Retail Shift Leader

Canna Cabana

Retail Shift Leader overseeing daily operations at Canna Cabana, Canada’s cannabis retail chain. Supervising staff, customer service, sales targets, compliance, and inventory processes.

Posted 8/11/2026full-timeCalgary • 🇨🇦 CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in retail operations, ensuring compliance with health and safety regulations while achieving sales targets. Proficient in staff training, customer service excellence, and effective communication across all organizational levels.

Highest-signal resume keywords

Valid SellSafe CertificationRetail Industry ExperienceSales Target AchievementCustomer Service SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory ManagementSales Goal PursuitBasic Office AdministrationHealth and Safety Legislation KnowledgeTime Management

Soft Skills

Team-Building SkillsEffective TeamworkDiplomacyMotivational LeadershipPositive Work Attitude

Certifications & Qualifications

Valid SellSafe CertificationValid First Aid Certification

Industry Keywords

Retail OperationsCustomer ServiceCannabis IndustryStore ManagementKPI Achievement

About the role

Key responsibilities & impact

Assist store management in supervising and facilitating daily store operations
Oversee Store Manager responsibilities in the absence of the Store Manager or Assistant Store Manager
Assist with personnel management and resolve customer service issues as needed
Provide direction, guidance, and instruction to store associates
Ensure store conditions meet established standards
Assist with staffing levels when requested
Act as sales and customer service leader and role model when management is absent
Greet and assist customers while modeling exemplary conduct
Ensure company policies and relevant legislation are followed
Handle and escalate customer complaints appropriately
Ensure health, safety, and security regulations and standards are met on shift
Achieve sales targets and store-level KPIs
Ensure employees actively pursue sales goals
Oversee and assist with inventory management and remain accountable for inventory processes on shift

Requirements

What you’ll need

Valid SellSafe Certification required
Completion of high school and college/CEGEP/vocational or technical training required
Demonstrated sales and service orientation
Minimum 2 years of retail industry work experience required; cannabis industry preferred
Valid First Aid certification considered an asset
Excellent time management and prioritization skills
Ability to train and motivate staff
Ability to monitor and lead by example
Basic office administration skills
High proficiency with Microsoft Office productivity suite
Effective teamwork skills
Ability to communicate verbally and in writing with individuals at all organizational levels
Strong customer service and troubleshooting skills
Diplomacy
Team-building skills
Thorough understanding of applicable health and safety legislation
Professional, responsive, and positive work attitude
Ability to work nights, holidays, weekends, and at different locations

Benefits

Comp & perks

Unlimited bonus earning potential
Opportunity to work for a growing company positioned to become a globally recognized cannabis brand
Significant opportunity for growth, experience and learning