Service Supervisor – Multifamily

Campus Life & Style

Service Supervisor overseeing property maintenance operations for multifamily community. Leading maintenance team and ensuring safety, functionality, and aesthetic quality of the property.

Posted 7/7/2026full-timeRichmond • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $69,000 - $73,000 per yearWebsite

About the role

Key responsibilities & impact

Lead and mentor a high-performing maintenance team, fostering accountability, professionalism, and teamwork.
Provide ongoing training and guidance to maintenance staff.
Promote a culture of safety, quality workmanship, and exceptional service.
Ensure timely, professional resolution of service requests.
Oversee all building systems including HVAC, plumbing, fire protection, and general repairs.
Implement and manage all preventive maintenance and safety programs.
Conduct regular inspections of buildings, units, common areas, and grounds to ensure safety, cleanliness, and functionality.
Maintain all mechanical systems and equipment (e.g., boilers, water heaters, HVAC units) in good working order.
Respond to emergencies and participate in emergency preparedness planning.
Supervise and support unit turns, ensuring work is completed on schedule and to high standards.
Coordinate and oversee all vendor and contractor work; obtain bids and negotiate pricing when needed.
Accurately complete and maintain work order documentation and inspection reports.
Support the General Manager in maintaining occupancy above 99% and collections above 99%.
Assist with the creation and management of property and capital budgets.
Identify and implement cost-saving initiatives and revenue-generating opportunities (e.g., resident bill-backs).
Track and manage maintenance spending, ensuring alignment with budget goals.
Partner with the Regional Facilities Manager to monitor capital projects and long-term maintenance planning.
Foster strong resident relationships through timely, courteous service and proactive communication.
Report any resident issues or concerns to the General Manager promptly.
Help build positive relationships with university partners, local officials, neighbors, and vendors.
Represent Campus Life & Style’s brand and culture in all interactions.

Requirements

What you’ll need

Certifications: EPA 608 / HVAC Certification required.
Technical Expertise: Proficient in basic building systems, including HVAC, electrical, and plumbing.
Experience with Make Ready processes and unit turnover.
Familiar with building automation systems and life safety systems.
Software Skills: Proficient in Microsoft Outlook, Word, and Excel.
Experience using property management platforms, preferably Entrata.
Regulatory Knowledge: Working knowledge of Fair Housing Laws, EEO Laws, and LIHTC and market-rate housing programs.
Experience Required: 3–5 years of experience managing building systems in a student housing or multifamily setting.
3 years of supervisory experience in a maintenance leadership role.
At least 2 years of experience managing building automation and safety systems.
Other Requirements: Ability to manage multiple priorities, projects, and deadlines effectively.
Strong organizational and communication skills.
A valid driver's license and the ability to respond to after-hours emergencies.

Benefits

Comp & perks

Generous Paid Time Off (PTO)
401(k) with Company Matching
Comprehensive Health, Dental, and Vision Insurance
Health Savings Account (HSA) & Flexible Spending Account (FSA)
Life Insurance & Parental Leave
Employee Assistance Program (EAP)
Relocation Assistance
Professional Development & Advancement Opportunities
Supportive, Fun, and Flexible Work Environment
Access to an Unmatched Company Culture that values individuality and innovation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

HVAC SystemsPlumbingElectrical SystemsPreventive MaintenanceBuilding InspectionsMake Ready ProcessesEmergency PreparednessWork Order DocumentationBudget ManagementCost-Saving Initiatives

Soft Skills

LeadershipCommunicationOrganizational SkillsTeamworkCustomer Service

Certifications

EPA 608 CertificationHVAC Certification