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Assistant General Manager
Campus Life & StyleAssistant General Manager at CLS Living fostering resident satisfaction and team leadership. Managing community standards and property administration in multi-family housing environment.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in community management, ensuring service excellence and compliance with policies while maintaining high occupancy and revenue goals. Proficient in property management software and knowledgeable in Fair Housing Laws and EEO Laws.
Highest-signal resume keywords
Leadership in Community ManagementProperty Management Software ProficiencyKnowledge of Fair Housing LawsOccupancy and Revenue ManagementTraining and Development of Team Members
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Lease ProcessingAccounts Receivables ManagementUtility Billing ManagementMarket Rate Program KnowledgeLIHTC Program Knowledge
Soft Skills
Team LeadershipConflict ResolutionCommunication SkillsRelationship Building
Tools & Technologies
Microsoft OutlookMicrosoft WordMicrosoft ExcelEntrata
Industry Keywords
Service ExcellenceCommunity RelationsCompliance StandardsPreventative MaintenanceEmergency Response
About the role
Key responsibilities & impact- Provides leadership for the Community by setting a Service Excellence standard and inspiring the teams to achieve it.
- Promote harmonious relations among residents, parents, staff, and surrounding community, while enforcing company policies and standards.
- Assist the General Manager with the training, coaching, development and leadership of exceptional team members.
- Assist Manager as needed to coordinate, schedule, and supervise activities of all contracted services.
- Prepare, respond and advise on all community aspects including market, physical condition, policies, procedures and onsite emergencies.
- Deliver legal and resident notices and files evictions in compliance with current policy and local ordinances.
- Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting.
- Responsible for a safe experience for employees, residents and guests by overseeing curb appeal, common areas and preventative maintenance.
- Regularly inspect grounds, interior and resident amenities / general common areas to ensure compliance with codes and company standards.
- Maintain occupancy at or above 99% and collections at or above 98% of potential income.
- Perform lease processing and administration, to ensure accuracy of property management software.
- Oversee collections efforts at the property, in order to keep delinquencies under 2% of income.
- Provide expert direction on sales and revenue goals by partnering with the Centralized Sales Team and lead other team members to achieve them.
Requirements
What you’ll need- A Bachelor degree; or 1 years’ experience in the student/multi-family housing industry; or equivalent combination of education and experience.
- Proficiency in Microsoft Outlook, Word, and Excel and Property Management software (Entrata).
- Working knowledge of market rate and LIHTC programs and Fair Housing Laws and EEO Laws.
Benefits
Comp & perks- Generous paid time off
- 401(k) matching
- Health, Dental and Vision
- Employee assistance program
- Flexible spending account
- Health savings account
- Life insurance
- Parental leave
- Professional development assistance
- Relocation assistance
- Unparalleled company culture
- Opportunities for growth and advancement
- Fun and flexible work environment