Assistant General Manager

Campus Life & Style

Assistant General Manager at CLS Living providing leadership and support for high employee and resident engagement. Overseeing property administration and financial performance in student/multi-family housing.

Posted 6/19/2026full-timeIowa City • Iowa • 🇺🇸 United StatesJunior💰 $23 - $25 per hourWebsite

About the role

Key responsibilities & impact

Provides leadership for the Community by setting a Service Excellence standard and inspiring the teams to achieve it.
Promote harmonious relations among residents, parents, staff, and the surrounding community, while enforcing company policies and standards.
Assist the General Manager with the training, coaching, development and leadership of exceptional team members.
Assist Manager as needed to coordinate, schedule, and supervise activities of all contracted services.
Prepare, respond and advise on all community aspects, including market, physical condition, policies, procedures, and onsite emergencies with partner departments.
Deliver legal and resident notices and files evictions in compliance with current policy and local ordinances.
Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting.
Responsible for a safe experience for employees, residents and guests by overseeing curb appeal, common areas and preventative maintenance.
Regularly inspect grounds, interior and resident amenities / general common areas to ensure that the facilities comply with all codes and company standards.
Coordinate work orders with appropriate staff or vendors to ensure requests are being met on time, necessary communication is sent to residents and customer satisfaction remains high.
Maintain occupancy at or above 99% and collections at or above 98% of potential income.
Perform lease processing and administration, to ensure accuracy of property management software.
Perform regular audits of property management software and leases as needed.
Oversee collections efforts at the property, in order to keep delinquencies under 2% of income.
Achieve the highest possible net operating income (NOI) through the implementation of effective cost control, revenue improvement efforts; and effective budget management.
Assist Manager to oversee monthly reports, budget targets, and variance reports as needed.
Responsible for timely submissions of all necessary paperwork for invoicing, payroll, hiring, etc.
Manage all customer sales interactions, both personally and through directing team members in alignment with company standards.
Manage the successful execution of customer experience initiatives, engagement initiatives and additional marketing opportunities.
Manage promotional material and property incentives meeting marketing and concession budget.
Provide expert direction on sales and revenue goals by partnering with the Centralized Sales Team and lead other team members to achieve them.
Assist with attracting candidates both on and off campus, hiring new team members and improving employee retention.

Requirements

What you’ll need

A Bachelor degree; or 1 years’ experience in the student/multi-family housing industry; or equivalent combination of education and experience.
Proficiency in Microsoft Outlook, Word, and Excel and Property Management software (Entrata).
Working knowledge of market rate and LIHTC programs and Fair Housing Laws and EEO Laws.

Benefits

Comp & perks

Generous paid time off
401(k) matching
Health, Dental and Vision
Employee assistance program
Flexible spending account
Health savings account
Life insurance
Parental leave
Professional development assistance
Relocation assistance
Unparalleled company culture
Opportunities for growth and advancement
Fun and flexible work environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

property managementlease processingbudget managementauditingaccounts receivablescustomer sales interactionscost controlrevenue improvementmarket analysiscompliance

Soft Skills

leadershipteam developmentcommunicationcustomer satisfactionproblem-solvingrelationship managementtrainingcoachingorganizational skillsinspiration

Certifications

Bachelor's degree