AT&T

Account Executive

• Join an elite group of sales professionals bringing customized, white glove experiences directly in the customer’s home
• Connect with existing customers daily
• Engage with warm prospects effectively
• Use strong negotiation and communications skills to close sales
• Deliver personalized sales interactions at scheduled appointments
• Close deals by offering hands-on demos, Wi-Fi assessments, tech delivery and issue resolutions

Field Sales Representative

Mechanical Engineer

• May include all or some of the following functions: Recommends strategic network planning and network evolution policy decisions
• Evaluates network capacity/performance criteria and develops and implements strategies
• Creates deliverables, Plans of Record, Forecasts, Serving Plans, Use Permits, Cost Estimates, Handoffs, Workprints, Utility Agreements, etc.

Senior Specialist, OSP Design Engineer

Security Engineer

• Collaborate across teams to gather and review software requirements/user stories, provide estimates, and support the software deployment scheduling and coordination.
• Manage the scope of Production Change Requests through the lifecycle; to include but not limited to prioritizing defects, coordinating deployments to the testing environments to Production Deployment.
• Analyze risk assessment, ensure client and internal communications are aligned.
• Collaborate with Operations, development, and testing teams to ensure all activities are completed in a timely manner with minimal and/or no risk to the business or CSO.
• Host daily stand-up calls, work to remove any impediments, bugs/defects, manage all agile processes including the tracking to completion of User Stories, Features, and objectives
• Coordinate and lead Iteration planning and collaboration among other business units.
• Driving Scrum principles, values, behaviors and methodologies throughout the organization by encouraging adoption of a truly Agile mindset
• Successfully schedule and coordinate all changes to production with minimal to no risk to clients and the business.

Senior Cybersecurity, Scrum Master – Release Management

Manager

• Take the lead at the center of store operations
• Oversee the daily operation of a retail store
• Assist with merchandising and product launches
• Help meet and exceed sales objectives
• Ensure customers are provided with an extraordinary experience
• Partner with a store manager to manage and develop a team

Assistant Store Manager

• Champion continuous Process Improvement: Define, design, and implement new processes to streamline operations and boost efficiency.
• Identify tooling and AI improvement that drive automation and agility.
• Accelerate intake & delivery assignment: Oversee technology intake, ensuring data and solutioning quality to quickly hand off to delivery teams for execution
• Ensure Compliance: Establish and enforce standardized processes, embedding security and compliance into daily operations.
• Analyze Performance: Utilize metrics, scorecards, and performance analyses to identify gaps and drive solutions.
• Support Project Execution: Support project teams, helping development teams and their clients navigate the enterprise ATS delivery processes
• Drive Change Management: Own and manage change processes, ensuring smooth transitions during updates and deployments.
• Advocate for Customer Experience: Incorporate feedback and drive customer-centric improvements throughout the development lifecycle.
• Solve Problems & Manage Risks: Facilitate stakeholder discussions, drive consensus, and monitor/mitigate project risks.
• Optimize Technology Value Streams: Identify bottlenecks and opportunities to ensure alignment with evolving business goals.

Lead Technical Business Manager

Director

• Leads scrum masters & RTE who identify impediments (blockers) & work to remove them in order to progress and fostering software delivery & continuous improvement.
• Oversees the execution of quarterly PI planning events, as well as ensures the execution of other SAFe agile ceremonies such as POPM sync, WSJF prioritization, retrospectives, and more.
• Analyzes & reports on the end-to-end operations of the HR Technology department.
• Identifies impediments, bottlenecks, and other issues & communicates them to peers & leadership.
• Partners with leaders of delivery & product/project management teams to resolve impediments.
• Oversees operational aspects of the department, focusing on the day-to-day management of related initiatives.
• Responsible for influencing decisions regarding the hiring, firing, disciplinary action, promotional activity, and pay decisions for subordinates.

Associate Director – SAFe Agile Management

• Join an elite group of sales professionals bringing customized, white glove experiences directly in the customer’s home.
• Connect with existing customers daily.
• Use strong negotiation and communication skills to make sales.
• Deliver personalized sales interactions at scheduled appointments.

• Join an elite group of sales professionals bringing customized, white glove experiences directly in the customer’s home.
• Work independently to deliver personalized sales interactions at scheduled appointments.
• Close the deal by offering hands-on demos, Wi-Fi assessments, tech delivery and issue resolutions.
• Connect with our existing customers daily with scheduled appointments.

• Join an elite group of sales professionals bringing customized, white glove experiences directly in the customer’s home.
• Deliver personalized sales interactions at scheduled appointments provided to you.
• Offer hands-on demos, Wi-Fi assessments, tech delivery and issue resolutions to keep customers connected.
• Work independently in the field after paid training with coaching, mentoring, and ongoing learning opportunities.

• Join an elite group of sales professionals bringing customized, white glove experiences directly in the customer’s home
• Connect with existing customers daily
• Use strong negotiation and communication skills
• Offer hands-on demos and issue resolutions

Call Center Representative

• Handle customer billing support and collections management.
• Assist customers with sensitive billing situations and payment arrangements.
• Process payment transactions and bring delinquent accounts current.
• Support customers with credit/inbound and outbound collections, activations, and technical inquiries.
• Work in a fast-paced environment managing a high volume of calls, chats, and emails.
• Simplify explanations of customer bills, rate plans, and AT&T products and services.
• Maintain exceptional service and customer loyalty.

Bilingual Collections Representative, English/Spanish

Customer Success Manager

• Serve as the primary post-sale consultative partner, leveraging in-depth industry and product knowledge to drive customer satisfaction, maximize product value, and ensure effective adoption and utilization, ultimately enhancing client relationships and delivering measurable business outcomes.
• Customer Relationship Management: Serve as the primary point of contact for customers, fostering long-term relationships to become a trusted advisor, and staying proactively engaged to ensure the product or service is functioning as intended and adding expected value.
• Product Expertise and Strategic Recommendations: Leverage deep knowledge of client industries, products, and market roles to provide expert guidance, enhance customer awareness, and make strategic product recommendations, while identifying renewals, migrations, upsell, and cross-sell opportunities to achieve desired customer outcomes.
• Performance Tracking and Strategic Development: Monitor customer usage, satisfaction, risk, and success metrics, providing regular reports and insights, and assisting in the development of strategic direction and positioning of focused projects to drive customer engagement, retention, and growth.
• Knowledge Transfer and Feedback Loop: Conduct knowledge transfer through delivering training and minimal technical guidance, providing feedback to product development teams on service offering improvements, and conducting complex work, unsupervised, with extensive latitude for independent judgment.
• Job Contribution: An experienced professional, recognized as an expert, creatively resolving complex issues with broad and in-depth knowledge. Leads significant projects with strategic autonomy, influencing executive decisions. Mentors less experienced staff, implements long-term plans impacting the organization, and frequently collaborates with senior leadership.

Lead Customer Success Manager

Engineer

• Develop detailed network designs
• Deploy network infrastructure
• Evaluate emerging technologies
• Manage network projects
• Collaborate with stakeholders

Lead Network Technology Engineer

Project Manager

• Analyze proposed projects, develop detailed project plans and schedules, and identify and assemble a project team
• Perform (either directly or through other project managers) scheduling, tracking, reporting, risk analysis, cost management, variance analysis, change management, evaluation and control of projects
• Establish and manage critical contractual relationships with customers and/or external vendors
• May lead and/or manage multiple interrelated projects concurrently

Network Project Management Specialist

Sales

• Visits Authorized Retailer stores to ensure that customers are receiving an optimal customer experience and thorough information about their Cricket Wireless purchase.
• Performs objective observations of Authorized Retailer operations to gauge the consistency and effectiveness of offers and/or promotions initiated by the company, optimize the customer experience and ensure the brand is represented by the highest standards of integrity, ethical conduct, and fair dealing.
• Serves as a liaison between Authorized Retailer Principals and the company to identify and resolve issues.
• Serves as a point of contact for escalated customer issues and ensures timely and appropriate resolution of customer issues.
• Plans and participates in grassroots events to build and strengthen relationships with Authorized Retailer Principals and customers.
• Monitors Authorized Retailer compliance with the terms and conditions of the Exclusive Dealer Agreement, Policies & Operations Manual, Whitebox Guideline and Retail Location Plan-o-Gram; drafts letters and assists in development of corrective plans where appropriate.
• Validates that Authorized Retailer merchandising is displayed according to plan.
• Delivers training on Crickets systems, products, services, promotions, and compliance issues that relate to the Authorized Retailers ability to properly sell Crickets products and services.
• Provides subject matter expertise regarding technical issues relating to sales; suitability of products based on customer needs; researching and developing customer solutions with AT&T/Cricket Wireless external partners.
• Researching customer business and industry to identify new sales opportunities; analyzes business reports for trends and communicates findings to Authorized Retailers to enhance the development of effective business plans.

Field Sales Representative

Senior Specialist, OSP Design Engineer

Senior Cybersecurity, Scrum Master – Release Management

Assistant Store Manager

Lead Technical Business Manager

Associate Director – SAFe Agile Management

Field Sales Representative

Field Sales Representative

Field Sales Representative

Field Sales Representative

Bilingual Collections Representative, English/Spanish

Lead Customer Success Manager

Lead Network Technology Engineer

Network Project Management Specialist

Cricket Sales Specialist