Augment

Product Manager

• Drive roadmap for call experience: voice quality, latency budgets, interruption/turn-taking, prompt composability, evals
• Own the voice workflow portfolio (POD, T&T, Carrier Selection) and prioritize new ones based on customer/FDE signal
• Partner with infra (Twilio, ElevenLabs) and internal eng on reliability, sub-accounts, telephony foundations
• Define what "good" looks like for calls — call evals, in-call transcripts, portal metrics — and use that data to drive the roadmap
• Spend real time in the product: listen to live calls and recordings, ride along with FDEs, find failure modes before customers do. Use that knowledge to build the product vision.
• Write detailed product requirements, narratives, and technical specifications.
• Spearhead the development and implementation of AI-driven agents for the logistics world by working closely with engineering, product design, and data science teams.
• You'll define the path from one-off voice agent builds to a repeatable system. That may mean better authoring tools, reusable components, or self-serve flows — you'll figure out the right shape with eng.

Voice Product Manager

Communications

• Public Relations. You'll own Augment's public relations strategy end-to-end—building and managing relationships with trade and business press, pitching and placing stories that drive category awareness, and positioning Augment's leadership as authoritative voices in logistics and AI.
• Content Marketing. You'll build and execute a content program that educates, influences, and converts—from long-form thought leadership to blog posts, newsletters, and video. You'll collaborate closely with Product Marketing to ensure content is grounded in real customer outcomes and aligned with our GTM priorities.
• Social Media. You'll own Augment's organic social presence across all relevant channels, setting strategy, managing editorial calendars, and ensuring our voice is consistent, compelling, and current. You'll enable our executives and employees to build the Augment brand via their personal brand.
• Brand Marketing and Advertising. You'll help steward Augment's visual brand identity and drive awareness through paid and sponsorship channels. You'll partner with design and external agencies to develop campaigns that build recognition in the logistics market, and you'll define the metrics that demonstrate brand equity growth over time.
• Internal Communications and Employer Brand. You'll partner closely with the Talent team to ensure Augment's employer brand and internal narrative are as sharp as our external one. From company all-hands decks and internal announcements to culture storytelling, you'll make sure employees feel connected to the mission and equipped to represent the brand authentically. As Augment scales, you'll work with Talent to build a consistent voice across recruiting channels, so the story we tell the world and the story we tell prospective hires are one and the same.

Brand & Communications Manager

Account Executive

• Own and manage the entire sales process from initial outreach to close
• Develop tailored strategies for high-value enterprise prospects
• Conduct deep discovery to understand workflows, pain points, and success metrics
• Deliver high-impact demos and business cases in partnership with Integrations Engineers
• Drive pipeline through outbound prospecting, cold email, LinkedIn, events, and referrals
• Leverage tools like Clay, Apollo, and HubSpot to run smart, scalable campaigns
• Identify and engage multiple stakeholders across freight brokerages, 3PLs, and enterprise logistics orgs
• Work closely with prospects to scope AI integrations and workflows
• Collaborate with Product and Engineering to translate needs into capabilities
• Guide prospects through pilots, proof-of-concepts, and value validation
• Maintain accurate pipeline reporting and forecasts
• Share customer insights to shape roadmap and GTM strategy
• Help build sales playbooks, collateral, and best practices as we scale