Implementation Manager – Distribution

Augment

Implementation Manager scaling AI-driven solutions in B2B distribution. Leading customer onboarding and team development while optimizing workflows with technology.

Posted 7/20/2026full-timeChicago • Illinois • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B distribution operations and software implementation, with a strong focus on customer onboarding, team leadership, and project management. Proficient in managing large-scale integrations and driving customer satisfaction through effective communication and process optimization.

Highest-signal resume keywords

B2B Distribution OperationsCustomer Success ManagementProject ManagementERP Systems KnowledgeAI-Driven Automation Solutions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

B2B Software ImplementationSolution ArchitectureProcess OptimizationProgram ManagementWorkflow Automation

Soft Skills

Team LeadershipCoachingCollaborationProblem SolvingCommunication

Tools & Technologies

OMSWMSEDIIntegration Tooling

Industry Keywords

Customer OnboardingFulfillment CoordinationOrder ManagementPricingInventory Management

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

As an Implementation Manager at Augment, you will serve as both a leader and an individual contributor, directly owning end-to-end customer onboarding while simultaneously coaching and developing a team of Customer Success Representatives (CSRs).
Your objective will be to manage workflow go-lives through meticulous project planning and technical implementation—driving adoption, improving product satisfaction, and collaborating directly with B2B distribution organizations (e.g., distributors, wholesalers, and manufacturers) to integrate AI-driven automation into their operational workflows.
Be proactive about scoping, executing, and coordinating all implementation activities with external and internal stakeholders with minimal oversight.
Manage, mentor, and develop a team of CSRs to drive customer adoption and satisfaction.
Oversee customer go-live and hypercare processes, ensuring fast response times and effective issue resolution.
Standardize training and best practices to help CSRs enhance customer onboarding and ongoing support.
Collaborate with the Customer Success Leader (CSL) to align execution strategies and ensure smooth communication across teams.

Requirements

What you’ll need

5+ years of experience in B2B distribution/supply chain software implementation, client delivery, and solution architect roles.
3+ years of experience leading customer-facing teams, preferably with B2B SaaS or distribution-focused tech startups. Thrive in a high-paced environment with ambiguity.
Strong knowledge of B2B distribution operations preferred (wholesale/distribution workflows, order management, pricing, inventory/availability, customer service, fulfillment coordination, master data, etc.).
Strong knowledge of ERP systems and related platforms/tools (e.g., OMS, WMS, EDI/integration tooling, workflow automation).
Experience managing large-scale customer integrations and AI-driven automation solutions.
Background in process optimization, program management, and cross-functional leadership.

Benefits

Comp & perks

Competitive Salary + Stock Options
Comprehensive Health, Vision, and Dental Benefits
Flexible PTO
On-site Gym