Retail Shift Leader

Canna Cabana

Retail Shift Leader overseeing daily operations, staff, sales, customer service, and inventory for Canna Cabana’s Canadian cannabis stores. Supporting store management and enforcing compliance standards.

Posted 8/19/2026full-timeLethbridge • 🇨🇦 CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in retail operations, ensuring compliance with health and safety regulations while achieving sales targets. Proficient in staff training, customer service, and effective communication across all organizational levels.

Highest-signal resume keywords

SellSafe CertificationRetail Industry ExperienceSales Target AchievementCustomer Service SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory ManagementSales OrientationOffice Administration SkillsHealth and Safety Legislation KnowledgeTime Management

Soft Skills

Teamwork SkillsEffective CommunicationDiplomacyMotivational SkillsPositive Work Attitude

Certifications & Qualifications

SellSafe CertificationFirst Aid Certification

Industry Keywords

Retail OperationsCustomer ServiceSales GoalsKPI AchievementCannabis Industry Experience

About the role

Key responsibilities & impact

Assist store management in supervising and facilitating daily store operations
Oversee Store Manager responsibilities when the Store Manager or Assistant Store Manager is absent
Assist with personnel management while on shift and resolve customer service issues
Provide direction, guidance, and instruction to store associates
Ensure store conditions meet established standards
Assist with staffing levels when requested
Lead sales and customer service in the absence of the Store Manager or Assistant Store Manager
Greet and assist customers while modeling exemplary conduct
Ensure company policies and relevant legislation are followed by staff
Handle and escalate customer complaints as appropriate
Ensure health, safety, and security regulations and standards are met
Achieve sales targets and store-level KPIs
Ensure employees actively pursue sales goals
Oversee and assist with inventory management and remain accountable for inventory processes on shift

Requirements

What you’ll need

Must have valid SellSafe Certification
Completion of high school and college/CEGEP/vocational or technical training required
Demonstrated sales and service orientation
Minimum of 2 years work experience in the retail industry required; cannabis industry preferred
Valid First Aid certification considered an asset
Excellent time management and prioritizing skills
Ability to train and motivate staff
Basic office administration skills
High level of proficiency with Microsoft Office productivity suite
Highly effective teamwork skills
Ability to communicate effectively verbally and in writing with individuals at all organizational levels
Strong customer service and troubleshooting skills
Well-defined sense of diplomacy
Excellent teamwork and team-building skills
Thorough understanding of applicable health and safety legislation
Professional, responsive, and positive work attitude
Ability to work nights, holidays, weekends, and at different locations

Benefits

Comp & perks

Unlimited bonus earning potential
Opportunity to work for a growing company positioned to become a globally recognized cannabis brand
Significant opportunity for growth, experience and learning