and assist customers while modeling exemplary conduct
• Enforce company policies and relevant legislation
• Handle and escalate customer complaints
• Ensure health, safety, and security regulations and standards are met
• Achieve sales targets and store-level KPIs
• Ensure employees pursue sales goals
• Oversee and assist with inventory management and shift inventory processes

• Provide assistance to store management in supervising and facilitating daily store operations
• Oversee Store Manager responsibilities in the absence of the Store Manager or Assistant Store Manager
• Assist with personnel management and resolve customer service issues during shifts
• Provide direction, guidance, and instruction to store associates
• Ensure store conditions meet established standards
• Assist with staffing levels when requested
• Lead sales and customer service in the absence of the Store Manager or Assistant Store Manager
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are followed
• Handle and escalate customer complaints as appropriate
• Ensure health, safety, and security regulations and standards are met
• Achieve sales targets and store-level KPIs
• Ensure employees actively pursue sales goals
• Oversee and assist with inventory management and shift inventory processes

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee Store Manager responsibilities in the absence of the Store Manager or Assistant Store Manager
• Assist with personnel management and resolve customer service issues during shifts
• Provide direction, guidance, and instruction to store associates
• Ensure store conditions meet established standards
• Assist with staffing levels when requested
• Act as the sales and customer service leader and role model in the absence of store management
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are followed
• Handle and escalate customer complaints as appropriate
• Ensure health, safety, and security regulations and standards are met on shift
• Achieve sales targets and store-level KPIs
• Ensure employees actively pursue sales goals
• Oversee and assist with inventory management and shift inventory processes
• Perform other duties as required

• Provide assistance to store management in supervising and facilitating daily store operations
• Oversee Store Manager responsibilities in the absence of the SM or ASM
• Assist with personnel management and resolve customer service issues
• Direct, guide, and instruct store associates
• Maintain store conditions according to established standards
• Ensure staffing levels meet business needs when requested
• Act as sales and customer service leader and role model
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are followed
• Handle and escalate customer complaints
• Ensure health, safety, and security regulations and standards are met
• Achieve sales targets and store-level KPIs
• Ensure employees pursue sales goals
• Oversee and assist with inventory management and shift inventory processes
• Perform other duties as required

• Provide assistance to store management in supervising and facilitating daily store operations
• Oversee Store Manager responsibilities in the absence of the SM or ASM
• Assist with personnel management and resolve customer service issues during the shift
• Provide direction, guidance, and instruction to store associates
• Maintain store conditions according to established standards
• Assist with staffing levels when requested
• Act as the sales and customer service leader and role model in the absence of the SM/ASM
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and applicable legislation are followed
• Handle and escalate customer complaints as necessary
• Ensure health, safety, and security regulations and standards are met
• Achieve sales targets and store-level KPIs
• Ensure employees actively pursue sales goals
• Oversee and assist with inventory management and be accountable for inventory processes on shift

• Assist store management in supervising and facilitating daily store operations
• Oversee Store Manager responsibilities in the absence of the Store Manager or Assistant Store Manager
• Assist with personnel management and resolve customer service issues as needed
• Provide direction, guidance, and instruction to store associates
• Ensure store conditions meet established standards
• Assist with staffing levels when requested
• Act as sales and customer service leader and role model when management is absent
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are followed
• Handle and escalate customer complaints appropriately
• Ensure health, safety, and security regulations and standards are met on shift
• Achieve sales targets and store-level KPIs
• Ensure employees actively pursue sales goals
• Oversee and assist with inventory management and remain accountable for inventory processes on shift

• Provide assistance to store management in supervising and facilitating daily store operations
• Oversee Store Manager responsibilities in the absence of the Store Manager or Assistant Store Manager
• Assist with personnel management and resolve customer service issues during shifts
• Provide direction, guidance, and instruction to store associates
• Maintain store conditions according to established standards
• Assist with staffing levels when requested
• Act as sales and customer service leader and role model in the absence of store management
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are followed by all staff
• Handle and escalate customer complaints as necessary
• Ensure health, safety, and security regulations and standards are met on shift
• Achieve sales targets and store-level KPIs
• Ensure employees actively pursue sales goals
• Oversee and assist with inventory management and remain accountable for inventory processes on shift

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM
• Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
• Provide direction, guidance, and instruction to all store associates as required
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs, only when requested
• Be the sales and customer service leader/role model in the absence of SM/ASM
• Greet and assist customers in a way that models exemplary conduct to other staff
• Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
• Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
• Ensure that all health, safety, and security regulations are adhered to and required standards are met on shift
• Achieving sales target and store-level KPI’s
• Ensuring employees on shift are actively pursuing sales goals
• Oversee and assist in inventory management and be accountable for the inventory processes on shift