Retail Shift Leader

Canna Cabana

Retail Shift Leader supervising daily operations, staff, sales, customer service, and inventory for Canna Cabana cannabis stores.

Posted 8/19/2026part-timeCalgary • 🇨🇦 CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in retail operations, with a focus on sales achievement, customer service excellence, and effective team management. Proficient in adhering to health and safety regulations while ensuring compliance with company policies.

Highest-signal resume keywords

SellSafe CertificationCustomer Service SkillsSales Target AchievementTeam LeadershipInventory Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales OrientationInventory ManagementBasic Office Administration SkillsMicrosoft Office ProficiencyHealth and Safety Legislation Understanding

Soft Skills

Time ManagementEffective CommunicationTeamworkDiplomacyMotivational Skills

Certifications & Qualifications

SellSafe LicenseFirst Aid Certification

Industry Keywords

Retail IndustryCannabis IndustryCustomer Complaints ResolutionStore OperationsKPI Achievement

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Provide assistance to store management in supervising and facilitating the daily operations of the store
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Assist in the delivery of key personnel management when on shift and resolve customer service issues
Provide direction, guidance, and instruction to store associates as required
Ensure store conditions are consistently upheld to established standards
Assist in ensuring staffing levels adequately meet business needs when requested
Act as the sales and customer service leader/role model in the absence of SM/ASM
Greet and assist customers while modeling exemplary conduct
Ensure company policies and relevant legislation are consistently adhered to
Handle customer complaints and escalate them appropriately
Ensure health, safety, and security regulations and standards are met on shift
Achieve sales targets and store-level KPIs
Ensure employees on shift actively pursue sales goals
Oversee and assist in inventory management and remain accountable for inventory processes on shift

Requirements

What you’ll need

Must have valid SellSafe Certification
Completion of high school and college/CEGEP/vocational or technical training required
Demonstrated sales and service orientation required
Minimum of 2 years work experience in the retail industry required; cannabis industry preferred
A valid First Aid certification is considered an asset
Excellent time management and prioritizing skills required
Demonstrated ability to train and motivate staff required
Skills to monitor and lead by example as required
Basic office administration skills required
High level of proficiency with Microsoft Office productivity suite
Highly effective teamwork skills
Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
Strong customer service and troubleshooting skills
A well-defined sense of diplomacy
Excellent teamwork and team-building skills
Thorough understanding of applicable health and safety legislation
A professional, responsive, and positive work attitude is essential
Ability to work nights, holidays and weekends and different locations
SellSafe License is mandatory for working at any cannabis store

Benefits

Comp & perks

Significant opportunity for growth, experience and learning
Unlimited bonus earning potential