Campus Life & Style

Supervisor

• Lead and mentor a high-performing maintenance team, fostering accountability, professionalism, and teamwork.
• Provide ongoing training and guidance to maintenance staff.
• Promote a culture of safety, quality workmanship, and exceptional service.
• Ensure timely, professional resolution of service requests.
• Oversee all building systems including HVAC, plumbing, fire protection, and general repairs.
• Implement and manage all preventive maintenance and safety programs.
• Conduct regular inspections of buildings, units, common areas, and grounds to ensure safety, cleanliness, and functionality.
• Maintain all mechanical systems and equipment (e.g., boilers, water heaters, HVAC units) in good working order.
• Respond to emergencies and participate in emergency preparedness planning.
• Supervise and support unit turns, ensuring work is completed on schedule and to high standards.
• Coordinate and oversee all vendor and contractor work; obtain bids and negotiate pricing when needed.
• Accurately complete and maintain work order documentation and inspection reports.
• Support the General Manager in maintaining occupancy above 99% and collections above 99%.
• Assist with the creation and management of property and capital budgets.
• Identify and implement cost-saving initiatives and revenue-generating opportunities (e.g., resident bill-backs).
• Track and manage maintenance spending, ensuring alignment with budget goals.
• Partner with the Regional Facilities Manager to monitor capital projects and long-term maintenance planning.
• Foster strong resident relationships through timely, courteous service and proactive communication.
• Report any resident issues or concerns to the General Manager promptly.
• Help build positive relationships with university partners, local officials, neighbors, and vendors.
• Represent Campus Life & Style’s brand and culture in all interactions.

Service Supervisor – Multifamily

Manager

• Support the Property Manager in cultivating a motivated, high-performing team.
• Lead by example through professional communication, integrity, and a results-driven mindset.
• Promote a friendly, service-oriented office environment that prioritizes resident satisfaction.
• Drive leasing efforts to achieve and maintain target occupancy (goal: 99%).
• Implement and monitor leasing goals, renewal programs, and resident retention strategies.
• Conduct outreach marketing on campus and with local businesses.
• Build and maintain positive relationships with residents, staff, university contacts, and the broader community.
• Maintain accurate and up-to-date records in property management software.
• Assist in achieving NOI targets through effective leasing and cost management.

Leasing Manager

• Our Assistant General Manager are customer-centric mindset individuals, who are team builders and leaders who provides support, mentorship and direction to ensure a high level of Employee and Resident engagement.
• Must be prepaid to act as General Manager in their absence.
• Provides leadership for the Community by setting a Service Excellence standard and inspiring the teams to achieve it.
• Promote harmonious relations among residents, parents, staff, and surrounding community, while enforcing company policies and standards.
• Assist the General Manager with the training, coaching, development and leadership of exceptional team members.
• Assist Manager as needed to coordinate, schedule, and supervise activities of all contracted services, including, but not limited to: pest exterminators, trash collectors, landscaping, snow removal, turn contractors, and major repair contractors.
• Prepare, respond and advise on all community aspects including market, physical condition, policies, procedures and onsite emergencies with partner departments.
• Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting.
• Responsible for a safe experience for employees, residents and guests by overseeing curb appeal, common areas and preventative maintenance.
• Regularly inspect grounds, interior and resident amenities / general common areas to ensure that the facilities comply with all codes and company standards.
• Maintain occupancy at or above 99% and collections at or above 98% of potential income.
• Perform lease processing and administration, to ensure accuracy of property management software.
• Oversee collections efforts at the property, in order to keep delinquencies under 2% of income.
• Responsible for timely submissions of all necessary paperwork for invoicing, payroll, hiring, etc.

Assistant General Manager

General

• Deliver first-class customer service to prospects and residents.
• Handle resident requests promptly and professionally.
• Create a welcoming and professional office environment.
• Assist with maintaining and improving property curb appeal and cleanliness.
• Support Managers in developing and executing annual marketing plans.
• Conduct daily follow-ups with all prospects and close leases.
• Maintain up-to-date knowledge of the property and competitive market.
• Collaborate with Managers to meet occupancy targets.
• Ensure office and common areas are clean and professional.
• Assist team members and support after-hours emergencies as needed.
• Ensure all online presence is current and engaging.
• Assist in planning and managing resident functions and community events.
• Network with local housing professionals to stay informed of market trends.

Leasing Professional

Office Assistant

• Provide administrative support to property managers
• Handle incoming phone calls, respond to tenant inquiries, and route calls
• Welcome tenants, vendors, and prospective tenants; provide information
• Draft, proofread, and distribute emails, letters, and notices
• Order and manage office supplies
• Enter and update data in property management software
• Address tenant questions and concerns
• Schedule meetings, showings, and maintenance appointments
• Receive and process maintenance requests
• Maintain organized records of tenant leases and other documents
• Assist with the creation of reports related to property management
• Assist with lease renewals, applications, and move-ins/outs
• Schedule and follow up on property maintenance

Assistant

• Provide first-class customer service to prospects and residents
• Responsible for cleaning all vacated units to prepare them for lease and move-in
• Assist in keeping the property grounds clean by picking up trash
• Ensure the property is clean, maintained, and safe for residents, prospects, employees, and visitors at all times
• Identify and address potential situations that could cause liability to the property or management company
• Assess the physical condition of properties and recommend improvements to enhance curb appeal
• Complete all work orders timely, professionally, and courteously
• Maintain an organized and safe maintenance shop and storage areas at all times
• Ensure all exterior lighting is functional and adequate for community safety
• Follow all applicable codes, legal requirements, OSHA standards, and compliance statutes

Maintenance Assistant

• Provides support, mentorship and direction to ensure a high level of Employee and Resident engagement.
• Provides leadership for the Community by setting a Service Excellence standard and inspiring the teams to achieve it.
• Promote harmonious relations among residents, parents, staff, and surrounding community, while enforcing company policies and standards.
• Assist the General Manager with the training, coaching, development and leadership of exceptional team members.
• Assist Manager as needed to coordinate, schedule, and supervise activities of all contracted services.
• Prepare, respond and advise on all community aspects including market, physical condition, policies, procedures and onsite emergencies.
• Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting.
• Regularly inspect grounds, interior and resident amenities / general common areas to ensure that the facilities comply with all codes and company standards.
• Maintain occupancy at or above 99% and collections at or above 98% of potential income.
• Assist Manager to oversee monthly reports, budget targets, and variance reports as needed.

• Assist with maintaining and improving property curb appeal and cleanliness.
• Support Managers in developing and executing annual marketing plans, ensuring all potential marketing avenues are utilized effectively.
• Conduct consistent daily follow-up with all prospects; identify obstacles and actively work to close leases.
• Maintain up-to-date, thorough product knowledge of the property and competitive market through research and networking.
• Collaborate with Managers to establish, implement, and monitor leasing goals and renewal programs to meet occupancy targets.
• Keep the office, common areas, grounds, and model units clean and professional at all times.
• Provide support by filling in for other team members and assist with after-hours emergencies as needed.
• Ensure all online presence—including website, listing sites, social media, and marketing materials—are current, professional, and engaging.
• Monitor digital platforms regularly and promptly report any issues or opportunities for improvement to management.
• Assist Managers in planning, advertising, and managing resident functions and community events.
• Coordinate on-campus advertising events and build partnerships with schools and student organizations.
• Actively network with local student housing professionals and competitors to stay informed of market trends and build collaborative relationships.
• Promote and maintain positive relations with residents, parents, staff, and the broader community while enforcing company policies and standards.
• Ensure property management software is accurate and up to date.
• Perform lease processing, administration, and other related administrative tasks as required.

• Provides leadership for the Community by setting a Service Excellence standard and inspiring the teams to achieve it.
• Promote harmonious relations among residents, parents, staff, and the surrounding community, while enforcing company policies and standards.
• Assist the General Manager with the training, coaching, development and leadership of exceptional team members.
• Assist Manager as needed to coordinate, schedule, and supervise activities of all contracted services.
• Prepare, respond and advise on all community aspects, including market, physical condition, policies, procedures, and onsite emergencies with partner departments.
• Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting.
• Regularly inspect grounds, interior and resident amenities to ensure that the facilities comply with all codes and company standards.
• Oversee collections efforts at the property, in order to keep delinquencies under 2% of income.
• Achieve the highest possible net operating income (NOI) through the implementation of effective cost control and revenue improvement efforts.

Assistant General Manager, Leasing

• Provides leadership for the Community by setting a Service Excellence standard and inspiring the teams to achieve it.
• Promote harmonious relations among residents, parents, staff, and the surrounding community, while enforcing company policies and standards.
• Assist the General Manager with the training, coaching, development and leadership of exceptional team members.
• Assist Manager as needed to coordinate, schedule, and supervise activities of all contracted services.
• Prepare, respond and advise on all community aspects, including market, physical condition, policies, procedures, and onsite emergencies with partner departments.
• Deliver legal and resident notices and files evictions in compliance with current policy and local ordinances.
• Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting.
• Responsible for a safe experience for employees, residents and guests by overseeing curb appeal, common areas and preventative maintenance.
• Regularly inspect grounds, interior and resident amenities / general common areas to ensure that the facilities comply with all codes and company standards.
• Coordinate work orders with appropriate staff or vendors to ensure requests are being met on time, necessary communication is sent to residents and customer satisfaction remains high.
• Maintain occupancy at or above 99% and collections at or above 98% of potential income.
• Perform lease processing and administration, to ensure accuracy of property management software.
• Perform regular audits of property management software and leases as needed.
• Oversee collections efforts at the property, in order to keep delinquencies under 2% of income.
• Achieve the highest possible net operating income (NOI) through the implementation of effective cost control, revenue improvement efforts; and effective budget management.
• Assist Manager to oversee monthly reports, budget targets, and variance reports as needed.
• Responsible for timely submissions of all necessary paperwork for invoicing, payroll, hiring, etc.
• Manage all customer sales interactions, both personally and through directing team members in alignment with company standards.
• Manage the successful execution of customer experience initiatives, engagement initiatives and additional marketing opportunities.
• Manage promotional material and property incentives meeting marketing and concession budget.
• Provide expert direction on sales and revenue goals by partnering with the Centralized Sales Team and lead other team members to achieve them.
• Assist with attracting candidates both on and off campus, hiring new team members and improving employee retention.

• Staff Development & Leadership: Build, lead, and develop a high-performing team that embodies the values and culture of CL&S.
• Foster a collaborative, positive, and professional environment for both staff and residents.
• Oversee daily operations, including leasing, maintenance, customer service, and vendor management.
• Maintain occupancy rates at or above 99% and collections at or above 98% of potential income.
• Lead the development and execution of an annual marketing plan and track daily/weekly leasing goals.

General Manager

• Build, lead, and develop a high-performing team that embodies the values and culture of CL&S.
• Oversee daily operations, including leasing, maintenance, customer service, and vendor management.
• Maximize Net Operating Income (NOI) through proactive cost control, revenue generation, and strategic budgeting.
• Lead the development and execution of an annual marketing plan and track daily/weekly leasing goals.

Marketing

• Develop and execute weekly, monthly, and annual marketing plans to drive qualified traffic, coordinating closely with local teams and utilizing available resources and staffing.
• Collaborate with local managers to establish and nurture key relationships with university officials, business partners, residents, and other gatekeepers to generate marketing opportunities.
• Manage third-party marketing and leasing tools/resources and regularly review and update marketing messages and offers to optimize lead generation.
• Maintain detailed market source lists within Entrata, tracking which sources drive the most traffic.
• Set, implement, and monitor leasing goals and renewal programs to meet occupancy targets; motivate leasing teams with creative goal boards, contests, and rewards in partnership with management.
• Lead training initiatives focused on sales process improvements such as curb appeal, tour path optimization, sales techniques, follow-up strategies, and effective use of leasing tools.
• Support Managers in maintaining positive reputations and strong relationships with schools and local communities.
• Collaborate closely with Leasing Managers, Regional Marketing Specialists, General Managers, and Regional Directors to ensure smooth coordination of marketing and leasing initiatives.
• Assist with projects and initiatives as directed by supervisors.

Regional Marketing and Leasing Specialist

• Be the face of our community, delivering exceptional customer service
• Drive leasing performance and support team development
• Cultivate a motivated, high-performing team
• Promote a friendly, service-oriented office environment
• Implement and monitor leasing goals, renewal programs, and resident retention strategies
• Conduct outreach marketing on campus and with local businesses
• Deliver first-class service to residents, prospects, and parents
• Maintain accurate records in property management software
• Process leases and administrative paperwork efficiently
• Assist in achieving NOI targets through effective leasing and cost management

• Oversee day-to-day operations, team development, financial performance, and strategic planning.
• Build, lead, and develop a high-performing team that embodies the values and culture of CL&S.
• Implement and refine systems and procedures to drive operational efficiency and reduce costs.
• Maintain occupancy rates at or above 99% and collections at or above 98% of potential income.
• Maximize Net Operating Income (NOI) through proactive cost control, revenue generation, and strategic budgeting.
• Lead the development and execution of an annual marketing plan and track daily/weekly leasing goals.