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Retail Shift Leader
Canna CabanaRetail Shift Leader overseeing daily operations, sales, staff, and inventory at Canna Cabana, Canada's cannabis retail chain. Supporting store management at the Banff Avenue location.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in retail operations, with a focus on achieving sales targets and maintaining high customer service standards. Proficient in staff training, inventory management, and compliance with health and safety regulations.
Highest-signal resume keywords
SellSafe CertificationRetail Industry ExperienceSales Target AchievementCustomer Service SkillsMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Inventory ManagementSales OrientationOffice Administration SkillsHealth and Safety Legislation KnowledgeTroubleshooting Skills
Soft Skills
Time ManagementTeamwork SkillsEffective CommunicationMotivational SkillsDiplomacy
Certifications & Qualifications
SellSafe CertificationFirst Aid Certification
Industry Keywords
Retail OperationsCustomer ServiceSales GoalsKPI AchievementCannabis Industry Experience
About the role
Key responsibilities & impact- Assist store management in supervising and facilitating daily store operations
- Oversee Store Manager responsibilities in the absence of the Store Manager or Assistant Store Manager
- Assist with personnel management and resolve customer service issues while on shift
- Provide direction, guidance, and instruction to store associates
- Maintain store conditions according to established standards
- Assist with staffing levels when requested
- Act as sales and customer service leader and role model when management is absent
- Greet and assist customers while modeling exemplary conduct
- Enforce company policies and relevant legislation
- Handle and escalate customer complaints as appropriate
- Ensure health, safety, and security regulations and standards are met
- Achieve sales targets and store-level KPIs
- Ensure employees actively pursue sales goals
- Oversee and assist with inventory management and be accountable for on-shift inventory processes
Requirements
What you’ll need- Must have valid SellSafe Certification
- Completion of high school and college/CEGEP/vocational or technical training required
- Demonstrated sales and service orientation
- Minimum of 2 years work experience in the retail industry required; cannabis industry preferred
- Valid First Aid certification considered an asset
- Excellent time management and prioritizing skills
- Ability to train and motivate staff
- Basic office administration skills
- High level of proficiency with Microsoft Office productivity suite
- Highly effective teamwork skills
- Able to communicate effectively verbally and in writing with individuals at all organizational levels
- Strong customer service and troubleshooting skills
- Well-defined sense of diplomacy
- Excellent teamwork and team-building skills
- Thorough understanding of applicable health and safety legislation
- Professional, responsive, and positive work attitude
- Ability to work nights, holidays, weekends, and at different locations
Benefits
Comp & perks- Unlimited bonus earning potential
- Significant opportunity for growth, experience and learning
- Part-time, permanent employment opportunity