Retail Shift Leader

Canna Cabana

Retail Shift Leader supervising daily operations at Canna Cabana, Canada’s cannabis retail chain. Leading staff, customer service, sales targets, compliance, and inventory on shift.

Posted 8/12/2026full-timeSaskatoon • 🇨🇦 CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in retail operations, with a focus on achieving sales targets and ensuring compliance with health and safety regulations. Proficient in training and motivating staff while providing exceptional customer service.

Highest-signal resume keywords

CannaSell SK CertificationRetail Industry ExperienceSales Target AchievementCustomer Service SkillsFirst Aid Certification

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Inventory ManagementBasic Office Administration SkillsSales and Service OrientationHealth and Safety Legislation KnowledgeMicrosoft Office Proficiency

Soft Skills

Time ManagementTeam-Building SkillsEffective CommunicationDiplomacy SkillsMotivational Leadership

Certifications & Qualifications

CannaSell SK CertificationFirst Aid Certification

Industry Keywords

Retail OperationsCustomer ServiceCannabis Industry ExperienceSales GoalsCriminal Background Check

About the role

Key responsibilities & impact

Provide assistance to store management in supervising and facilitating the daily operations of the store
Oversee Store Manager responsibilities in the absence of the Store Manager or Assistant Store Manager
Assist with personnel management and resolve customer service issues during shifts
Provide direction, guidance, and instruction to store associates
Ensure store conditions meet established standards
Assist with staffing levels when requested
Act as the sales and customer service leader and role model in the absence of store management
Greet and assist customers while modeling exemplary conduct
Ensure company policies and relevant legislation are followed
Handle and escalate customer complaints as appropriate
Ensure health, safety, and security regulations and standards are met on shift
Achieve sales targets and store-level KPIs
Ensure employees actively pursue sales goals
Oversee and assist with inventory management and shift inventory processes
Perform other duties as required

Requirements

What you’ll need

Must already have, or be able to quickly obtain, CannaSell SK certification before first day of work
Completion of high school and College/CEGEP/vocational or technical training required
Demonstrated sales and service orientation
Clean Criminal Background Check required before start date
Minimum of 2 years of retail industry work experience; cannabis industry experience preferred
Valid First Aid certification considered an asset
Excellent time management and prioritizing skills
Ability to train and motivate staff
Ability to monitor and lead by example
Ability to work any shift based on business needs, Monday to Sunday
Ability to work nights, holidays, weekends, and at different locations
Basic office administration skills
High proficiency with Microsoft Office productivity suite
Effective teamwork skills
Effective verbal and written communication with individuals at all organizational levels
Strong customer service and troubleshooting skills
Diplomacy skills
Team-building skills
Thorough understanding of applicable health and safety legislation
Professional, responsive, and positive work attitude
Must be 19 years of age or older, as indicated by the cannabis-use notice

Benefits

Comp & perks

Significant opportunity for growth, experience and learning
Unlimited bonus earning potential
Employee referral program eligibility