Canna Cabana

Sales

• Greet customers and discuss type, quality, and quantity of merchandise or services required.
• Maintain a high level of product and service knowledge.
• Replace used stock, rotate current stock, and ensure satisfactory inventory levels.
• Participate in merchandising and promotional activities for accessories.
• Ensure store conditions are consistently upheld to established standards.
• Adapt communication style in order to deliver information effectively to a range of individuals.
• Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner.
• Attempt to calm irate customers by explaining the situation while attempting to resolve the issue to the best of your abilities.
• Take orders from customers and prepare products for purchase.
• Ensure that customers are satisfied with the issue resolution as well as the resolution process itself.
• Assist with display of merchandise.
• Assist with inventory management.
• Ensure accuracy in all transactions, inventory, and procedures.
• Participate in all manner of store maintenance.
• Prepare merchandise for purchase.
• Work in partnership with management and other employees to maximize store sales and in-store presence.
• Answer external and internal phone calls and transfer calls to the appropriate person or Store Manager.
• Ensure that all health, safety, and security regulations are adhered to and required standards are met.
• Abide by all company policies and procedures as directed by the Store/Assistant Managers.
• Available to work any shift depending on Store Operation.

Retail Sales Associate

Manager

• Greet and assist customers in a manner that models exemplary conduct to other staff.
• Make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
• Ensure that all health, safety and security regulations are adhered to and required standards are met.
• Maintain adequate stock through efficient inventory management.
• Take inventory as scheduled and provide inventory reports.
• Increase sales, expand markets, and promote business to meet given goals within provided guidelines.
• Verify invoices against packaging slips and track all expenditures.
• Make sure that merchandise is always presented neatly and that items are priced correctly.
• Make sound business decisions when buying large quantities with volume based discounts.
• Provide management with required sales, staff and other assigned productivity reports.
• Hold staff accountable for cash box deficits.
• Balance sales, print and record receipts as well as track revenue daily.
• Make bank deposits daily and reconcile bank statements.
• Contribute, coordinate and execute the process of ordering and receiving cannabis and accessories.
• Supervise all staff in the establishment and coordinate work to ensure productive operations at all hours.
• All other duties as assigned.

Retail Store Manager – Leave of Absence Coverage

• Greet customers and discuss type, quality, and quantity of merchandise or services required
• Maintain a high level of product and service knowledge
• Replace used stock, rotate current stock, and ensure satisfactory inventory levels
• Participate in merchandising and promotional activities for accessories.
• Ensure store conditions are consistently upheld to established standards
• Adapt communication style in order to deliver information effectively to a range of individuals
• Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner
• Attempt to calm irate customers by explaining the situation while attempting to resolve the issue to the best of your abilities
• Take orders from customers and prepare products for purchase
• Ensure that customers are satisfied with the issue resolution as well as the resolution process itself
• Assist with display of merchandise
• Assist with inventory management
• Ensure accuracy in all transactions, inventory, and procedures
• Participate in all manner of store maintenance
• Prepare merchandise for purchase
• Work in partnership with management and other employees to maximize store sales and in-store presence
• Answer external and internal phone calls and transfer calls to the appropriate person or Store Manager.
• Ensure that all health, safety, and security regulations are adhered to and required standards are met
• Abide by all company policies and procedures as directed by the Store/Assistant Managers.
• Available to work any shift depending on Store Operation

• Manage all aspects of sales performance, staff development, customer experience, and profitability of the area assigned to you.
• Promote clear communication, understanding, and belief in the company’s mission and goals.
• Inspire and coach all employees to work toward a unified objective.
• Own monthly and weekly revenue and profit projections, ensuring alignment with business targets.
• Oversee Store Managers to ensure staff scheduling aligns with daily and weekly revenue expectations.
• Review monthly sales objectives and develop actionable strategies to meet or exceed targets.
• Provide timely and effective guidance to Store Managers and direct reports to ensure operational excellence.
• Foster a culture of growth by supporting direct reports in their roles, enhancing engagement and driving top performance.
• Build strong, positive working relationships with staff and partners to support overall company performance.
• Lead training initiatives that support organizational goals and employee development.
• Enforce all company safety policies and procedures consistently across all locations.
• Respond promptly to store-level emergencies, ensuring resolution or escalation through appropriate channels.
• Identify deficiencies across stores and provide actionable solutions and coaching to improve performance.
• Take ownership of store and job profitability by identifying improvement areas and implementing strategic initiatives.
• Maintain strong working relationships across all levels of the organization to support the company’s mission.
• Attend store-level and head office meetings as required to stay aligned with company priorities.
• Participate in regular leadership training and development activities designed to prepare you for advancement to an Area Manager position.
• Attend Store and Head office meetings as required.
• Perform additional responsibilities as assigned to support business needs.

Retail Area Manager – Training

• Greet and assist customers in a manner that models exemplary conduct to other staff.
• Make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
• Ensure that all health, safety, and security regulations are adhered to and required standards are met.
• Maintain adequate stock through efficient inventory management.
• Take inventory as scheduled and provide inventory reports.
• Increase sales, expand markets and promote business to meet given goals within provided guidelines.
• Verify invoices against packaging slips and track all expenditures.
• Make sure that merchandise is always presented neatly and that items are priced correctly.
• Make sound business decisions when buying large quantities with volume-based discounts.
• Provide management with required sales, staff, and other assigned productivity reports.
• Hold staff accountable for cash box deficits.
• Balance sales, print and record receipts as well as track revenue daily.
• Make bank deposits daily and reconcile bank statements.
• Contribute, coordinate and execute the process of ordering and receiving cannabis and accessories.
• Supervise all staff in the establishment and coordinate work to ensure productive operations at all hours.
• All other duties as assigned.

Retail Store Manager

• Motivate and inspire team members to be positive, friendly, knowledgeable, and hardworking
• Support SM and team members and provide positive and constructive feedback
• Support SM and all team members on work procedures and policies
• Follow written SOPs as changes to policy and/or regulations occur
• Be accessible and responsive to all team member's questions, suggestions, and concerns
• Strong ability to lead by example
• Utilize customer and team member feedback to improve the customer experience
• Track all employee and store sales daily to ensure optimal performance
• Maintain store compliance with all local, state and federal regulations
• Assist SM(s) with inventory, sales, and compliance audits
• Perform all daily opening and closing procedures
• Coordinate with management and senior leadership for inventory audits and reconciliations
• Ensure all expired/damaged/returned product is logged and disposed of according to regulations
• Comply with all HR policies, including confidentiality and non-disclosures
• Maintain a clean and organized work environment.

Assistant Store Manager

• Greet and assist customers in a manner that models exemplary conduct to other staff.
• Make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
• Ensure that all health, safety and security regulations are adhered to and required standards are met.
• Maintain adequate stock through efficient inventory management.
• Take inventory as scheduled and provide inventory reports.
• Increase sales, expand markets, and promote business to meet given goals within provided guidelines.
• Verify invoices against packaging slips and track all expenditures.
• Make sure that merchandise is always presented neatly and that items are priced correctly.
• Make sound business decisions when buying large quantities with volume based discounts.
• Provide management with required sales, staff and other assigned productivity reports.
• Hold staff accountable for cash box deficits.
• Balance sales, print and record receipts as well as track revenue daily.
• Make bank deposits daily and reconcile bank statements.
• Contribute, coordinate and execute the process of ordering and receiving cannabis and accessories
• Supervise all staff in the establishment and coordinate work to ensure productive operations at all hours.
• All other duties as assigned.

• Provide assistance to store management in supervising and facilitating the daily operations of the store.
• Oversee the responsibilities of the Store Manager in their absence.
• Assist in the delivery of key personnel management, such as interviews, promotions, performance reviews and disciplinary actions, only when requested.
• Provide direction, guidance and instruction to all store associates as required.
• Ensure store conditions are consistently upheld to established standards.
• Assist in creating weekly staffing schedules; ensuring staffing levels adequately meet business needs, only when requested.
• Liaise constantly with the various departments of the store to ensure information is conveyed properly and expectations are communicated.
• Greet and assist customers in a way that models exemplary conduct to other staff.
• Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members.
• Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary.
• Ensure that all health, safety and security regulations are adhered to and required standards are met
• Oversee and assist in inventory management.
• Other duties as required.

• Greet and assist customers in a manner that models exemplary conduct to other staff
• Make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution
• Ensure that all health, safety and security regulations are adhered to and required standards are met
• Maintain adequate stock through efficient inventory management
• Take inventory as scheduled and provide inventory reports
• Increase sales, expand markets, and promote business to meet given goals within provided guidelines
• Verify invoices against packaging slips and track all expenditures
• Make sure that merchandise is always presented neatly and that items are priced correctly
• Make sound business decisions when buying large quantities with volume based discounts
• Provide management with required sales, staff and other assigned productivity reports
• Hold staff accountable for cash box deficits
• Balance sales, print and record receipts as well as track revenue daily
• Make bank deposits daily and reconcile bank statements
• Contribute, coordinate and execute the process of ordering and receiving cannabis and accessories
• Supervise all staff in the establishment and coordinate work to ensure productive operations at all hours
• All other duties as assigned

• Friendly, knowledgeable and service-oriented advice to our customers
• Active selling and support in customers' purchasing decisions
• Handling point-of-sale transactions and ensuring accurate payments
• Merchandising, restocking and attractive product presentation
• Support with stock organization and inventory counts
• Participation in sales promotions and product displays
• Maintaining a clean, tidy and welcoming store appearance
• Adherence to internal procedures, quality standards, and safety and hygiene guidelines
• Close collaboration with the team and store management

Retail Sales Associate

Retail Store Manager – Leave of Absence Coverage

Retail Sales Associate

Retail Sales Associate

Retail Sales Associate

Retail Area Manager – Training

Retail Store Manager

Assistant Store Manager

Retail Store Manager

Retail Sales Associate

Retail Sales Associate

Assistant Store Manager

Retail Store Manager

Sales Associate, Part-time

Retail Store Manager