Retail Shift Leader

Canna Cabana

Part-time shift leader overseeing cannabis retail operations for Canna Cabana, Canada’s large cannabis retail chain. Supervising staff, customer service, sales KPIs, compliance, and inventory.

Posted 8/17/2026part-timeCalgary • 🇨🇦 CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in retail operations, with a focus on achieving sales targets, managing inventory, and ensuring compliance with health and safety regulations. Proficient in training and motivating staff while providing exceptional customer service.

Highest-signal resume keywords

Valid SellSafe CertificationRetail Industry ExperienceSales Target AchievementCustomer Service SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory ManagementSales ManagementCustomer Complaint ResolutionHealth and Safety ComplianceBasic Office Administration

Soft Skills

Time ManagementTeam-BuildingEffective CommunicationDiplomacyMotivational Leadership

Certifications & Qualifications

Valid SellSafe CertificationValid First Aid Certification

Industry Keywords

Retail OperationsCannabis IndustryCustomer ServiceStore ManagementKPI Achievement

About the role

Key responsibilities & impact

Assist store management in supervising and facilitating daily store operations
Oversee Store Manager responsibilities in the absence of the Store Manager or Assistant Store Manager
Assist with personnel management and resolve customer service issues during shifts
Direct, guide, and instruct store associates
Maintain store conditions according to established standards
Assist with staffing levels when requested
Lead sales and customer service in the absence of the Store Manager or Assistant Store Manager
Greet and assist customers while modeling exemplary conduct
Enforce company policies and relevant legislation
Handle and escalate customer complaints
Ensure health, safety, and security regulations and standards are met
Achieve sales targets and store-level KPIs
Ensure employees pursue sales goals
Oversee and assist with inventory management and shift inventory processes

Requirements

What you’ll need

Valid SellSafe Certification required
Completion of high school and college/CEGEP/vocational or technical training required
Minimum 2 years of retail industry work experience required; cannabis industry preferred
Valid First Aid certification considered an asset
Excellent time management and prioritization skills
Ability to train and motivate staff
Ability to monitor and lead by example
Basic office administration skills
High proficiency with Microsoft Office productivity suite
Effective teamwork skills
Ability to communicate verbally and in writing with individuals at all organizational levels
Strong customer service and troubleshooting skills
Diplomacy
Team-building skills
Understanding of applicable health and safety legislation
Professional, responsive, and positive work attitude
Ability to work nights, holidays, weekends, and at different locations

Benefits

Comp & perks

Significant opportunity for growth, experience and learning
Unlimited bonus earning potential