Brown & Brown Insurance

Business Analyst

• The Business Analyst works with PFI managers, clients, and vendors to design, develop, and test appropriate automated business systems.
• Develop requirements using interviews and workflow analysis.
• Work with various data bases, files, and systems to track departmental key performance indicators and productivity reports.
• Create ad hoc reports from client outsourcing files and systems to assist in tracking pertinent insurance information.
• Ability to determine requirements from business users, critically evaluate the information gathered from multiple sources, and create the end product.
• Ability to create and maintain documentation to meet department needs.
• Working directly with the Lender Solutions management team to perform analysis and assist in strategic decision making.
• Assists in analysis sessions with SMEs to develop workflows, process diagrams and gap analyses to identify system, application, and/or hardware needs.
• Work with IT or business partners to resolve production issues that may arise.
• Develop reports and metrics that identify and reduce errors.
• Create month-end and year-end reports.
• Write and execute test plans, including functional and regression testing.
• Provide end-user training.
• Collects and analyzes data for implications regarding budget, project and/or program initiatives.
• Creates and maintains spreadsheet files.

Software Engineer

• Building and maintaining scalable, predictable, and high-quality applications
• Building new functionality for existing systems
• Devise or modify current solutions to solve complex problems considering computer equipment capacity and limitations
• Prepare detail specifications from which programs and test cases will be written
• Participate in Code reviews by reviewing others code and having their code reviewed by other developers
• Interaction and communication with QA throughout testing phase
• Perform necessary investigation and analysis to assist in the definition of systems set-up and user support
• Participate in planning and troubleshooting of infrastructure migration and upgrades
• Execute, review and correct vulnerabilities in software based on vulnerability and penetration testing results.

Power System Application Developer

Marketing

• Manage current agency base for new/renewal business and profitability.
• Train agency staff on company system and insurance product offering.
• Perform Agency Reviews and obtain premium commitments via weekly appointments.
• Complete daily activity reports for management.
• Gather and analyze information to identify new markets and customers, demand for products and services, and efficacy of existing marketing campaigns and strategies.
• Conduct market research, sales forecasting, and strategic planning to assess and ensure the sale and profitability of products.
• Conduct pricing research and analyze to ensure competitive product and service pricing.
• Maintain knowledge of trends and developments in the market; identify needs for new products and services and make recommendations to leadership.
• Compose, develops, evaluate, and conduct training on marketing activities, strategies, and policies.
• Collaborate and participate with industry associations.
• Perform other duties as needed.

Marketing Manager

Analyst

• Monitor monthly financials for clients including entry of data into client exhibits.
• Prepare and send monthly financial reports to clients with analysis of activity and large claim detail.
• Prepare basic financial/underwriting exhibits as requested including but not limited to financial projections, large claim analysis, specific stop loss analysis, demographics analysis, IBNR, etc.
• Work with Team Lead to develop reporting requirements and any deviations or customizations in those reports.
• Coordinates and executes the implementation of new client custom reporting packages.
• Assists Account Executives/Benefits Consultants in preparing requests for proposals and renewals of benefit coverages.
• Basic knowledge of compliance and regulations in the benefits arena.
• Participate in market meetings, seminars and training programs as directed.
• Performs miscellaneous duties and projects. This may include involvement in presentations, client functions and meetings.

Benefits Analyst

• Monitor monthly financials for clients including entry of data into client exhibits.
• Prepare and send monthly financial reports to clients with analysis of activity and large claim detail.
• Prepare basic financial/underwriting exhibits as requested including but not limited to financial projections, large claim analysis, specific stop loss analysis, demographics analysis, IBNR, etc.
• Work with Team Lead to develop reporting requirements and any deviations or customizations in those reports.
• Coordinates and executes the implementation of new client custom reporting packages.
• Assists Account Executives/Benefits Consultants in preparing requests for proposals and renewals of benefit coverages.
• Basic knowledge of compliance and regulations in the benefits arena.
• Participate in market meetings, seminars and training programs as directed.

Senior Benefits Analyst

Content Marketing Manager

• Oversight, management, and creation of written materials to support sales and marketing efforts for the CTI organization.
• Authors RFP responses, proposals, marketing materials, presentations, regular blog and LinkedIn content.
• Actively participates in internal sales meetings, generates concepts for sales and marketing initiatives, provides conference support and other similar task types.
• Independently manage role specific tasks associated with sales and marketing opportunities using the Brown & Brown Client Relationship Management (CRM) and task management tools.
• Positively impact company growth by creating highly effective promotional materials.

Business Content Specialist

Actuary

• Conducts actuarial studies as requested by client; not limited to analysis, pricing and risk assessment to estimate financial outcomes
• Applies knowledge of mathematics, probability, statistics, principles of finance , and business to calculations in casualty insurance
• Obtain, input , and summarize large databases for use in actuarial studies
• Follow up as necessary with clients and managers to ensure studies are complete and delivered within deadlines
• Organize and document work so that others may follow up as necessary and trace the flow of work performed to date
• Other duties as assigned.

Actuarial Analyst

Account Manager

• Help customers understand their insurance policies/coverages and determine individual service needs
• Answer customer and carrier questions via their preferred communication method in the areas of policies, endorsements, audits, accounting/billing, and coordination of claims/lost control services
• Oversee assigned book of business including policy changes, proposals, applications, and endorsements
• Maintain high retention on existing accounts
• Increase revenue by cross-selling and writing new business
• Attend any required training sessions and courses to maintain skills and licensing requirements
• Foster and seek relationships with teammates across all levels of Brown & Brown
• Ensure compliance with government agencies and corporate policies and procedures
• Always conduct the highest level of confidentiality

Commercial Lines Account Manager

Insurance

• Marketing policies for each account generating over $5,000 in revenue
• Data entry of information from the application onto the carrier portal
• Determine the appropriate insurance markets to be approached for assigned accounts
• Obtain and analyze quotations and declinations from various insurance companies
• Negotiate pricing and coverage terms with underwriters and wholesalers
• Identify coverage discrepancies/differences between carrier options
• Prepare high quality and accurate proposals for presentations
• Monitor, identify, and develop new markets and new opportunities
• Build and maintain carrier relationships by participating in carrier meetings and related activities.

Property & Casualty Insurance Placement Specialist

• Write all new business policies.
• Maintain and service all renewal policies.
• Prepare renewal reviews and quotes as needed.
• Assist insureds with all service needs (i.e. questions, changes, cancellations, etc.)
• Identify competitive carriers for remarketing existing business to help with account retention.
• Account round existing clients, and cross sell other departments within the organization.
• Ensure all quotes are accurate and complete prior to being proposed.
• Develop and maintain client relationships to identify changing needs in account coverage.
• Actively seek out new business referrals: current clients, friends, family, teammates etc.
• Responsible for documentation control (scanned, paper, electronic, verbal, etc.).
• Knowledge of Quality Control Compliance standards for department.
• Maintain a commitment to personal and professional growth and development.

Personal Lines Account Manager

Director

• Serve as the senior relationship lead for a portfolio of complex, national clients across multiple industries
• Drive strategic planning, design, and execution of total rewards and benefits programs
• Lead and inspire cross-functional client teams to deliver consistent, high-quality consulting deliverables
• Actively engage in client governance, plan performance reviews, and high-stakes presentations
• Identify opportunities to deepen client relationships by delivering innovative, data-driven solutions
• Oversee vendor selection, performance management, and implementation activities
• Provide executive-level support on escalated client and vendor issues
• Develop and present multi-year strategic roadmaps aligned with client priorities
• Participate in and lead new business development efforts, including RFP responses, finalist presentations, and solution design
• Partner across practices and subject matter experts (SMEs) in areas such as pharmacy, absence management, and population health
• Provide mentorship and coaching to junior and mid-level consultants, fostering a high-performing, collaborative culture.

Director, Health & Benefits

• Prepares future medical cost projections and Medicare Set-aside Allocation reports
• Interacts regularly with customers providing excellent customer service
• Communicates daily with internal teams at IMPAXX
• Reviews and analyzes medical records, claim file documents, hearing orders, and depositions for preparation of allocation reports
• Researches Medicare coverage, jurisdictional, and regulatory guidelines
• Communicates frequently and effectively with Team Leader, Coding Team, Clinical Director, and Referral Coordinators
• Reviews resources on the Analyst iPortal and IMPAXX Intranet frequently, including customer handling instructions
• Ensures thorough and accurate file documentation including data entered into MyConnect
• Responsible for data entry into the medical tab for development of allocation preparation
• Provides rationale for allocation and identifies mitigation opportunities
• Reviews auto-MyConnect pricing function to ensure accuracy
• Proofreads both calculation and summary generated
• Provides feedback for possible improvements to workflow processes within the MyConnect system
• Delivery of allocation report to customer identifying exposure and mitigation opportunities
• Responds to direct inquiries from customer regarding delivered allocations or other MSP compliance questions from customer or facilitates the direction to the appropriate team
• Reviews, analyzes, and communicates CMS counter opinions as assigned
• Produces a minimum of 1.2 allocation reports per day based on a fiscal month end average
• Maintains confidentiality and security of all medical records received and reviewed

MSA Solutions Analyst

Claims Specialist

• Manage complex first-party and third-party cyber claims from first notice through resolution, including data breaches, ransomware, business interruption, technology E&O, and privacy liability
• Conduct thorough investigations using internal and external resources in compliance with Financial Lines best practices
• Handle high-volume caseload while maintaining quality standards and service excellence
• Document all claim activities, evaluate liability and damages, and maintain comprehensive claim files
• Analyze cyber insurance policies, including manuscript endorsements, to determine accurate coverage positions
• Issue clear, empathetic coverage letters explaining policy terms and limitations to small business insureds with limited insurance knowledge
• Manage claims involving coverage disputes and litigation with professionalism and sound judgment
• Set and manage timely, accurate reserves based on exposure analysis throughout the claim lifecycle
• Focus primarily on claims with expected value at or below $100,000, escalating as appropriate
• Review and approve settlements within authority level; make recommendations to management for larger claims
• Serve as primary liaison between insureds, capacity partners, defense counsel, forensic investigators, breach notification vendors, and other service providers
• Coordinate cyber incident response efforts and guide insureds through the breach response process
• Oversee vendor performance and costs to ensure quality service delivery within policy limits
• Develop and maintain strong relationships with panel counsel and breach response vendors
• Partner with underwriting to provide claims insights, emerging trends, and loss data to inform risk selection and pricing
• Identify and communicate attack vectors, vulnerabilities, and systemic risks that could impact the underwriting portfolio
• Participate in large loss discussions with underwriting, product leadership, and executive management.
• Serve as liaison between Head of Claims, capacity teams, brokers, and internal stakeholders.

Senior Cyber Claims Specialist

Project Manager

• Coordinate and support project portfolio administration and reporting
• Monitor project intake queue, support initial research to document business case
• Support the creation and maintenance of team resources
• Support onboarding needs for future new PMO teammates
• Coordination of time-tracking for project management
• Coordinate system demos and workflow walk-throughs to enable business leaders’ decision-making
• Other duties as assigned

Project Coordinator

• Develop and maintain Qlik applications, including data modeling, web/database integrations, and NPrinting.
• Translate business requirements into scalable technical solutions aligned with enterprise architecture standards.
• Establish frameworks and patterns for delivering business intelligence and reporting.
• Optimize existing Qlik solutions for improved performance and user experience.
• Troubleshoot and resolve issues related to data visualization and reporting.
• Conduct quality assurance reviews, documentation, and system deployment.
• Work closely with stakeholders to understand business needs and deliver effective solutions.
• Provide timely and clear communication to business owners and users regarding issue status and resolution.
• Interface confidently with non-technical personnel via email, chat, phone, and in-person meetings.
• Mentor team members on best practices and Qlik tool usage.
• Contribute to special projects and initiatives as needed.