Brown & Brown Insurance

Analyst

• Review and evaluate submissions for acceptability, ensuring alignment with company guidelines.
• Negotiate with precision coverage terms and requirements.
• Provide timely issuance of quotes and bind policies effectively.
• Gather and maintain meticulous, organized, and complete underwriting files.
• Assess risks within established authority.
• Apply underwriting guidelines and standards across multiple carriers and lines of business and ensures compliance with carrier guidelines, state regulations, and surplus lines requirements.
• Cultivate strong connections with agents, internal teams, carriers, and external partners.
• Achieve team / individual production goals through developing a profitable book of business and strategically growing both policies in force and premium.
• Skillfully communicate, both in writing and verbally, to all stakeholders with a clear and concise message.
• Research agency, carrier, and market data for informed decision making.
• Address inquiries within established service level standards and exhibit underwriting expertise.

Senior Analyst, Brokerage Placement – Personal Lines

Support Engineer

• Identify and document business requirements for application features and enhancements.
• Create technical documentation, such as business requirements and functional requirements by working with technical staff, managers and end-users.
• Perform, analyze, and document gap analysis.
• Participate in the development of documentation for end users.
• Conduct and coordinate training as assigned.
• Assist with application program testing, and quality assurance as required.
• Act as a liaison between business users and the technical staff to write and assess new business requirements.

Technical Business Analyst

Advocate

• Assists clients in reporting claims to carriers, advise on managing emergency services and how to begin documenting the claim
• Consider and advise client on any other resources such as restoration firms, engineering consultants or claim preparation services
• Assist clients with managing cash flow by advocating for early advance payments and ongoing partial payments as desired by the client
• Anticipate potential issues and communicate to the client and the adjustment team
• Provide advice and guidance on carrier coverage positions
• Advocate for client in response to any adverse coverage position
• Manage client claims to bring about timely and fair settlement by appropriate follow up activities and settlement negotiations
• Provide input to Risk Solutions placement team on client claims status as requested
• Provide feedback to the placement team on any identified coverage issues or concerns
• Develop Service Plans for claims handling based on client needs
• Support and strengthen the Practice through individual contributions and suggestions, mentoring and coaching of junior team members
• Provide assistance and support for new business development/RFPs
• Develop and maintain relationships with clients, independent adjusters and vendors for the benefit of our clients
• Keep current on marketplace changes
• Attend required training sessions, courses, etc. to develop and maintain up-to-date skills and maintenance of your broker’s license
• Maintain appropriate level of confidentiality of information processed
• Follow all company policies and procedures
• Other duties as assigned

Property & Energy Claims Advocate

Manager

• Manage a high-volume transaction pipeline (renewals, relocations, expansions, consolidations, exits) and drive milestones from strategy through execution.
• Coordinate day-to-day deliverables with the national brokerage partner, landlords, and vendors; ensure consistent templates and complete deal files.
• Build decision packages summarizing options, economics, concessions, risks, and recommended next steps for business leaders.
• Partner with Finance, Legal, IT, Workplace/Facilities, and Security to align approvals, due diligence, and readiness activities.
• Support LOI/lease review by validating that negotiated terms match drafts and required exhibits are complete.
• Maintain accurate transaction stages, dates, and key terms in CoStar; produce pipeline and critical-date reporting.
• Ensure clean handoffs for buildouts/moves and confirm executed terms are captured and stored per standards.

Assistant Real Estate Manager

General

• Creates the foundation for a new Power BI department inside the AHI Data Strategy & BI team, including team structure, operating model, standards, intake, delivery, quality control, and support practices
• Sets the standard for all AHI Data Strategy Power BI reporting across Arrowhead Programs, Bridge Specialty Group, and Arrowhead Specialty
• Ensure business users receive correct, governed, and accessible information through certified datasets, standardized metrics, report governance, and disciplined release management
• Leads complex reporting scenarios involving unique row-level security requirements, different business models, varying levels of data maturity, and cross-division datasets that must be combined responsibly

Senior Power BI Lead

Program Manager

• Own and manage the Infrastructure & Operations project portfolio, ensuring alignment with enterprise strategy, technology roadmaps, operational priorities, and resource capacity.
• Lead large-scale programs and transformations, including cloud adoption, data center modernization, network transformation, endpoint management, disaster recovery, operational resilience, and ITSM initiatives.
• Partner with leadership to assess portfolio capacity, resource allocation, and delivery priorities across Infrastructure & Operations initiatives.
• Establish portfolio governance, executive reporting, and decision-making frameworks to monitor progress, risks, budgets, and delivery outcomes.
• Monitor portfolio financial performance, including budgets, forecasts, capital expenditures, and operational spending.
• Drive cross-functional alignment and facilitate escalation resolution to maintain program momentum and achieve strategic objectives.
• Lead, coach, mentor, and develop a team of Project Managers supporting Infrastructure & Operations initiatives.
• Provide direction, guidance, and escalation support to ensure successful project execution and delivery.
• Promote consistent application of PMO methodologies, governance practices, reporting standards, and project management disciplines.
• Conduct regular portfolio and project reviews to assess performance, resource needs, risks, and dependencies.
• Foster a culture of accountability, collaboration, continuous improvement, and delivery of excellence.
• Directly lead complex Infrastructure & Operations projects and programs through the full project lifecycle.
• Define project scope, objectives , success criteria, milestones, budgets, resource requirements, and delivery plans in partnership with business and technology stakeholders.
• Develop and maintain project plans, RAID logs, communication plans, executive status reports, and other project governance artifacts for assigned initiatives.
• Provide delivery of leadership and oversight for projects managed by other Project Managers, ensuring alignment with portfolio priorities, governance standards, and organizational objectives.
• Coordinate cross-functional teams, vendors, and stakeholders to manage dependencies, mitigate risks, resolve issues, and drive successful outcomes.
• Evaluate trade-offs between cost, complexity, operational impact, risk, and business value to support effective decision-making.
• Ensure initiatives are delivered in accordance with enterprise architecture, security requirements, operational standards, and service-level objectives.
• Partner with technology, business, finance, security, compliance, and operations leaders to align initiatives with organizational objectives.

Program Manager – Infrastructure & Operations Portfolio

Producer

• Build a network of professional relationships, identify new leads, and qualify opportunities that meet company standards as prospects.
• Establish, cultivate, and manage customer relations with clients, as well as professional relationships with carrier partners and internal resources throughout the organization.
• Conduct risk management surveys, determine insurance coverage needs, develop stewardship reporting and advise existing and prospective clients with insurance coverage options.
• Provide continuous professional advice for improving the insurance and risk management programs of existing and prospective clients.
• Secure and prepare documentation in the development of new business and renewal proposals and for the negotiation of quotes for placement of coverage by the marketing and service teams.
• Present and sell new business and renewal proposals, including educational materials for value-add services, to prospective and existing client decision-makers, respectively.
• Review and resolve client disputes regarding complex claims.
• Follow agency guidelines, policies, and procedures, including but not limited to the Insurance Coverage Review form.
• Actively participate in social, civic, trade organizations and industry associates which will assist in promoting Profit Center’s image.
• Promote teamwork within department and profit center through support, knowledge sharing and a positive attitude.
• Promote a commitment to achieve or exceed internal and external performance standards.
• Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, technology, and continuing education required for valid licensing.
• Attend and actively participate in internal and external meetings. All other duties as assigned.

Employee Benefits Producer

Marketing

• Assist in the prospecting of new accounts by supporting sales staff as requested, soliciting rounding opportunities, assisting in developing risk potential, and analyzing customer insurance needs
• Responsible for the marketing of assigned accounts, obtaining and evaluating quotations, and determining and recommending markets
• Maintain knowledge of carrier underwriting criteria, deviations, plans, and marketing policy
• Know which rates are approved by the respective carriers and be able to explain the rating of any policy
• Learn and become proficient with various carriers online rating
• Prepare complete and accurate submissions
• Prepare and/or modify quotations when required
• Maintain a task file for proper follow up of outstanding quotation requests
• Prepare policy orders to the successful carrier, binding, and invoicing as appropriate
• Where requested, check carrier issued policies for accuracy
• Inform carrier and client of forthcoming corrections
• Utilize agency automation with a high level of knowledge and proficiency
• Follow procedures as established in the Commercial Lines Procedure Manual
• Pursue a program of personal and professional development

Commercial Lines Assistant

Administration

• Providing high level administrative support to Consultants
• Assisting with the management of policy memberships and liaising directly with insurers (adding/removing members, personal details changes etc.)
• Provide assistance with the day to day operations of the office (post, filing, data entry and ensuring all documentation is issued on time and correctly)
• Updating and maintaining our CRM system
• Ensure all data is handled securely and in line with GDPR and associated rules and regulations
• Liaise with key stakeholders to maintain accurate records (Insurers, Consultants, Internal Management)
• Maintain competencies compliant with FCA regulations

Sales Support Administrator

Sales

• Establish a plan for sustainable organic growth, focusing on financial results, new business and customer retention, and talent acquisition and development.
• Establish, direct, and monitor sales goals and objectives that are aligned with the national practice and regional strategy.
• Lead, coach, and motivate the sales teams with an unwavering commitment to revenue growth.
• Partner with national, market and local leadership to regularly evaluate sales teammates’ proficiency in sales techniques, insurance coverage knowledge, company capabilities, carrier products, and technology knowledge.
• Analyze and evaluate the performance and results with the scope of responsibility on an on-going basis and prepare periodic reports comparing the actual results with the goals; initiate any necessary action to see that the goals are accomplished.

Geographic Sales Leader – Personal Lines

• Establish a plan for sustainable organic growth, focusing on financial results, new business and customer retention, and talent acquisition and development.
• Establish, direct, and monitor sales goals and objectives that are aligned with the national practice and regional strategy.
• Lead, coach, and motivate the sales teams with an unwavering commitment to revenue growth.
• Partner with national, market and local leadership to regularly evaluate and identify short-term and long-term recruitment needs and strategies to retain top talent.
• Create and maintain a pipeline of prospective candidates in partnership with the talent acquisition team.
• Identify areas of opportunities and develop strategies for improvement within geography, including sourcing new business, potential acquisitions, community outreach, carrier partnerships and industry networking.
• Partner with national, market and local leadership to regularly evaluate sales teammates’ proficiency in sales techniques, insurance coverage knowledge, company capabilities, carrier products, and technology knowledge.
• Develop and implement learning programs for new and existing sales teammates, while providing direction and feedback to drive performance growth with the use of measurable goals and ensure proper execution that is in alignment across the organization.
• Analyze and evaluate the performance and results with the scope of responsibility on an on-going basis and prepare periodic reports comparing the actual results with the goals; initiate any necessary action to see that the goals are accomplished.
• Maintain strong relationships with carrier partners to provide a benefit to the business, as it relates to optimizing products and services.

Assistant

• Develop a full working knowledge of procedures.
• Handle client requests for information, endorsements, cancellations and other services as required.
• Full responsibility for all LRP service accounts
• Be proficient in available carrier rating systems where provided for Agency use.
• Develop a good working knowledge of company underwriting philosophies and appetites.
• Review policies, endorsements, audits and quotations prepared by our carriers for accuracy and completeness.
• Assist in the compilation and preparation of data.
• Keep Team Leader informed of any service problems.
• Utilize agency automation with a high level of knowledge and proficiency.
• Follow procedures as established by management.
• Pursue a program of personal and professional development.
• Other duties as assigned

Technical Assistant

Software Engineer

• Develop and execute multi-year engineering, operations, teammate (employee) experience, and cloud strategy aligned with enterprise goals.
• Shape and evolve the operating model to improve agility, scalability, and organizational maturity.
• Serve as a strategic advisor to the CITO on technology trends, organizational design, and operational transformation.
• Lead workforce transformation to uplift technical skills, leadership capabilities, and team effectiveness.
• Build, inspire, and develop high performing teams across cloud engineering, infrastructure, teammate experience, operations, and command center functions.
• Define and lead the enterprise cloud strategy, including architecture, workload placement, modernization, and migration roadmaps.
• Build and mature a FinOps capability to optimize cloud spend, improve forecasting, and drive cost efficient engineering practices.
• Drive cloud performance optimization, automation, and operational efficiency across all environments.
• Oversee cloud engineering, platform engineering, and infrastructure modernization initiatives.
• Implement modern DevOps, SRE, automation, and continuous delivery practices.
• Establish engineering standards, governance, and reusable frameworks that improve quality, speed, and reliability.
• Build out the Operations & Command Center, ensuring proactive monitoring, incident response, and operational resilience.
• Drive operational excellence through automation, observability, and data driven decision making.
• Ensure high availability, performance, and reliability across all critical systems and services.
• Build and scale AI infrastructure support for AI driven agent monitoring, automated inventory and asset intelligence, and AI enabled management and observability.
• Partner with data, security, and engineering teams to ensure AI infrastructure is secure, scalable, and aligned with enterprise strategy.
• Oversee enterprise infrastructure strategy across networks, compute, storage, and end user technologies.
• Champion a modern, frictionless teammate (employee) experience through intuitive tools and reliable services.
• Partner with HR, Security, and Business Units to ensure technology enhances productivity and engagement.

VP, Engineering – Operations

Consultant

• Support a dedicated large national account client by partnering with the client’s benefits team, vendor partners, and the Strategic Non-Medical Solutions team.
• Assist with the administration, analysis, communication, and continuous improvement of employee benefit programs.
• Contribute to day-to-day program management, client service, compliance support, vendor coordination, reporting, and employee experience initiatives.
• Build and maintain effective working relationships with client stakeholders, vendor partners, and internal team members.
• Support day-to-day benefit program operations, including issue resolution, vendor follow-up, employee inquiries, reporting, and coordination of assigned deliverables.
• Contribute to project management activities for assigned benefits programs, including tracking timelines, documenting action items, and helping ensure deliverables are completed timely and effectively.
• Partner with senior consultants, client contacts, and vendor teams to support employee education and benefit program communications.
• Review benefit program data, reports, eligibility files, enrollment information, claims information, or other program outputs to identify discrepancies and support remediation.
• Participate in compliance-related activities by supporting documentation, audits, reporting requirements, and plan administration reviews.
• Monitor vendor management activities by helping monitor service delivery, performance guarantees, customer service measures, and alignment with client expectations.
• Contribute to process improvement efforts by identifying operational gaps and recommending practical solutions.

Employee Benefits Consultant

Account Manager

• Oversee assigned book of business in accordance with Brown & Brown policies and procedures.
• Participate in Monthly New/Renewal Meetings.
• Create renewal submissions – Coordinate process.
• Request updated underwriting information.
• Market/Submit for quotes.
• Prepare proposals.
• Initiate Renewal (bind, binders, invoice and bind letter).
• Draft/set-up applications from producer.
• Provide TA with binding request, policy number and writing company.
• Coordinate mail processing and handle all client and company requests.
• Manage all accounting requests and claims.
• Perform policy checking, including preparation and review of the Schedule of Insurance and final audits.
• Train new TAs on policies and procedures.

Senior Analyst, Brokerage Placement – Personal Lines

Technical Business Analyst

Property & Energy Claims Advocate

Assistant Real Estate Manager

Senior Power BI Lead

Program Manager – Infrastructure & Operations Portfolio

Employee Benefits Producer

Commercial Lines Assistant

Sales Support Administrator

Geographic Sales Leader – Personal Lines

Geographic Sales Leader – Personal Lines

Technical Assistant

VP, Engineering – Operations

Employee Benefits Consultant

Commercial Lines Account Manager