Campus Life & Style

Manager

• Build, lead, and develop a high-performing team that embodies the values and culture of CL&S.
• Oversee daily operations, including leasing, maintenance, customer service, and vendor management.
• Maximize Net Operating Income (NOI) through proactive cost control, revenue generation, and strategic budgeting.
• Lead the development and execution of an annual marketing plan and track daily/weekly leasing goals.

General Manager

Marketing

• Develop and execute weekly, monthly, and annual marketing plans to drive qualified traffic, coordinating closely with local teams and utilizing available resources and staffing.
• Collaborate with local managers to establish and nurture key relationships with university officials, business partners, residents, and other gatekeepers to generate marketing opportunities.
• Manage third-party marketing and leasing tools/resources and regularly review and update marketing messages and offers to optimize lead generation.
• Maintain detailed market source lists within Entrata, tracking which sources drive the most traffic.
• Set, implement, and monitor leasing goals and renewal programs to meet occupancy targets; motivate leasing teams with creative goal boards, contests, and rewards in partnership with management.
• Lead training initiatives focused on sales process improvements such as curb appeal, tour path optimization, sales techniques, follow-up strategies, and effective use of leasing tools.
• Support Managers in maintaining positive reputations and strong relationships with schools and local communities.
• Collaborate closely with Leasing Managers, Regional Marketing Specialists, General Managers, and Regional Directors to ensure smooth coordination of marketing and leasing initiatives.
• Assist with projects and initiatives as directed by supervisors.

Regional Marketing and Leasing Specialist

• Be the face of our community, delivering exceptional customer service
• Drive leasing performance and support team development
• Cultivate a motivated, high-performing team
• Promote a friendly, service-oriented office environment
• Implement and monitor leasing goals, renewal programs, and resident retention strategies
• Conduct outreach marketing on campus and with local businesses
• Deliver first-class service to residents, prospects, and parents
• Maintain accurate records in property management software
• Process leases and administrative paperwork efficiently
• Assist in achieving NOI targets through effective leasing and cost management

Leasing Manager

• Oversee day-to-day operations, team development, financial performance, and strategic planning.
• Build, lead, and develop a high-performing team that embodies the values and culture of CL&S.
• Implement and refine systems and procedures to drive operational efficiency and reduce costs.
• Maintain occupancy rates at or above 99% and collections at or above 98% of potential income.
• Maximize Net Operating Income (NOI) through proactive cost control, revenue generation, and strategic budgeting.
• Lead the development and execution of an annual marketing plan and track daily/weekly leasing goals.

Business Development Rep

• Coordinate tactics to achieve company goals and growth objectives
• Underwrite new management opportunities to ensure sound and mutually beneficial business terms including rent rolls, operating statements, capital budgeting, and NOI projections
• Analyze target markets, growth opportunities, and asset potential using industry data sources, market trends, competitor analysis, and enrollment metrics
• Create stabilized pro forma budgets and income & expense projections
• Prepare comprehensive market surveys and rental rate evaluations
• Maintain a financial and operational database for internal tracking
• Identify value-add opportunities and recommend strategic initiatives
• Assist with underwriting and due diligence for acquisitions or new management contracts
• Support KPI development and tracking
• Conduct competitive analysis of property interiors, amenities, and resident services
• Provide analysis of property staffing, payroll, and operational programming (utilities, trash, internet, etc.)
• Identify potential business development contacts and coordinate outreach
• Review and analyze T12s and provide side-by-side comparisons
• Prepare presentations and reporting materials (PowerPoint proficiency required)
• Additional duties as assigned.

Business Development Analyst

• Provide leadership for the Community by setting a Service Excellence standard and inspiring the teams to achieve it.
• Promote harmonious relations among residents, parents, staff, and the surrounding community, while enforcing company policies and standards.
• Assist the General Manager with the training, coaching, development, and leadership of exceptional team members.
• Assist Manager as needed to coordinate, schedule, and supervise activities of all contracted services.
• Prepare, respond and advise on all community aspects including market, physical condition, policies, procedures and onsite emergencies with partner departments.
• Deliver legal and resident notices and files evictions in compliance with current policy and local ordinances.
• Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting.
• Responsible for a safe experience for employees, residents, and guests by overseeing curb appeal, common areas, and preventative maintenance.
• Regularly inspect grounds, interior, and resident amenities / general common areas to ensure that the facilities comply with all codes and company standards.
• Ensure requests are being met on time, necessary communication is sent to residents, and customer satisfaction remains high.
• Maintain occupancy at or above 99% and collections at or above 98% of potential income.
• Perform lease processing and administration to ensure accuracy of property management software.
• Oversee collections efforts at the property, in order to keep delinquencies under 2% of income.
• Achieve the highest possible net operating income (NOI) through the implementation of effective cost control, revenue improvement efforts, and effective budget management.
• Responsible for timely submissions of all necessary paperwork for invoicing, payroll, hiring, etc.
• Manage all customer sales interactions, both personally and through directing team members, in alignment with company standards.
• Manage the successful execution of customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Manage promotional material and property incentives, meeting marketing and concession budget.

Assistant General Manager – Leasing

• Support the Property Manager in cultivating a motivated, high-performing team.
• Lead by example through professional communication, integrity, and a results-driven mindset.
• Promote a friendly, service-oriented office environment that prioritizes resident satisfaction.
• Drive leasing efforts to achieve and maintain target occupancy (goal: 99%).
• Implement and monitor leasing goals, renewal programs, and resident retention strategies.
• Actively conduct outreach marketing on campus and with local businesses.
• Support the development and execution of an annual marketing plan.
• Maintain in-depth knowledge of the property and local competitors through regular market research.
• Ensure all digital and print marketing materials are current, professional, and aligned with brand standards.
• Coordinate and promote resident events and community-building functions.
• Deliver first-class service to residents, prospects, and parents.
• Resolve resident concerns professionally and promptly.
• Build and maintain positive relationships with residents, staff, university contacts, and the broader community.
• Maintain accurate and up-to-date records in property management software.
• Process leases and administrative paperwork efficiently and accurately.
• Assist in achieving NOI targets through effective leasing and cost management.
• Support rent collection efforts to meet or exceed a 98% collection rate.
• Proactively identify ways to improve revenue and reduce expenses in alignment with budget goals.

• Deliver exceptional customer service and help create a positive and welcoming atmosphere for residents.
• Drive leasing performance and support team development.
• Promote a friendly, service-oriented office environment.
• Conduct outreach marketing on campus and with local businesses.
• Maintain in-depth knowledge of the property and local competitors through regular market research.
• Ensure all digital and print marketing materials are current and aligned with brand standards.
• Coordinate and promote resident events and community-building functions.
• Resolve resident concerns professionally and promptly.
• Support property upkeep and curb appeal by identifying areas for improvement.

Account Manager

• Support the General Manager in building a high-performing, motivated, and professional team.
• Contribute to a positive, collaborative office environment that delivers exceptional customer service to prospects and residents.
• Help implement and improve systems, procedures, and standards to enhance operational efficiency and reduce expenses.
• Maintain open and effective communication with the General Manager to support smooth property operations.
• Assist with any additional duties as needed to support the team and property success.
• Support efforts to build and maintain strong relationships with the school, community organizations, and local businesses.
• Participate in local outreach efforts, including on-campus and community events, to boost awareness and leasing performance.
• Collaborate with the Leasing Manager and team to ensure all marketing opportunities are fully leveraged.
• Assist in keeping all marketing materials, websites, and listings accurate, professional, and up to date.
• Maintain property occupancy at or above 99% and ensure collections are at or above 98% of potential income.
• Support NOI goals through diligent cost control, income generation efforts, and strong budget oversight.
• Oversee collections and ensure delinquencies remain below 2% of total income.
• Maintain accurate resident ledgers and ensure all financial transactions are correctly reflected in property management software (e.g., Entrata).
• Process leases, perform regular audits, and manage vendor payments and accounts payable to ensure accurate billing and property compliance.
• Provide first-class service to residents, prospects, parents, and community partners.
• Promote a welcoming, professional office environment that reflects the CL&S brand and values.
• Actively network with university officials, student organizations, and local stakeholders to strengthen community partnerships.
• Support the leasing team in showing and leasing apartments.
• Help the team stay informed on market trends and competitors to maintain an edge in the local market.

• Supporting the Property Manager in cultivating a motivated, high-performing team.
• Driving leasing efforts to achieve and maintain target occupancy (goal: 99%).
• Actively conducting outreach marketing on campus and with local businesses.
• Delivering first-class service to residents, prospects, and parents.
• Maintaining accurate and up-to-date records in property management software.

• Deliver exceptional customer service and help to create a positive and welcoming atmosphere for residents.
• Drive leasing performance, supporting team development, and contributing to property success.
• Support the Property Manager in cultivating a motivated, high-performing team.
• Promote a friendly, service-oriented office environment that prioritizes resident satisfaction.
• Drive leasing efforts to achieve and maintain target occupancy (goal: 99%).
• Implement and monitor leasing goals, renewal programs, and resident retention strategies.
• Conduct outreach marketing on campus and with local businesses.
• Resolve resident concerns professionally and promptly.
• Maintain accurate and up-to-date records in property management software.
• Assist in achieving NOI targets through effective leasing and cost management.