Campus Life & Style

Manager

• Provides support, mentorship and direction to ensure a high level of Employee and Resident engagement.
• Provides leadership for the Community by setting a Service Excellence standard.
• Promotes harmonious relations among residents, staff, and surrounding community.
• Assists the General Manager with the training, coaching, and development of exceptional team members.
• Responsible for safety and maintenance of facilities, ensuring compliance with codes and standards.
• Maintains occupancy and collection targets, oversees financial reporting, administration, and audits.
• Manages customer sales interactions and executes customer experience initiatives.

Assistant General Manager – Leasing

• Serve as a customer-focused leader, responsible for overseeing day-to-day operations, team development, financial performance, and strategic planning.
• Build, lead, and develop a high-performing team that embodies the values and culture of CL&S.
• Oversee daily operations, including leasing, maintenance, customer service, and vendor management.
• Maintain occupancy rates at or above 99% and collections at or above 98% of potential income.
• Lead the development and execution of an annual marketing plan and track daily/weekly leasing goals.
• Plan and execute resident events to foster community engagement and satisfaction.

General Manager

• Deliver exceptional customer service and create a positive atmosphere for residents.
• Drive leasing performance and support team development.
• Conduct outreach marketing and maintain knowledge of property and competitors.
• Ensure marketing materials are current and professional.
• Coordinate resident events and build community relationships.
• Maintain accurate records and support property administration.
• Assist in achieving financial performance targets and cost management.

Leasing Manager

• Support the Property Manager in cultivating a motivated, high-performing team.
• Promote a friendly, service-oriented office environment that prioritizes resident satisfaction.
• Drive leasing efforts to achieve and maintain target occupancy (goal: 99%).
• Actively conduct outreach marketing on campus and with local businesses.
• Maintain in-depth knowledge of the property and local competitors through regular market research.
• Deliver first-class service to residents, prospects, and parents.
• Build and maintain positive relationships with residents, staff, university contacts, and the broader community.
• Process leases and administrative paperwork efficiently and accurately.
• Support rent collection efforts to meet or exceed a 98% collection rate.

Analyst

• Review monthly utility billing data for accuracy and completeness across multiple communities.
• Identify discrepancies, unusual charges, or billing variances, and assist in resolving them.
• Support the processing of resident utility charges and account adjustments when needed.
• Assist with reviewing and reconciling past-due balances or unapplied payments.
• Partner with on-site teams to research and resolve utility billing questions.
• Assist with billing inquiries related to move-ins, move-outs, and resident account activity.
• Provide timely research and support to ensure a positive resident experience.
• Work with third-party utility vendors to investigate billing discrepancies or account issues.
• Monitor utility billing trends and identify opportunities for improved accuracy or efficiency.
• Help improve and maintain documentation for utility billing processes and procedures.

Utility Analyst

• Deliver exceptional customer service and help create a positive atmosphere for residents.
• Support team development and drive leasing performance.
• Cultivate a motivated, high-performing team with professional communication and integrity.
• Drive leasing efforts to achieve and maintain target occupancy.
• Conduct outreach marketing and support marketing plan execution.
• Foster positive relationships with residents, staff, and community.
• Maintain accurate records in property management software.
• Assist in achieving revenue targets through effective leasing and cost management.

Community Manager

• Serve as a customer-focused leader, overseeing day-to-day operations, team development, financial performance, and strategic planning.
• Build, lead, and develop a high-performing team that embodies the values and culture of CLS Living.
• Drive team to achieve performance indicators, offering feedback to underperforming associates, and managing disciplinary actions in collaboration with HR.
• Manage the client/owner relationship by meeting with owners, conducting property tours, providing updates, and responding to owner requests.
• Maintain occupancy at/or above 95% and collections at/or above 95% of potential income, or in accordance with the approved operating budget.
• Lead the development and execution of an annual marketing plan and track daily/weekly leasing goals.
• Plan and execute resident events to foster community engagement and satisfaction.

Bookkeeper

• Assist with daily financial transactions and data entry.
• Process accounts payable and help ensure timely vendor payments.
• Support accounts receivable functions, including posting rent payments.
• Assist with bank reconciliations.
• Help prepare monthly financial reports.
• Support month-end close processes.
• Maintain organized and accurate financial records.
• Assist in preparing monthly reporting packages.
• Help track expenses and support basic budget reporting.
• Ensure documentation is maintained in compliance with company policies.
• Provide support during audits and year-end processes.
• Partner with onsite management and accounting leadership.
• Work closely with the Corporate Controller and property accounting team on special projects.
• Provide financial and administrative support to property teams.
• Take on additional responsibilities as assigned to support professional growth.

• Build, lead, and develop a high-performing team that embodies the values and culture of CL&S.
• Oversee daily operations, including leasing, maintenance, customer service, and vendor management.
• Maintain occupancy rates at or above 99% and collections at or above 98% of potential income.
• Lead the development and execution of an annual marketing plan and track daily/weekly leasing goals.

Property Manager

Marketing

• Develop and execute weekly, monthly, and annual marketing plans to drive qualified traffic and occupancy across a portfolio of multifamily communities, including stabilized assets and new construction lease-ups.
• Lead and support new development multifamily lease-ups, building and executing strategic marketing and leasing plans from pre-leasing through stabilization.
• Collaborate with local management to establish, maintain, and strengthen relationships with universities, corporate housing partners, local businesses, residents, and other key stakeholders to create strategic marketing opportunities.
• Manage and optimize third-party multifamily marketing and leasing platforms (ILS, digital advertising, reputation management, and social media), regularly reviewing and refreshing messaging, campaigns, and offers to maximize lead generation and conversion performance.
• Maintain accurate and detailed market source tracking within Entrata, analyzing traffic, lease-up velocity, and conversion metrics to identify high-performing traffic sources and adjust strategies accordingly.
• Establish, implement, and track aggressive leasing goals, occupancy targets, pre-leasing benchmarks, and renewal strategies aligned with multifamily operational objectives.
• Lead and deliver advanced leasing and sales training initiatives focused on closing techniques, objection handling, tour excellence, follow-up discipline, curb appeal standards, and effective use of leasing technology.
• Support Property Managers and Regional Managers in maintaining strong reputations and market positioning within competitive multifamily submarkets.
• Analyze market surveys, competitor pricing, absorption trends, and lease-up pacing to provide strategic recommendations that support revenue growth and NOI performance.
• Partner closely with Leasing Managers, Regional Marketing Specialists, General Managers, Regional Directors, and Operations leaders to ensure seamless execution of marketing and leasing initiatives across both conventional multifamily and student housing communities.
• Assist with due diligence, repositioning strategies, new acquisitions, and other corporate multifamily initiatives as assigned.

Regional Marketing, Leasing Specialist

• Build, lead, and develop a high-performing team that embodies the values and culture of CL&S.
• Foster a collaborative, positive, and professional environment for both staff and residents.
• Oversee daily operations, including leasing, maintenance, customer service, and vendor management.
• Maintain occupancy rates at or above 99% and collections at or above 98% of potential income.
• Lead the development and execution of an annual marketing plan and track daily/weekly leasing goals.

Account Manager

• Support the General Manager in building a high-performing, motivated, and professional team.
• Contribute to a positive, collaborative office environment that delivers exceptional customer service to prospects and residents.
• Help implement and improve systems, procedures, and standards to enhance operational efficiency and reduce expenses.
• Maintain open and effective communication with the General Manager to support smooth property operations.
• Assist with any additional duties as needed to support the team and property success.
• Support efforts to build and maintain strong relationships with the school, community organizations, and local businesses.
• Participate in local outreach efforts, including on-campus and community events, to boost awareness and leasing performance.
• Collaborate with the Leasing Manager and team to ensure all marketing opportunities are fully leveraged.
• Maintain property occupancy at or above 99% and ensure collections are at or above 98% of potential income.
• Support NOI goals through diligent cost control, income generation efforts, and strong budget oversight.
• Provide first-class service to residents, prospects, parents, and community partners.

• Build, lead, and develop a high-performing team that embodies the values and culture of CL&S.
• Oversee daily operations, including leasing, maintenance, customer service, and vendor management.
• Maintain occupancy rates at or above 99% and collections at or above 98% of potential income.
• Lead the development and execution of an annual marketing plan and track daily/weekly leasing goals.
• Ensure compliance with all legal, regulatory, and company policies.

• Provides leadership for the Community by setting a Service Excellence standard and inspiring the teams to achieve it.
• Promote harmonious relations among residents, parents, staff, and surrounding community, while enforcing company policies and standards.
• Assist the General Manager with the training, coaching, development and leadership of exceptional team members.
• Prepare, respond and advise on all community aspects including market, physical condition, policies, procedures and onsite emergencies with partner departments.
• Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting.
• Responsible for a safe experience for employees, residents and guests by overseeing curb appeal, common areas and preventative maintenance.
• Perform lease processing and administration, to ensure accuracy of property management software.
• Manage the successful execution of customer experience initiatives, engagement initiatives and additional marketing opportunities.